Not as advertised
Posted Dec 13, 2016
I have stayed at many hotels in New York. On your website and on the hotel's website, this looked like a nice one, in a nice location, with many amenities. The only thing going for this hotel is it's location and the bathroom in my room. Not once was it mentioned that the location was undergoing major renovations during my stay. The entrance to the hotel was covered in construction boards and the lobby was filthy. Not to mention, only one (one very small and slow!!) elevator was even functioning.
I inquired about the fitness center and hotel bar. Neither were accessible due to construction. Nothing was offered to rectify this, either.
The first morning, I awoke to drilling outside my window. It was so loud, I had to leave the room. I mentioned this to a staff member at the front desk and he said he would inquire about if it would continue. The drilling had stopped when I returned, but there were many other loud construction-based noises heard throughout my stay. No one wants a vacation in a construction zone.