Premium Room, 2 Queen Beds, City View | Premium bedding, pillowtop beds, in-room safe, desk

Reviews of TRYP by Wyndham New York City Times Square / Midtown

4.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 530 out of 1605 reviews" "
Rating 8 - Good. 410 out of 1605 reviews" "
Rating 6 - Okay. 236 out of 1605 reviews" "
Rating 4 - Poor. 189 out of 1605 reviews" "
Rating 2 - Terrible. 240 out of 1605 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a large group!
Stayed 1 night in Feb 2024

4/10 Poor

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jaret

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great time
Stayed 3 nights in Mar 2024

8/10 Good

June

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location for coming in toNYC on the train. Price was reasonable.
Stayed 3 nights in Mar 2024
Response from Tryp by Wyndham on Mar 26, 2024
Thank you

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the convenience of everything
Stayed 3 nights in Mar 2024
Response from Tryp by Wyndham on Mar 26, 2024
Dear GuestWe appreciate your review and compliment. Thank you

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tryp by Wyndham on Mar 26, 2024
Thank you

8/10 Good

Aletheia, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Tryp by Wyndham on Mar 19, 2024
Thank you

10/10 Excellent

Christina

Very nice . Awesome location
Stayed 5 nights in Feb 2024
Response from Tryp by Wyndham on Mar 18, 2024
Thank you

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service
Front desk staff very warm and kind house keeping staff is very kind also. Rooms are way smaller than they look in pictures and bunk beds are very difficult to get in and out of. Bathrooms have poor ventilation so they get very humid and balmy. It’s more like a youth hostel than a hotel in some ways. There is work being done out front so the front looks nothing like the website pictures. It’s sort of down a side street and looks really nothing like the web. I paid over $500 a night which seems excessive to me but I guess that’s Manhattan? However as nice as the staff is for $500/ night I would expect a much higher end experience.
Stayed 3 nights in Mar 2024
Response from Tryp by Wyndham on Mar 18, 2024
Thank you

6/10 Okay

Ana

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
There’s things that are rusty in the rooms.
Stayed 4 nights in Feb 2024
Response from Tryp by Wyndham on Mar 8, 2024
Dear GuestWe apologize for your inconvenience, and we appreciate your review for our improvement. Regards

8/10 Good

Bryce

Excellence
Stayed 2 nights in Mar 2024
Response from Tryp by Wyndham on Mar 8, 2024
Dear GuestWe appreciate your review for our improvement. Regards

6/10 Okay

Susannah

Traveled with group
Disliked: Staff & service, amenities
Needs maintaining
Stayed 3 nights in Feb 2024
Response from Tryp by Wyndham on Mar 8, 2024
Thank you for your valuable feedback to improve our service.

10/10 Excellent

yadissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe and convenient.
Stayed 4 nights in Feb 2024
Response from Tryp by Wyndham on Mar 8, 2024
Thank you for your valuable feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Tryp by Wyndham on Mar 8, 2024
Thank you for your valuable feedback.

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff can have more of a welcoming presence.
Stayed 1 night in Mar 2024
Response from Tryp by Wyndham on Mar 8, 2024
Thank you for your valuable feedback

10/10 Excellent

Cara

Stayed 1 night in Feb 2024
Response from Tryp by Wyndham on Mar 21, 2024
Thank you

6/10 Okay

Svetlana

Traveled with family
I did not enjoy my stay because of the noise , first floor accommodations , small bathrooms and not being upgraded upon request
Stayed 1 night in Feb 2024
Response from Tryp by Wyndham on Mar 2, 2024
Dear GuestWe apologize for your inconvenience, and we appreciate your review for our improvement. Thank you

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Feb 2024
Response from Tryp by Wyndham on Mar 1, 2024
Thank you for your time to complete the survey.

