Exterior

Reviews of The Chatwal, In The Unbound Collection By Hyatt

5 out of 5
The Chatwal, In The Unbound Collection By Hyatt
130 W. 44th Street, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 418 out of 531 reviews" "
Rating 8 - Good. 71 out of 531 reviews" "
Rating 6 - Okay. 23 out of 531 reviews" "
Rating 4 - Poor. 12 out of 531 reviews" "
Rating 2 - Terrible. 7 out of 531 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ericka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, except beware of a mystery “transportation “ charge that appeared on my bill and could not be explained. Kept me from giving 4 stars ⭐️
Stayed 1 night in Mar 2024
Response from Adam on Mar 28, 2024
Dear Ericka,Good afternoon!We sincerely apologize for the erroneous charge on your guest folio. After further investigation we have come to find that there were 2 guests with the last name Wright during your most recent stay. The other guest with the last name Wright was the one who arranged the transportation. We have since refunded the credit card in the amount of 235 back to your credit card. We again sincerely apologize for this and will follow up with the team internally to ensure we are more careful moving forward.Thank you and wishing you a wonderful Spring season!Warm Regards,Adam HerrmannDirector Of Front Office

10/10 Excellent

makram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butler service was amazing. Nothing that we requested was not available. It’s always yes. Be glad to
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your feedback and such kind words for our staff ! We look forward to welcoming you back soon !

4/10 Poor

Jean

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stinky
Stayed 4 nights in Dec 2023
Response from Hotel Management on Mar 7, 2024
Dear Ms. Schmit, Thank you for sharing your feedback with us. We would love to reach out to you and inquiry if you can kindly share further details in regards of your stay so that we can address accordingly. We look forward to hearing from you! Warm Regards

10/10 Excellent

RICHARD, Bethel

Liked: Cleanliness, staff & service, property conditions & facilities
A beautifully appointed and well kept establishment. All of the staff we encountered were effective and delightful. The amenities are plentiful and luxurious.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 5, 2024
Thank you for your feedback and such kind words for our staff and our property! We look forward to welcoming you back soon !

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Susan, Sayville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely premium, the accommodations, and the staff are the highest quality. The room was set up and supplied with everything I might have forgotten what I will do differently next time is book a room overlooking the city I did not have this when I stayed, and my room felt like I was in an inside cabin of a cruise ship, instead of having a balcony
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for your feedback and such kind words for our staff and our property! We look forward to welcoming you back soon !

10/10 Excellent

Teresa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Service, Quiet Room, Amazing Bathroom & Shower. Highly recommend this GEM of a Hotel!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 7, 2024
Thank you for your feedback and such kind words for our property! We look forward to welcoming you back soon !

10/10 Excellent

Christina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a classy hotel. The bar is amazing as well.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 25, 2024
Thank you for your feedback ! We look forward to welcoming you back soon !

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness
Disliked: Amenities
We go to NY frequently and have stayed at many good hotels. We would not go back to the Chatwal. The checkin process was terrible because there systems were down. After we finally checkin in, our key card stopped working. The lobby is very small and outdated One drink at the bar was $37, even high by NY's standards. The restaurant is very dark and outdated. The room itself was clean.
Stayed 2 nights in Dec 2023
Response from Adam on Jan 10, 2024
Dear Susan,Thank you for choosing The Chatwal, New York! We value all of our guest feedback as we use it as ways to consistently improve. We apologize that you did not have an ideal experience at check in. I know that during your check in we were in the process of updating our credit card systems. This is something that was installed to help our guest security as well as perform a seamless check in. Am glad to know you were able to check in early before our guaranteed check in time of 4pm. Our drink prices are very competitive with the area and luxury hotels in the area and believe it is consistent with our competitive set as well. Thank you again for providing your feedback and we look forward to welcoming you home to The Chatwal, New York upon your next visit.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it so much.. the staff was so nice and professional and the rooms are immaculate. The price was worth it ❤️
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Thank you for your feedback ! We look forward to welcoming you back soon !

8/10 Good

Francesco S De

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!! Loved the property itself and the staff was exceptional. I would have given it a 5 star but they advertise themselves as family friendly, but they really aren't. The pool was very, very small and only opened from 10am to 7pm, which isn't very family friendly. And the room service menu didn't have any options for kids. The rooms were gorgeous, but they also need to get the heat sorted out. Our AC kept coming on and it was December. Definitely would go back with my wife though, probably not with the kids.
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 8, 2024
Thank you for your feedback ! This will be shared with our team. We look forward to welcoming you back soon !

