Lobby

Reviews of The Algonquin Hotel Times Square, Autograph Collection

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1003 reviews" "
Rating 8 - Good. 293 out of 1003 reviews" "
Rating 6 - Okay. 82 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 15 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Craig

Stayed 1 night in Mar 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Rebecca

Business traveler
They had a water emergency, where the water ran out brown for at least 12 hours. I went to check out a day early and they would not refund me for my last night. Poor customer service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Annette

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Yvonne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Craig

Disliked: Amenities
I was looking forward to a little history by staying at the Algonquin. What I got instead was just plain old. The rooms were painfully small, the furnature early depression, and the bathroom (although upgraded) was the size of a postage stamp.
Stayed 1 night in Jan 2024

6/10 Okay

BRUCE

Stayed 2 nights in Jan 2024

8/10 Good

Norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant high prices and no alcohol served at lunch
Stayed 3 nights in Jan 2024

10/10 Excellent

henry

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Liesa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

LEILA, haddonfeld

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with the excellent service from all the staff! Thank you very much!
Stayed 4 nights in Jan 2024

10/10 Excellent

Ayako

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cat is iconic! The history is very interesting!

10/10 Excellent

Diamond

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit dated; however, it is 100 years old and still in excellent condition, so that's amazing. he rooms are a little small but that doesn't matter if you are going to be out and about. The staff and services were beautiful. The food is expensive; however, you get a $30 voucher each day, which is excellent, and the food drinks were also excellent. We even saw the famous cat; he's just as welcoming and happy as everyone else. I would recommend it and come back. They put a charge/hold on your card and at checkout they deduct from what you purchased in their restaurant downstairs.
Stayed 3 nights in Dec 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
We were expecting the “old” Algonquin—the one with the cozy bar and history. The renovation destroyed all that. The hotel lobby/bar area are just like so many other modern hotel entry areas, which we found very disappointing. So there was nothing “wrong,” per se, with the hotel, the experience was not the unique one we were hoping for from an Autograph collection hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at The Algonquin. The hotel is beautiful inside & is located in a great spot in NYC. Everyone on staff that we encountered were friendly and helpful, especially Jennie at the front desk.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anai

Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Location good otherwise unimpressive.
Hotel adds $30 a day to your bill basically to coerce you to using their Bar/Restaurant which is expensive and limited. Maid forgot to leave us bath towels. Beds are uncomfortable. Space in the bathroom for items that you need is extremely limited. Overall location good, hotel unimpressive.
Stayed 4 nights in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Disappoints
Always enjoy staying at this classy, old style hotel steeped in literary & arts history. A bonus is the traditional “hotel cat” Hamlet who made a few appearances during our stay. Hotel is conveniently located near Theater District, Times Square & Bryant Park. Room was good sized & comfortable in every way.
Hamlet disguised as window art.
Stayed 1 night in Dec 2023

10/10 Excellent

Marie José, Ralingen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

stephen

Traveled with partner
The staff was great !
Stayed 3 nights in Nov 2023

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating
Stayed 2 nights in Nov 2023

8/10 Good

stacy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff , great location could use some updates.
Stayed 1 night in Nov 2023

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This might be my go-to hotel for NYC trips. The hotel was comfortable and the staff were fantastic from doormen to desk managers to housekeepers and bartenders. I had a great time and the Blue Bar is the best place to chill in the afternoon or evening and meet both locals and visitors. As a solo traveler I found it very comfortable, safe, and even met a few cool folks when I sat at the bar for a drink. I even got to meet our favorite orange boi, Hamlet - a highlight of the trip. If you're coming from non-city parts of the U.S. you'll think the rooms are small, but I found them bigger than other NYC hotels...which is actually surprising considering the age of this one. The location is fantastic, within walking distance to Times Square, Rockefeller Center, the UN, Bryant Park, shopping on 5th avenue and Central Park. Most of the main subway lines go through Times Square so it's easy to get to anywhere in Manhattan. While centrally located, this particular block of 44th is a bit quieter than places closer to 7th and Broadway. But, again, if you're coming from non-city locales you'll probably find it noisier than you're used to. If you end up with a room facing the street you might need ear plugs or a white noise machine. Things quiet down from about 12 AM - 7 AM, but otherwise it's a pretty steady stream of people yelling, horns honking, and, early morning garbage and delivery trucks. Overall I really enjoyed my business/leisure trip and will be back again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Amenities
Great stay. Would return.
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful staff and close to walk to theater,shopping and dining
Stayed 3 nights in Nov 2023
Response from Chisom O - Senior Operations Manager on Nov 15, 2023
Hello Robert,Thank you for taking the time to leave such a wonderful review of your recent stay at our hotel. We are committed to providing exceptional hospitality and your feedback serves as a source of motivation to continually enhance our services.