6/10 Okay

lana

Traveled with family and small children
Disliked: Cleanliness
The location is great! The hotel itself is ok, very thin walls that you can hear neighbours snoring, hotel towels had someone’s black hair tangled in one big ball. Luckily I didn’t use that towel. The bathtub drain is super slow but the water does go down eventually. The was no shower curtain. The heat system worked well with some noise.
Stayed 2 nights in Feb 2024
Response from Tryp by Wyndham on Mar 2, 2024
Dear GuestWe apologize for your inconvenience, and we appreciate your review for our improvement. Thank you

8/10 Good

Katerina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room was a really good size for a family of 5 and the 2 bathrooms in our room were a bonus. Parking is expensive, especially when you factor in the exchange rate. Definitely don’t choose this hotel if you want to use your car, as there are no in and out privileges. The parking is across the street so it’s also not convenient if you have a lot of stuff to transport to and from the hotel. We were prepared for this reading other reviews so it didn’t affect us. Hotel is in a convenient location. Good stay overall.
Stayed 3 nights in Feb 2024
Response from Tryp by Wyndham on Mar 2, 2024
Dear GuestWe apologize for your inconvenience, and we appreciate your review for our improvement. Thank you

10/10 Excellent

Sharonda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to Time Square and shopping. There is a deli on the corner for late night snacks. It couldn’t be any safer with the police station right next door!
Stayed 2 nights in Jan 2024
Response from Tryp by Wyndham on Mar 1, 2024
Thank you for your time to complete the survey.

10/10 Excellent

Minh Tri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes walk to penn station, which makes traveling around nyc a lot easier
Stayed 1 night in Feb 2024
Response from Tryp by Wyndham on Mar 1, 2024
Thank you for your time to complete the survey.

2/10 Terrible

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so bad get what you pay for I guess but from a flickering light to a leaky shower head (that ran cold water unless you flushed the toilet a couple times) this place kept surprising me with how bad the customer service was paired with the poor quality of room. The sheets had yellow stains and initially said deposit was 100 but at the counter charged 150 I'm springing for an extra $30 a night somewhere else over this every time in the future.
Stayed 4 nights in Feb 2024
Response from Tryp by Wyndham on Mar 2, 2024
Dear GuestWe apologize for your inconvenience, and we appreciate your review for our improvement. Thank you

10/10 Excellent

Alina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient safe and quiet place..
Stayed 1 night in Feb 2024
Response from Tryp by Wyndham on Mar 1, 2024
Thank you for your time to complete the survey.

6/10 Okay

Lynn

Business traveler
Disliked: Amenities
Room was nice but small. Rest of the property is very basic and needs to better maintained cleanliness wise. Surrounding area is not nice. Breakfast was not too bad.
Stayed 3 nights in Feb 2024
Response from Tryp by Wyndham on Mar 2, 2024
Dear GuestWe apologize for your inconvenience, and we appreciate your review for our improvement. Thank you

4/10 Poor

Carina

Stayed 2 nights in Feb 2024
Response from Tryp by Wyndham on Mar 21, 2024
Dear GuestWe apologize for your inconvenience, and we appreciate your review for our improvement. Thank you

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a little stuffy (heat hard to control), but for the price, a great location and place to stay.
Stayed 2 nights in Dec 2023
Response from Tryp by Wyndham on Mar 1, 2024
Thank you for your time to complete the survey.

8/10 Good

Eric

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tryp on Feb 13, 2024
Thank you

10/10 Excellent

Zachary

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
I enjoyed this place so much! It was easy to get around and super friendly area.
Stayed 2 nights in Feb 2024
Response from Tryp on Feb 13, 2024
Thank you

10/10 Excellent

Nilda Rodrigues

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tryp by Wyndham on Mar 1, 2024
Thank you for your time to complete the survey.

10/10 Excellent

Jesse

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I like
Stayed 3 nights in Feb 2024
Response from Tryp by Wyndham on Mar 1, 2024
Thank you for your time to complete the survey.

4/10 Poor

Danielle

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had nothing open that shows in the pictures, no dining upstairs, they don’t tell you that there is no onsite parking, then charge you 55-65 a night for parking and when you ask why don’t you share that beforehand they said it’s New York! Well I’ve never been to New York so they made me feel stupid! For a Wyndham property I would have thought it would have been better
Stayed 2 nights in Feb 2024
Response from Tryp by Wyndham on Mar 2, 2024
Dear GuestWe apologize for your inconvenience, and we appreciate your review for our improvement. Thank you

10/10 Excellent

Erica

Liked: Cleanliness, property conditions & facilities
Convenient and close
Stayed 2 nights in Feb 2024
Response from Tryp on Feb 13, 2024
Thank you

