Ratings based on 478 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Pros: Staff was very accommodating. and the room service coffee was excellent.
Cons: Some of the interior is little worn
Spent a very nice long weekend with my wife. The hotel is in a nice neighborhood near central park. Local dining is world class.
Comment from Hotel Management
Apr 14, 2017 by The Carlyle, A Rosewood Hotel, Hotel Management
Thank you for taking the time to share your experience and feedback with us! We are delighted to know that you and your wife so thoroughly enjoyed your time. We hope to welcome you back again in the near future. Wishing you all the best!
3 out of 5
by A verified traveler

Breakfast beyond outrageously expensive

Posted Mar 24, 2017
Fantastic location, beautiful lobby, rooms ok but small, shower water cold, but breakfast outrageously expense beyond the beyond for scrambled eggs. I'd like give them top ratings but I can't.
Comment from Hotel Management
Mar 29, 2017 by The Carlyle, A Rosewood Hotel, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Wishing you all the best!
5 out of 5
Recommended
for Everyone
by A verified traveler

Venerable NYC Hotel.

Posted Mar 24, 2017
Pros: Room, restaurants, Bar
Cons: Front desk welcome
Aside from less than welcoming and gracious front desk (whose only response to any request was "no", hotel is lovely and rest of staff very helpful. Lovely rooms. Good food at restaurant. Bemelan's Bar, of course, is a landmark and wonderful spot for sophisticated folks.
Comment from Hotel Management
Mar 29, 2017 by The Carlyle, A Rosewood Hotel, Hotel Management
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We pride ourselves on the high standard to which we interact with our guests and it is troubling to hear that your encounters with our Front Desk team were so off-putting. We hope to have the opportunity to provide you with a better experience down the road. Wishing you all the best!
5 out of 5
by Brian

Posted Feb 8, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Brian, Thank you for the 5-star review! We are happy to know that you enjoyed your time at The Carlyle so thoroughly! We do hope to welcome you back in the near future. Wishing you all the best! Sincerely, The Carlyle
5 out of 5
by Izabela

Posted Jan 28, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Izabela, Thank you for the 5-star review! We hope to welcome you back in the near future! Wishing you all the best. Sincerely, The Carlyle Family
5 out of 5
by Paul

Posted Jan 26, 2017 on Hotels
room was great...bathroom was small
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Paul, Thank you for sharing your feedback with us! We appreciate your time and hope to have the opportunity to welcome you back again in the near future. Wishing you all the best! Sincerely, The Carlyle Family
5 out of 5
Recommended
for Everyone
by A verified traveler

Classic Hotel on the Upper East Side

Posted Jan 23, 2017
Fun spot to visit during the holiday. Gracious old school hospitality.
Comment from Hotel Management
Jan 25, 2017 by The Carlyle, A Rosewood Hotel, Hotel Management
Dear Dave B., Thank you for coming to visit! There is nothing better than The Carlyle at the holidays and we are glad you had the chance to share the season with us! We hope to welcome you back in the near future. Wishing you all the best! Sincerely, The Carlyle Family
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Charming hotel with so much character

Posted Jan 20, 2017
Cozy, timeless hotel. Wonderful breakfast included. Everyone who worked at the hotel was so kind. Wonderful neighborhood, which really made the trip to NYC.
Comment from Hotel Management
Jan 25, 2017 by The Carlyle, A Rosewood Hotel, Hotel Management
Dear Grace, Thank you for your kind words and taking the time to share your experience with us! We are so glad you had an all-around terrific time in New York. We hope you will come back and visit us again soon! Wishing you all out best. Sincerely, The Carlyle Family
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy walk thru Central Park

Posted Jan 18, 2017
Pros: Location
Location: 20 minute walk to Tavern on the Green
Great hotel. Easy walk to Central Park. Staff was excellent
Comment from Hotel Management
Jan 25, 2017 by The Carlyle, A Rosewood Hotel, Hotel Management
Thank you for sharing your review with us! We appreciate your time and are delighted to know that you enjoyed not only your accommodations, but also our location! We hope to welcome you back soon! Wishing you all the best.
5 out of 5
by A verified traveler

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for your review! We appreciate you taking the time to share your experience and hope to welcome you back again soon. Wishing you all the best! Sincerely, The Carlyle Family