10/10 Excellent

Han

Stayed 2 nights in Nov 2023

8/10 Good

Laurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Yao

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but that's to be expected in a historic hotel. Perfect location. Food meh tho waiters sweet and efficient. Free expresso machine available 24 hrs a day. Loved Hamlet, the orange tabby cat, that hangs out at reception. He clearly loves it there. Main objections: SLOW to check in/out, and their "destination fee" of $30/day (applied to food/drink IN the hotel) would be considered an illegal "junk fee" in California.
Stayed 4 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. It has a great lobby/lounge. The staff was very nice, and especially enjoyed the house cat. Drawbacks - small room and no coffee machine in the room.
Stayed 2 nights in Oct 2023
Response from Chisom O - Senior Operations Manager on Nov 15, 2023
Hello Jennifer,Thank you for taking the time to leave such a wonderful review of your recent stay at our hotel. We are committed to providing exceptional hospitality and your feedback serves as a source of motivation to continually enhance our services.

6/10 Okay

Negin, Toronto

Traveled with family
Disliked: Staff & service
Uncomfortable beds, small rooms, unfriendly staff (dining and reception), loud noise from street is easily heard in the room and prevented us from sleeping.
Stayed 2 nights in Oct 2023

10/10 Excellent

Douglas A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The 121-Year-Old Algonquin Never Gets Old!
The Algonquin is my Go To place for anything Broadway! The storied history, architecture, the room rate value! The basic Queen rooms are a bit small, but for NYC they’re a good size. For changing and sleeping on a weekend stay, they’re fine. For a longer stay, I go with a King room. The bar lounge is wonderful, and if you can, reserve the iconic Roundtable for dinner!
Stayed 1 night in Oct 2023
Response from Chisom O. Senior Operations Manager on Nov 15, 2023
Hello Douglas,We are thrilled to hear that you enjoyed your time with us and your positive comments reinforce our dedication to delivering the best possible guest experience. It was our pleasure to have you as our guest and we look forward to welcoming you back in the future!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Historical Hotel
Overall very good. The rooms were cozy, quiet and comfortable. The staff is courteous, friendly and helpful. The Italian coffee machine near the lobby is available 24/7 and makes great coffee. Since we were in a suite I would have liked a dorm sized refrigerator and glass water glasses. There was only an ice bucket and paper cups.
Stayed 3 nights in Oct 2023
Response from Chisom O. - Senior Operations Manager on Nov 15, 2023
Hello Helene,Thank you for your kind words. It warms our hearts to know that we succeeded in making your stay an amazing one. If your travels bring you back to The Algonquin, we would be honored to welcome you back!

4/10 Poor

Thomas

Stayed 3 nights in Oct 2023

10/10 Excellent

Raymond, Southport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Sandra Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Maria

Traveled with group
Liked: Staff & service, amenities
Staff was super kind, friendly, and helpful. They really care about the hotel and the clients. We were allowed to check into our rooms as soon as we arrived.
Stayed 4 nights in Oct 2023
Response from Chisom O - Senior Operations Manager on Nov 15, 2023
Hello Maria,Thank you for your kind words. We take great pride in creating memorable experiences for our guests, and it warms our hearts to know that we succeeded in making your stay special. If your travels bring you back to The Algonquin, we would be honored to welcome you again.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous staff and Hamlet the cat is amazing. We love staying here.
Stayed 5 nights in Sep 2023
Response from Chisom O - Senior Operations Manager on Nov 15, 2023
Hello Neil,We are thrilled to hear that you enjoyed your time with us and your positive comments reinforce our dedication to delivering the best possible guest experience. It was our pleasure to have you as our guest and we look forward to welcoming you back in the future.

10/10 Excellent

Rachel

Liked: Amenities
Enjoyed meeting friends in the lobby. Food and service was excellent. Enjoyed schmoozing with Hamlet. The 24 hour coffee and tea bar was nice also the Evian in my room.
Stayed 3 nights in Sep 2023
Response from Chisom O - Senior Operations Manager on Nov 15, 2023
Hello Rachel,We are thrilled to hear that you enjoyed your time with us and your kind words about our facilities, amenities, and service are truly heartwarming. It was our pleasure to have you as our guest and we look forward to welcoming you back in the future.

10/10 Excellent

Sandra J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

peter

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Chisom O - Senior Operations Manager on Nov 15, 2023
Thank you for taking the time to leave us a great review. If there's anything specific you loved about your stay that you'd like to highlight or if there are areas where we can further improve, please feel free to let us know.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and location are great but our room was small with a broken light and peeling wallpaper in the bathroom. The staff were awesome and helpful. We enjoyed the history of the place.
Stayed 1 night in Sep 2023
Response from Chisom O - Senior Operations Manager on Nov 15, 2023
Hello Susan,We are thrilled to hear that you enjoyed your time with us and your comments reinforce our dedication to delivering the best possible guest experience. It was our pleasure to have you as our guest and we look forward to welcoming you back in the future.

6/10 Okay

John

Liked: Cleanliness
Room was dingy. A window a/c is 1960’s. No room service a great disappointment. Receptionist was brusque. Still living off the round table but no longer that ambience. We have stayed here several times but without improving the above probably not again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jane

Liked: Cleanliness, property conditions & facilities
Wonderful staff
Stayed 3 nights in Sep 2023