Ratings based on 1,069 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2016
Great place to stay, close to Central Park. Clean, was more than expected.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, wonderful staff

Posted Feb 1, 2016
Only two problems: using the hair dryer mostly blows the electricity in the whole room (they can fix it but it tends to happen again!) and the whole next-door is a building site which some people might not like (it didn't disturb me). The room was tiny but that's New York: very clean and comfortable.
2 out of 5
by A verified traveler

Not coming back

Posted Jan 31, 2016
Hotel was weird - the heating wasn't able to be controlled in the room and was very cold. Weird chandelier in middle of room. Felt old and way past its prime
4 out of 5
Recommended
for Everyone
by A verified traveler from Dalton, MA

Bathroom!

Posted Jan 29, 2016
Pros: All staff members spoke to you. Good Morning, Good Evening, do you need anything, etc.A less expensive ro
Cons: A less expensive room Hee Hee.
Location: We were doing a concert at the 92nd. Street Y and the location was perfect.
The cleanest bathroom I have ever experience in a hotel. Thank you.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Durham, NC

Posted Jan 29, 2016
Great location for walking to Central Park, Metropolitan Museum of Art, Guggenheim, and other museums. Lots of restaurants nearby with good variety of food. Hotel offers a free breakfast and wine and cheese in the late afternoon. Staff were pleasant. One drawback is there will be construction going on right next door in the near future For the price the hotel is a good deal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Boutique Hotel with Bang for the Buck

Posted Jan 28, 2016
Pros: Great rate, staff, room and nice breakfast for the fee charged.
Cons: Rooms can be small, my bathroom was super small. Manhattan hotels are like that. My bath new and clean.
Location: Head over the 5th Ave. for any of the top Museums. Feed your mind at the 92nd Street Y. Great if you need a reasonable room by Mt Siani Hospital.
If you're looking a hotel with a good location, old time charm and value, this is your hotel. The Franklin is a boutique hotel from the 1920's that has been updated, but still has all the charm of the era. My room has new paint, carpet, furniture and even a pretty chandelier in a compact 125 sq'. Small? Yes...that's what Manhattan hotels are all about. Comfortable? absolutely. The staff was super friendly and accmodating. Located at 87th and Lexington it's close to tons of food and sights./museums/Central Park. For my purpose-an overnight stay close to Mt. Sinai Hospital, it was a short walk. The rate included a very nice continental breakfast and wine and cheese in the evening.
3 out of 5
Recommended
for Everyone
by A verified traveler from Roma

After a shaky start all sent well...

Posted Jan 18, 2016
Pros: I was given an upgrade and my room on the 8th floor was quite nice.
Cons: The entrance. Because of construction the appearance seems seedy and really disturbed be when my taxi pulled up to the curb.
Location: Great location. The Metropolitan Museum, the Guggenheim, Central Park, and Madison Ave with all its great shops and restaurants are a short walk away.
If you decide to stay at the Franklin Hotel don't let the facade under construction put you off. This small hotel is comfortable with a pleasant, helpful staff. Unfortunately, (and I did not know this when I arrived thus the shaky start) the building next door is being demolished. That means lots of construction noise at all hours. The staff offers earplugs right off the bat and that alone sent me for a tail spin. However...after I visited my small but very nice, modern, comfortable room my mind was changed. The hotel could use a little work, but the location is wonderful and in the end I didn't hear a thing (maybe because it was a weekend night). I slept wonderfully in my very comfortable (and warm) bed and enjoyed the free breakfast offered downstairs in a small dining area. In fact maybe it is the smallness and coziness of the Franklin, together with its helpful and friendly staff, that adds to its charm. If you want a place that is walking distance to the major museums, Madison Ave., Central Park, away from the confusion of Times Square and Midtown, at a very low price for Manhattan, try the Franklin. Not luxury, but you will feel at home.
1 out of 5
by A verified traveler from atlanta

Construction Zone

Posted Jan 13, 2016
Pros: Size and location
Cons: Construction that is extremely loud during the week and weekend.
Location: Central Park, art museum.
Hotel is nice and clean but construction next door makes staying here tough. Also during my stay several other guests were smoking in their room and the smell flooded the whole floor. Additionally the hot and cold water were not always working in the bathroom sink. Is a shame given how cute the hotel is but Imwould definitely find an alternative hotel.
2 out of 5
by A verified traveler from New York, NY

Zero internet - massive construction site

Posted Jan 13, 2016
Worst hotel experience in NYC ever. 1) rooms are coffin-size. What was defined a Studio on Expedia had barely the space to walk in and a king bed occupied the entire room. 2) on the 6th floor there is no internet signal or when there is one bar it suddenly disappears. Could not possibly rely on it for any work-related connection 3) the hotel is adjecent to a massive construction site for a new building. Mind they are still demolishing the old one and they start at 7am so forget about sleeping in. It is as if they are drilling through your room It is not fit as a hotel and frankly they should warn people before they even accept a reservation On the positive side 3 out of 4 people of the stuff were helpful and the location near the 86/lex subway is useful
3 out of 5
Recommended
for Everyone
by A verified traveler

Affordable Upper East Side Rooms

Posted Jan 13, 2016
Pros: Location, price, shower, bed
Cons: Services could be more consistent, staff could be more knowledgeable and friendly, breakfast could be more delicious.
Location: Near 87th and Lex, so good for Museums and shops. Otherwise, it's a bit of a schlep to points of interest.
The hotel got the essentials right -- the bed and the shower were top notch. But, the room was very cramped, the breakfast bar very half-hearted and the internet was out the whole time I was there. An elevator repair man was stopping on every floor to check the contacts -- right in the middle of outbound rush-hour. Overall, an affordable (I paid less than $130 / night) and adequate hotel.