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made my stay even more amazing at the hotel! Good people! Amazing bunch of winners!
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you for your feedback ! We appreciate your kind words towards our team. We look forward to welcoming you back soon !

10/10 Excellent

Bruce Allen

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Joy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member that we encountered was professional and went out of their way to be pleasant and helpful.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you for your feedback ! We look forward to welcoming you back soon !

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staff and service. I think the TV needs to be modernized for smart applications. The way people interact with TV is very different thannit used to be.
Stayed 4 nights in Dec 2023
Response from Adam on Jan 4, 2024
Thank you!

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I ever stayed at especially in NY
Stayed 1 night in Dec 2023
Response from Adam on Jan 4, 2024
Thank you for your feedback!

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Chatwal Hotel! It’s a great choice :)
Stayed 4 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 28, 2023
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 16, 2024
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PERFECT HOTEL NEAR BUT NOT IN THE MIDDLE OF THE THEATER DISTRICT. STAFF WAS INCREDIBLY HELPFUL, PERSONAL, REMEMBERED OUR NAMES. LAMBS CLUB RESTAURANT IN THE HOTEL IS EXCEPTIONAL.
Stayed 5 nights in Dec 2023
Response from Hotel Management on Dec 13, 2023
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Ulises, Tampa

Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 13, 2023
Thank you for your feedback ! We look forward to welcoming you back soon !

8/10 Good

Randall S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay in NYC!
Great location (walked almost everywhere we went) and friendly staff! Room service included the best cheeseburger I have ever tasted anywhere! Very comfortable bed and bedding and a wonderful waterfall shower.
Stayed 4 nights in Nov 2023
Response from Hotel Management on Dec 11, 2023
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 6, 2023
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel near Time Square!
I have stayed at several NY hotels and this was by far the best one yet. The rooms were clean, very comfortable, and the staff was amazing! They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting. Walking distance to several main attractions.
Stayed 3 nights in Nov 2023
Response from Adam on Dec 5, 2023
Thank you for your feedback and we look forward to welcoming you back on your next visit!

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They claim to have guaranteed check-in by 4:00pm, however, they do not. We arrived approximately one hour early hoping we could check in early. They told us our room was not ready but were guaranteed to be checked in by 4:00pm. Our room was not ready until 4:20pm and we had to change and get ready for a reservation.
Stayed 1 night in Dec 2023
Response from Adam on Dec 11, 2023
We apologize that the room was not available for you at the guaranteed 4pm check in time. We do our best to have the rooms ready by 4pm, however there was a circumstance that was out of our control that caused the delay in room preparation. Please accept our sincerest apologies for this shortcoming.

10/10 Excellent

Kae Harper

Traveled with family
room was a little bit smaller than i expected but enjoyed the toilet extras and the candy. did not care for the chocolate cranberries too much. nice shower and shampoo, etc. delicious breakfast.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 30, 2023
Thank you for your feedback!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Perfect location in the theater district just minutes away from most major broadway shows. Able to walk everywhere. Central Park was about a 20 to 25 minute easy walk restaurant is pricey, but excellent food. Well worth the cost. Concierge is amazing and customer service is amazing.
Stayed 4 nights in Nov 2023
Response from Hotel Management on Nov 27, 2023
Dear Ms. Persichino, Thank you so much for choosing The Chatwal, New York for your most recent stay! Our goal is to consistently strive for excellence, and we are so glad that we were able to demonstrate this during your time with us. We will be sure to pass along your kind comments to our Concierge team. We look forward to welcoming you back to your home in NYC, The Chatwal, on your next visit.

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 9, 2023
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Small boutique hotel
Stayed 3 nights in Oct 2023
Response from Adam on Oct 30, 2023
Thank you for your feedback!

10/10 Excellent

Ronald Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant, attentive and professional. We especially appreciated the services of Michael Karaduzovic, who went above and beyond to make us feel comfortable.
Stayed 3 nights in Oct 2023
Response from Adam on Oct 23, 2023
Thank you for your kind feedback! We will share your kind comments with Michael and the rest of the team !

