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Awesome hotel. Great location, great staff, great room! We got a complimentary upgrade and the room was amazing. This was for my sons 16th birthday so it was just perfect! Our room had a terrace and our view was the empire state building.22nd floor! My only complaint is that there wasn't a coffee ...
Good price great location...the hotel has a faded glory feeling...only spent one night it was fine for a quick trip .. I know some of the hotel must be redone/cleaner....how do I get an upgrade? Private bathroom are such a plus .some new carpet in the halls would go a long way
Front desk staff needs to smile and be hospitable. Beautiful hotel. Rooms needed upgrading. The rooftop bar is never open!!! Great breakfast buffet. Bar staff friendly. Bellmen/doormen very friendly, helpful and kind.
I made my reservation and read reviews after. Some of the reviews were ridiculous. I found the hotel to be very comfortable. The staff was very helpful and pleasant. The doorman was always helpful in getting a cab. My only complaint was the food in the bar was very expensive and it was terrible. ...
We stayed here for 3 nights. Could not fault the hotel or staff. Very friendly and helpful. I would only suggest that some of the rooms need an update or lick of paint. But all in all fantastic place to visit. The first photo is from our room. Amazing view.
Great location, extremely clean, great staff My only complaint was the breakfast in their cafe. Food a little cold, forgot to bring syrup for pancakes, spoon for coffee and waited a long time for check Other than that it was perfect!!!
I do like this hotel and the location BUT it needs some TLC. For example as a 'boutique' style hotel the lobby obviously is meant to have subdued lighting to create a certain type of impact - but maybe it's too dark as clearly the staff cannot see the holes in the rugs on the floor. First impressions ...
Enjoyed our stay especially as the Waldorf Astoria is closing
Your heart starts to race when you see a shoe sale and your eyes light up at the sign of a designer boutique, so a shopping hotel in New York is a must for you. Pack an empty suitcase to store all your new purchases when you book a hotel near shopping malls here on Expedia.com.