Posted Dec 31, 2016
Great location. However it is the little things that make a hotel from good to great. This hotel is good.
Good sized rooms but awkward doors between the bedroom and the living room (hard to explain but the doors face each other so they bang into each other constantly).
Comfy beds but our room was on the fourth floor. We could hear ther traffic all night!
We were early for check in, so we had our bags stored and spent the day enjoying the city. Returned at night, our room was ready, but no luggage in our room, sofa bed was not ready, no cot (as requested) was in the room. Although they quickly fixed this, it should have been ready in the first place.
As well, when we arrived we told the front desk that we were having lunch in the hotel restaurant. When we received our hotel key later that night, we received a voucher for the restaurant (why didn't the check in reception give this to us earlier?)
Overall it's a good hotel and the staff do try their best. I think they shouldn't charge five star prices for a four star (at best), hotel.
Comment from Hotel Management
Jan 21, 2017 by dujuan, Hotel Management
Thank you for taking the time to post a detailed review from your stay at The Benjamin. Although I'm happy that overall your stay was enjoyable, want to sincerely apologize for the lack of detail in some areas during your stay. Thank you for choosing The Benjamin and we hope to see you soon.