Ratings based on 1,010 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Venlo
Degelijk net hotel in een rustige buurtPosted Nov 21, 2015
Dit hotel is oud maar de kamers zijn wel net en schoon. Erg vriendelijk personeel. Onbijt is basic maar OK. Hotel bevindt zich in een relatief rustige buurt. Met de metro is midtown en lower manhattan goed bereikbaar.
by A verified traveler
Posted Nov 18, 2015
I was only there for 1 night, but the WiFi was horrible and my room was the size of a closet. The service was fine, and the old-school elevator was kinda neat, but I wouldn't stay there again.
for Everyoneby A verified traveler from Vermont
Nice hotelPosted Nov 17, 2015
Pros: they have done a nice job with the rooms, many upgrades but they are small. the beds are very comfortable. It's a very cute and quaint place.
Cons: the WIFI needs to be upgraded.
Location: It's in a super great location, just blocks away from the park and in walking distance of many museums and even time square if you like to walk.
there is nothing the franklin can do about it but the building next door is being rebuilt. there is construction 6 days a week. the franklin let's you know right away. we slept well and the little breakfast was great. the WIFI did not work duriing our entire stay. the staff is delightful.
for Everyoneby A verified traveler from Grenada
A true gem.Posted Nov 7, 2015
Perfect location, warm and friendly staff and accommodations that are understated, yet quaint and welcoming, make the Frankin Hotel a true gem in Manhattan.
for Everyoneby A verified traveler from houston
Great small space!Posted Nov 7, 2015
The franklin is in a perfect location for us. Very close to Central Park! The staff is helpful and friendly. As with everything in NYC it is a bit cramped - particularly the sink in the bathroom. during the day they are demolishing the building next door right now so that was a bit disruptive. Other than that all's good!
for Everyoneby A verified traveler
Great location for Central Park, Lexington SubwayPosted Nov 6, 2015
Helpful friendly staff. Demolition started next door our first day but not the Franklin's problem - nb work on a renovation next door will continue from October 2015 for a couple of years. Early morning construction noise but we were out most of the day. Pluses - breakfast provided in room charge even though rather a crowded space but pleasant guests Complimentary wine and cheese is a huge bonus 5-6.30. We found it a great boost between returning from a day walking around and then going out for a show or night lights bus tour etc. Subway on Lexington is around the corner - verry useful. Four blocks walk to Central Park between Metropolitan Museum of Art and Guggenheim. Corner nearby of 87th and Lexington has a CVS pharmacy, Starbucks, independent bakery cafe and a decent lunch/dinner bar cafe. The other way from the hotel is a World Market and Banana Republic etc shops. We had Room 66. Small with two suitcases and two modest sized people but clean and adequate as we were gone all day. Bathroom was fine - clean tiles, toilet, basin, bath and shower combined. Thanks, staff - a nice stay in NYC
by A verified traveler from S
Not a good place to stay at this timePosted Nov 4, 2015
Major reconstruction at adjacent building starts at 7:30 am and shakes hotel with loud crashes interspersed. On top of that management overcharges any chance it gets. Watch and question all charges and get different explanations from each employee. Buyer beware
by A verified traveler
Good location but overpriced for QualityPosted Oct 24, 2015
I stayed two nights. I should have asked to move rooms the moment I entered as it had a mildew smell but I did not and as I returned late at night bob nights I just dealt with it and slept fine in the bed. The carpet was wet and I needed to put a towel down to be able to walk around barefoot without getting wet. TINY room. I understand that in NYC but rooms need a makeover. Other rooms were larger- but I was traveling solo and voila- small room- maybe it was the price I paid- but that wasn't rock bThe carpet is disgusting from the front steps to the bedrooms. There was a lot of vibration and noise from the demolition of the building next door but I absolutely forgive that as temporary and it was contained to daytime hours. Breakfast was ok but not inspiring. Great bakeries are within walking distance where they could get great, fresh croissants. Staff was courteous except when I tried to report the state of the hotel room on departure I got the wrong response. "no one has reported a leak, you should have told us..." I was just trying to inform them that they needed to address the room issue for the benefit of future guests. Housekeeping was very polite but should have reported the room long before I did and I hope management actually takes the time to visit the room instead of just telling the carpet cleaner to do it again- That could be the problem. Maybe the rug is not drying. Remodel and maybe I would return. Maybe 2 stars at best
for Everyoneby A verified traveler from Upper East Side, New York City
Great LocationPosted Oct 24, 2015
Charming 100+ year old hotel. Wine social each evening and continental breakfast each morning. Staff at front desk were so friendly and helpful. Very clean. Terrific location - Close to subway, museums, Central Park, restaurants, . . .We had a fabulous time!
by A verified traveler
Smelly and noisy hotelPosted Oct 23, 2015
For $300 plus a night, I would have expected more professional staff. The rooms I knew would be small but simple things like placement of outlets was not convenient. Furthermore they had fixtures not properly fastened in wall. The bathrooms stank - I am not sure if it was the curtain or a plumbing issue but it was not good. Also the adjacent building was undergoing major construction that started at 7am.