10/10 Excellent

julie

Liked: Staff & service, property conditions & facilities
Staff was absolutely amazing, very nice sized room and amenities were excellent. Unique touches from fresh flowers, fruit and chocolates unmatched especially for hotels in the midtown area. Staff was excellent, Michael and Alfonso went beyond to deliver an exceptional experience.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 20, 2023
Dear Ms. Franco, Thank you so much for choosing The Chatwal, New York for your most recent stay! Our goal is to consistently strive for excellence, and we are so glad that we were able to demonstrate this during your time with us. We will be sure to pass along your kind comments to Michael and Alfonso! We look forward to welcoming you back to your home in NYC, The Chatwal, on your next visit.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new home in NYC
Amazing 3 night stay!! Staff was extremely courteous, accommodating and friendly. ( Special mention to Michael and the entire Concierge staff for their special and personalized service ) Gorgeous, spotless and quiet hotel with special touches everywhere. Large room with many amenities to make for a wonderful stay. Fantastic location for theater fans and foodies. Can’t wait to return to this very special place for a longer stay. My favorite hotel in NYC!!!!!
Stayed 3 nights in Oct 2023
Response from Lydia Bruce - Front Office Manager on Oct 18, 2023
Dear Mr. Ohning, Thank you so much for choosing The Chatwal, New York for your most recent stay! Our goal is to consistently strive for excellence, and we are so glad that we were able to demonstrate this during your time with us. We will be sure to pass along your kind comments to Michael and the Concierge staff! We look forward to welcoming you back to your home in NYC, The Chatwal, on your next visit.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 9, 2023
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
All good...
Stayed 3 nights in Sep 2023
Response from Adam on Oct 12, 2023
Thank you !

10/10 Excellent

NDIABOU

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff; convenient location
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 28, 2023
Thank you for your feedback ! We look forward to welcoming you back soon !

8/10 Good

RYAN

Liked: Cleanliness, staff & service, amenities
Solid boutique hotel. Rating would have been higher but for the Lambs food quality. Not at all on par for a 5-star hotel. But overall great hotel.
Stayed 3 nights in Sep 2023
Response from Adam on Oct 30, 2023
Thank you for your feedback!

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service
I liked the quality of the room, cleanliness and the atmosphere in the lobby. The Bellboys were excellent, always friendly and helpful. The Spa was disappointing because on the day we wanted to use it it was closed. In the Spa there isn’t a sauna or steam room and also on the same day it was frustrating not to have any staff in the Spa area to ask about the facilities.
Stayed 7 nights in Sep 2023
Response from Adam on Sep 25, 2023
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Eman

Liked: Cleanliness, staff & service, property conditions & facilities
It’s absolutely beautiful.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 15, 2023
Thank you for your feedback ! We look forward to welcoming you back on your next visit !

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
hotel was clean, friendly staff, very comfy bed/bedding, had nice luxurious touches in room, and is centrally located to lots of attractions (theaters, shopping, central park, bryant park). would definitely stay again!
Stayed 4 nights in Aug 2023
Response from Adam on Sep 6, 2023
Thank you for your feedback ! We look forward to welcoming you back on your next visit !

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 6, 2023
Thank you for your feedback ! We look forward to welcoming you back on your next visit !

8/10 Good

Jessie, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Pool was out service for 2 out of the 4 days we were there
Stayed 4 nights in Aug 2023
Response from Hotel Management on Aug 31, 2023
Thank you so much for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Mikhail

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is exceptional
Stayed 3 nights in Jun 2023
Response from Hotel Management on Aug 21, 2023
Thank you so much for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Rana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel superbly located close to Time Sqr. Staff were friendly and helpful Only negative was the very small pool and jacuzzi need refurbishing.
Stayed 5 nights in Aug 2023
Response from Adam on Aug 21, 2023
Thank you so much for your feedback ! We look forward to welcoming you back soon !

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Management on Aug 8, 2023
Thank you so much for your feedback! We look forward to welcoming you to your home in NYC on your next visit !

10/10 Excellent

Ai Ching

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was very good
Stayed 3 nights in Jul 2023
Response from Hotel Management on Aug 7, 2023
Thank you so much for your feedback! We look forward to welcoming you to your home in NYC on your next visit !

10/10 Excellent

Maheni

Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 16, 2023
Thank you so much for your feedback! We look forward to welcoming you to your home in NYC on your next visit !

10/10 Excellent

Anoop

Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 16, 2023
Thank you so much for your feedback! We look forward to welcoming you to your home in NYC on your next visit !

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and wonderful service. The staff went above and beyond.
Stayed 6 nights in Jun 2023
Response from Adam on Jul 4, 2023
Thank you so much for your feedback! We look forward to welcoming you to your home in NYC on your next visit !