Good location, small room for a family
Posted Dec 24, 2016
Location is excellent - a 5 min walk in any direction to reach Times Square, Central Park, radio city music hall and Carnegie hall. Reception lobby is large and plush, but our room didn't meet our expectations. We booked a superior room, thinking this would be bigger, however the only difference is a higher floor level and updated decor. We had 2 'double' beds for us - we had 2 8 year old children with us. However, the beds were not uk doubles- they were 3/4 size beds, so a tight fit for 2 adults together. Our room had a connecting door to another room to make it into a suite. This was left unlocked accidentally, so we were able to take a peek before it was locked. This was lovely - a double pull down bed and a long sofa. Unfortunately it was booked for the duration of our stay so we couldn't upgrade - but for $150 extra per night it would have been worth it.
Wifi is available in rooms, although this is $15 per day. Wifi free in lobby area.
Our room was fine mostly, although a thick layer of dust around the bathroom skirting boards and a gap between window and wall was openly stuffed with newspaper for insulation.
Air con in room on, although never really warmed it to a high enough level after coming in from freezing temperatures.
Staff friendly- have an excursion desk where you can book tickets, although we realised they add on commission so roughly $10 extra per person per ticket than if you'd bought direct with venue.
Comment from Hotel Management
Dec 27, 2016 by JohnD, Hotel Management
Thank you for your review! Thanks for your kind words about our lobby and location; thanks also for your constructive feedback about room and bed sizes, commissions on tickets, and housekeeping issues (dust); we always want to know how we might better serve our guests, so thank you! Please come back and visit us again soon. You always are welcome here.
The Sheraton New York Times Square Hotel, Guest Relations