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little apprehensive to book because there were mixed reviews but I took the chance and glad I did. The hotel is about a 25 minute drive from LaGuardia. It is right near the police precinct and you can walk to most places or easily get on the subway for further distance things. The staff was friendly, the room was clean, and the area was fairly quiet considering you are in the heart of Manhattan. Our family of 5 was comfortable and I would definitely book this hotel again when we visit NYC.
Stayed 3 nights in Feb 2024
Response from Tryp by Wyndham on Mar 1, 2024
Thank you for your time to complete the survey.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Feb 2024
Response from Tryp on Feb 13, 2024
Thank you

6/10 Okay

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our trip was in February. The portable AC unit was still attached to the window using duct tape in a poor manner allowing very cold air in the windows. We had to use a couple of towels and three pillows stuffed on the windowsill to decrease the amount of air coming in. There were two portable heaters which helped but they should be able do a better job of keeping the cold air out. Housekeeping was fantastic!! Very friendly and accommodating. The rooms were clean and we loved the showers!! The room was very spacious and five minutes from Penn Station.
Stayed 2 nights in Feb 2024
Response from Tryp by Wyndham on Mar 2, 2024
Dear GuestWe apologize for your inconvenience, and we appreciate your review for our improvement. Thank you

8/10 Good

Jean

Stayed 2 nights in Jan 2024
Response from Tryp by Wyndham on Mar 21, 2024
Thank you

8/10 Good

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Tryp on Feb 13, 2024
Thank you

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tryp on Feb 13, 2024
Thank you

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024
Response from Tryp on Feb 13, 2024
Thank you

6/10 Okay

Clarence

Stayed 1 night in Jan 2024
Response from Tryp by Wyndham on Mar 21, 2024
Dear GuestWe apologize for your inconvenience, and we appreciate your review for our improvement. Thank you

6/10 Okay

Calisha

The bed was comfy, cozy spot
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 29, 2024
Dear Calisha,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Maren

Really enjoyed my stay! Excellent location for what I needed. Room was very clean and facilities were good too. Staff was very friendly and professional.
Stayed 3 nights in Jan 2024
Response from Front Desk Agent on Jan 29, 2024
Dear Maren,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property did not offer a secure place to store bags prior to official check in. We had to pay for an extra night just to be secure. There was no hot water for the shower that night. Had to call down after a cold shower, then after 30 minutes of the water running there was hot water. Had to wake up 30 minutes early to try and get hot water
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 29, 2024
Dear Michael,Thank you for taking the time to complete our online survey regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with management to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to New York.Kind regards,

6/10 Okay

Naida

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay here again. Ever!
Stayed 2 nights in Jan 2024
Response from Front Desk Agent on Jan 29, 2024
Dear Naida,Thank you for taking the time to complete our online survey regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with management to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it.Kind regards,

4/10 Poor

Roxanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Josh was very efficient and helpful. Breakfast is awful. You pay $20 and all trays are empty! Bar is a joke! Pay almost $20 for a Margarita on the rocks and asked to be served in the room and you get 1/3 pf a red plastic cup! Warm and no ice! Elevators are slow and Exit stairs is blocked with round tables. The only good thing about this hotel is the location. The beautiful pictures on the website are misleading. It istrally old and stinky and dirty.
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 29, 2024
Dear Roxanne,Thank you for taking the time to complete our online survey regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with management to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to New York.Kind regards,

8/10 Good

Lynne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Desk Agent on Jan 29, 2024
Dear Lynne,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Phuong

Response from Front Desk Agent on Jan 29, 2024
Dear Phuong,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Peter

Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 26, 2024
Dear Peter,Thank you for taking the time to complete our online survey regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with management to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to New York.Kind regards,

4/10 Poor

Kertrina

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Poor front counter service at check out. When validating and paying for parking, I was asked if I wanted to use the card on file. You pay for parking at the garage across the street at the hotel at checkout. I told him no and that I wanted to provide another card. He ignored me and used the card on file anyway. I asked him why he did so and he responded, "It's only $130.00." Just one of the many issues with staff at this hotel. Will never stay there again or recommend to anyone. Note: they also photocopy your credit card AFTER you swipe for incidentals at check in. They told me management requires a copy. I have now locked my credit card and will never go to that hotel again.
Stayed 2 nights in Jan 2024
Response from Front Desk Agent on Jan 22, 2024
Dear Kertrina,Thank you for taking the time to complete our online survey regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with management to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it.Kind regards,