Posted Aug 10, 2016
Nice hotel close to JFK. Front desk lady at check in was very pleasant and helpful. Breakfast was not bad. However, I discovered after check out that I left my Samsung fast charger plugged by the bedside (a must have for a regular traveler like me). I called the hotel later, as I was spending yet 1 more night of layover in New Yorf before catching my oneard international flight, and the new front desk lady said none had been reported found but to call Bach at 10 a.m the next day, by which time she would have more information. It took 2 more calls from me on the next day before she checked, while keeping me on hold on the phone, and reported that my charger was not reported found. Apart from her in attentiveness to my complaint, she was rude, and if my charger could be so lost, then what would happen to a more valuable item forgotten by a guest?!