Ratings based on 1,378 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

5 Days over Thanksgiving.

Posted Feb 16, 2017
Pros: Location and ambiance
Cons: Slow elevators
Location: Manhattan is at your doorstep.
Stayed 5 days over Thanksgiving. Great location. A half block to Parade Route. 1 & 1/2 blocks to Times Square. Insist on Yellow cabs, black cars are a rip-off. The Red Flame Diner next door is great too.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Nice hotel close to Times Square

Posted Feb 6, 2017
Pros: Room
Cons: Bar seating
Location: Times Square, FOX News, NBC News, Rockeller Center, St. Patrick's Cathedral
Good, basic hotel. Room was very good. Front desk very pleasant and helpful. Just a 2 block walk to Times Square-- a 4 block walk to Rockefeller Center.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee WI

Posted Feb 6, 2017
Location: Perfect location for theaters, Times Square, Fifth and Sixth Avenues, Central Park etc
Three cold nights in February, in warm welcoming Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for theater

Posted Feb 3, 2017
The staff over the phone when I called to reserve a bar fridge and early check in weren't super friendly but when I arrived everyone on staff was fantastic. Special kudos to Christian at the bar as he is always exceptional.
Comment from Hotel Management
Feb 4, 2017 by Gabriela, Hotel Management
Dear guest, Thank you for taking the time to write this review. We apologize for the interaction over the phone. We are glad you were able to enjoy your time with us and hope to see you again soon! Warm regards!
2 out of 5
by A verified traveler from r calgary ab

Very close to times square

Posted Jan 25, 2017
The hotel itself is beautiful and has amazing history behind it. The service in the so called restaraunt is terrible we waited over an hour and no one came to our table so we left. It took about 20 minutes for the shower to get slightly warm so if are thinking quick shower and be on your way for the day thats not going to happen. Overall would definitley go again but would not stay there. Beautiful city with lots to see but people are very unfriendly. Food way over priced and not that good.
Comment from Hotel Management
Jan 27, 2017 by Gabriela, Hotel Management
Dear Karl, We are so sorry you had this type of experience. This definitely does not represent the standard of service we work so hard to uphold. We will address this matter accordingly. Thank you for taking the time to let us know. Warm regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel to get the New York eperience

Posted Jan 16, 2017
Pros: Charm
Cons: Nothing
Location: Times Square close to everything
Small rooms - tiny bathrooms Old but very New York Pleasant staff
Comment from Hotel Management
Jan 22, 2017 by Gabriela, Hotel Management
Dear guest, Thank you so much for your kind words! We are so glad you enjoyed your time with us and hope to see you again the next time your travels bring you back to New York. Warm regards!
4 out of 5
Recommended
for Couples
by A verified traveler from New York

Good hotel with plenty of alternative eating place

Posted Jan 12, 2017
Pros: The lobby.
Cons: Nothing could be improved.
Location: Brilliant location, so much to do we ran out of time in 5 days
Spent 5days at this hotel, staff were extremely helpful. Rooms are not large but adequate. Lobby has a great atmosphere and is wonderful for relaxing and drinking coffee, alcohol etc. Many tourist attractions within walking distance. Good cheap eating places on hand. Beds are particularly comfortable. Concierge, Bell Hop and Reception staff were particularly helpful. Cleaning staff were discrete and thorough.
Comment from Hotel Management
Jan 22, 2017 by Gabriela, Hotel Management
Dear guest, We are so glad you enjoyed your stay. Thank you so much for taking the time to write a review for us. We hope to see you again the next time your travels bring you back to New York. Warm regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful older hotel - part of New York history

Posted Jan 10, 2017
Pros: see above
Cons: Make tea/coffee available all day preferably in rooms but if not then in the lobby - that would be huge.
Location: Very convenient - mid town without feeling too busy.
I love this hotel. It is in a class of its own in terms of history and atmosphere. The staff are well-trained, helpful and friendly. Sitting in the lounge lobby sipping a well-crafted cocktail is one of New York's best experiences. The property has been renovated in recent years and has suffered just a little as some of the old charm has been lost, but not so much as to spoil things. My only criticism is that though the renovations have homogenized the place a little too much for my taste, they haven't paid attention to some of the basic comforts modern guests have come to expect. For example, there are no tea/coffee makers in the rooms and although the lobby has coffee available in the morning - that all stops at 2:00 in the afternoon. In our room an old window-fitted a/c unit let in a lot of very cold air so that we had to keep the heating fan cranked up to maximum to maintain heat overnight - the noise was pretty loud. I understand that with older hotels you may have to sacrifice on things like room size or number of elevators and I am happy to do so for a gem such as this, but that should not mean giving up some other comforts which are easy for the hotel to provide. Corporate H.Q. needs to take note as I doubt I am the only guest to feel this way.
Comment from Hotel Management
Jan 22, 2017 by Gabriela, Hotel Management
Dear guest, We apologize for the issues you encountered during your stay. We are glad you were able to enjoy your stay otherwise. Thank you for taking the time to write this review. We hope to see you again the next time your travels bring you back to New York. Warm regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Great Staff

Posted Jan 10, 2017
Cons: individual room temp settings
Staff was very helpful. Location is perfect. Only drawback was room temp which was cold. Had to heat up room by using bathroom heater. Very clean.
Comment from Hotel Management
Jan 22, 2017 by Gabriela, Hotel Management
Dear Stephanie, We are sorry about the heating issues you experienced in your guest room. We are glad you were able to take advantage of our convenient location. We hope to see you again the next time your travels bring you back to New York. Warm regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. very convienent.

Posted Jan 3, 2017
staff was extremely nice and helpful. Room was clean and comfortable Location is great.
Comment from Hotel Management
Jan 22, 2017 by Gabriela, Hotel Management
Dear guest, We are glad you enjoyed your time with us and hope to see you again the next time your travels bring you back to New York. Warm regards!