Ratings based on 922 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from VA

Long weekend in Soho

Posted Mar 28, 2017
Very good location, especially for driving to NYC. Just off the ramp to Holland tunnel. Near shopping and restaurants also. Hotel is a bit dated, but services are good. Had good breakfasts in the lobby bar.
2 out of 5
by A verified traveler from US

Room was disappointing

Posted Mar 24, 2017
We had been to the Soho Grand many years ago, and the hotel (or our room) was definitely not what it used to be. The room was very small (OK, not surprising in NYC) but it was facing the street and near the elevator, so it was VERY LOUD. Walls were paper thin. But the worst part was the ceiling - it was literally painted plywood - so ugly and cheap looking! - and very weird. Plus the window coverings were pathetic - sheer curtains with no shades. We had to put a blanket over the curtain rod (although that didn't completely cover it!) So no sleeping in for us! But if you are looking for a hotel with a busy lounge, this is the place! But if you want a quiet place to relax after a day in the city, don't come here. We won't be coming back!
5 out of 5
Recommended
for Business Travelers
by A verified traveler from SEATTLE

Posted Feb 22, 2017
Excellent location for SOHO and Southern Manhattan. Spectacular views of the city and walkable neighborhood. Hotel staff were cordial and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel heart of soho

Posted Feb 15, 2017
great location, great staff, great bar cant say enough good things
3 out of 5
by A verified traveler from nyc

Just ok

Posted Feb 5, 2017
Expensive for what the room was -size - decor. No real shades to keep out the light and perseve your privacy. Hotel in general is cool- but prob playing up more to people wanting to use the bar- which is attractive but $$$$ for drinks that taste completely different one to the next. Appy selection is weak.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Feb 3, 2017
Room is small and dated. The location is great for shopping, food and walking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island

Posted Feb 1, 2017
Cons: Fan/vent in bathroom did not work.
Location: Downtown Soho location close to plenty of attractions and major subway stop right around the corner from hotel (less than 2 minute walk).
Highly attentive front desk staff; lovely rooms; fantastic view on higher floors (on east: two bridges, gorgeous nighttime cityscape). Delicious breakfast ordered in with very expedient service. Top rate.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Fantastic View

Posted Jan 31, 2017
Pros: Excellent room, great staff, brilliant location
Excellent room, great staff, brilliant location, fantastic ambience
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

I love this hotel

Posted Jan 11, 2017
Great hotel the staff is attentive the rooms are comfortable and well designed it's always super clean and the location is the best.
3 out of 5
by A verified traveler from new york

Terrible staff

Posted Dec 28, 2016 on Wotif
Staff were extremely rude. We stayed for two weeks and were treated extremely badly by the reception staff. I just found that most of the employees seemed to not want to be there whenever you asked them a question.