Ratings based on 833 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from SYD

Posted Aug 13, 2016
Overall very nice stay. In the Salon a waitress dropped a glass of wine on me, and didn't really make much of an apology nor do a great job of cleaning up. I think she may have been startled by the whole thing and then stood their with the hostess staring at us whilst we cleaned ourselves up. She could have been a bit more professional. I said to her "I assume those drinks are on the house" to which she replied "she'll check with her Mananger". She didn't, so we did and took thinks into my own hands. The manager was super friendly, gave us his card and offered a treat next time we visit. We where back there 3 times and he walked by us multiple times without acknowledging / I didn't feel like asking again, so left it. Aside from this... The stay was fantastic! If only the aircon wasn't so noisy!
5 out of 5
by John

This traveler left a rating score only Posted May 27, 2016 on Hotels
2 out of 5
by Sarah from Denver, CO

Just ok-unimpressed

Posted May 17, 2016 on Hotels
Check in requests weren't acknowledged. No extra amenities, not even basics like a coffee maker. The hotel said we had a king size bed but if I had a tape measure I would have checked it, very small! Our air conditioner didn't work and despite it being adjusted the room was very hot our whole stay, never went below 75. Front desk staff weren't very helpful, didn't follow up when they said they would with error on folio, concierge left early and not a lot of info provided about neighborhood establishments
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 16, 2016 on Hotels
3 out of 5
by Philip

This traveler left a rating score only Posted May 10, 2016 on Hotels
4 out of 5
by Deborah

This traveler left a rating score only Posted May 9, 2016 on Hotels
4 out of 5
by A verified traveler

Posted May 3, 2016
Great staff. Quirky decor. Soho location. Overall, a great 3 night break.
5 out of 5
by Romeo from Milano

Hotel eccezionale (deve però piacere lo stile)

Posted May 2, 2016 on Hotels
Ottimo hotel. Ottima posizione per visitare New York, vicino a tutte le metropolitane. Hotel pulitissimo, camere spaziose. L'hotel è di design e molto particolare, in stile (potrebbe però non piacere). Per chi piace vita mondana, nei we ci sono sempre serate nel bar della lobby (le camere sono comunque silenziosissime). Consigliata stanza ai piani alti, da cui si gode una vista meravigliosa.
3 out of 5
by A verified traveler

Huh?

Posted Apr 30, 2016 on Hotels
Very noisey with traffic. Rooms ridiculously tiny.
4 out of 5
by Nikolaos

This traveler left a rating score only Posted Apr 28, 2016 on Hotels