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Reviews of The High Line Hotel

4 out of 5
The High Line Hotel
180 Tenth Avenue, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 455 out of 826 reviews" "
Rating 8 - Good. 223 out of 826 reviews" "
Rating 6 - Okay. 84 out of 826 reviews" "
Rating 4 - Poor. 39 out of 826 reviews" "
Rating 2 - Terrible. 25 out of 826 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
It was a hidden gem. We wish we could have stayed longer.
Stayed 1 night in Apr 2024

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful hotel, well located, great staff…however the windows are so dirty it’s nearly impossible to enjoy the view.
Stayed 3 nights in Mar 2024

10/10 Excellent

tinA

Liked: Cleanliness, amenities, property conditions & facilities
Great area. Large room. Lots to do.
Stayed 3 nights in Mar 2024

6/10 Okay

Laura

Stayed 2 nights in Mar 2024

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel was very accommodating. Rooms were clean but the hotel needs some updating. I loved the outdoor seating as well as the comfortable indoor lobby seating to have a light breakfast or an evening cocktail. The history of the property is very interesting and you really do take a step back in time. I would definitely stay there again for its ambiance as well as being a great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Charles

Stayed 1 night in Mar 2024

8/10 Good

Gillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely historic building
Stayed 2 nights in Mar 2024

6/10 Okay

Mark

Stayed 3 nights in Mar 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff. Great coffee in the lobby.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. They pretend to be a nice hotel but it's really awful. There is no front desk, no bellmen. There are literally zero amenities to this place. The WiFi was trash my 5g was faster, we had broken furniture in our room. The back two legs of the couch were broken so it was tilted back. We booked a suite so there was a sitting area but it was useless. There was a giant stain on the hallway carpet right outside the room. The door lock looked damaged/parted open. The door had to be forced closed. The bed itself was clean thankfully. The bathroom had no makeup mirror and some of the worst lighting I have ever experienced in a hotel room. In the bathroom there were towels, that's it, no wash clothes/hand towels. I had to track some down on my first morning there and it took about an hour. They do have a coffee bar that turns into a regular bar but that's about it. The elevator took forever. Just nothing about this experience was comfortable. We actually left the property early because it was uncomfortable. I tried to discuss my experience with them both in person and online and they don't care. The person I spoke with on the phone was rude and condescending. They have our money but they will never get another cent. Hopefully this review points you elsewhere cause this place is fake nice.
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 7, 2024
Hi Rebecca, Thank you for your review of our property and I am so sorry that this is your perception of our hotel. The building was originally constructed in 1855 and the items chosen to fill and construct the rooms are definitely extremely fragile. The furniture and couches were a design aesthetic chosen by world renown designers Roman & Williams and are set back on purpose, the legs are not broken. We have recently put many hours of love into bringing The High Line back to its full potential, but it is still not for someone looking for a modern property. When booking Advanced Purchase rates, it's important to note that these are non-cancellable and non-refundable rates. I did not personally speak with you about your reservation, but this is not a negotiable policy at our hotel, nor is it a negotiable policy with Expedia. The pricing is lower because you are taking a risk by doing the advanced purchase. I hope that clarifies a bit more how it works and that we were not trying to rip you off in some way by not offering a refund because you were unhappy. We feel our website is more than clear in sharing the amenities offered at the property. Again, I am so sorry that this was your experience. We wish you the best of luck in finding a property that meets your expectations in the future.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you Jessica, we hope to see you again soon!

10/10 Excellent

Jeremy

Stayed 5 nights in Dec 2023

10/10 Excellent

Meredith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Truly a unique property. Nothing else like it in Manhattan.
Stayed 1 night in Jan 2024

10/10 Excellent

BEDROS

Liked: Cleanliness, staff & service, property conditions & facilities
this is the area I wanted to visit.
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the ambience, serene and nice aesthetics, cool arcitecture, great bed! Casual but attentive staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

Theodore, Columbus

Stayed 4 nights in Dec 2023

8/10 Good

Robin

Stayed 1 night in Dec 2023

10/10 Excellent

Wole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Deborah

Stayed 4 nights in Dec 2023

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Rooms at an affordable price
My family and I stayed at this hotel just before Christmas. Rooms were amazing. Quite spacious, especially for the City and a relatively decent value given City hotel prices. Service was fine although when I asked them to replace a broken towel hook in the bathroom, the hotel engineer never showed. Cute little coffee shop and bar in the lobby which is cozy in the morning but a little empty at night. In the summer when it's more comfortable to be outside the bar is probably a hot spot as there is a lot of nice outdoor space. I can see how the larger rooms would be good for dogs as this is a dog-friendly hotel. The decor is very old-world, with nice dark wood trim everywhere. Would definitely recommend!
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 1, 2024
Thank you so much for your fair and honest review of our property. We are so grateful for your business and hope to see you back this summer, when we can confirm that the bar scene in the outdoor space is a neighborhood hot spot. Happy New Year!

10/10 Excellent

Oreste M

Stayed 5 nights in Dec 2023

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in quiet spot of NYC
Stayed 1 night in Dec 2023
Response from General Manager on Jan 1, 2024
Thank you so much for your review and we hope to see you again soon at The High Line Hotel!

4/10 Poor

Eduardo

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room was tired. Shower didn’t drain, dirty tiles and grout. Furniture in the room was covered in stains. Bed sheets were clean at first glance but had some stains when we looked a bit closer but they were clean.
Stayed 1 night in Dec 2023
Response from Gener on Jan 1, 2024
Thank you for taking the time to complete the survey about your stay at The High Line Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lusby

Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Jonathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, poor hotel
Small rooms, they first put us in a hallway on the ground floor near a public restroom that smelled. For $608 per night? The only thing we liked was the location.
Stayed 1 night in Dec 2023

8/10 Good

Stephanie

Traveled with family
Liked: Staff & service, property conditions & facilities
The bed sheets were nice. The shower towels were very nice. We enjoyed the old telephone and the desk with the embosser. The hotel was intriguing and we will stay again. Thank you.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for taking the time to complete the survey about your stay at The High Line Hotel. We always appreciate hearing feedback about the experience that we provide.We hope to see you at The High Line Hotel again soon!

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Thank you for taking the time to complete the survey about your stay at The High Line Hotel. We always appreciate hearing feedback about the experience that we provide, and your feedback has been taken to heart.We hope to see you at The High Line Hotel again soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So fun, funky, and friendly. You can have a great walk on the High Line, and then your choice of excellent restaurants all in the same area. Would definitely stay there again.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Thank you so much for your review of our property. We look forward to welcoming you back to The High Line Hotel soon!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 10, 2023
Thank you so much for your review! We hope to welcome you back to The High Line Hotel soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for taking the time to complete the survey about your stay at The High Line Hotel. We always appreciate hearing feedback about the experience that we provide and sincerely appreciate your positive review. We hope to see you at The High Line Hotel again soon!

10/10 Excellent

Kathleen

Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Thank you so much for your review Kathleen. We hope to Welcome you back to The High Line Hotel soon!

10/10 Excellent

Israel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 15, 2023
Dear Israel,Thank you for taking the time to complete the survey about your stay at The High Line Hotel. We always appreciate hearing feedback about the experience that we provide.We hope to see you at The High Line Hotel again soon!Kind regards,The High Line Hotel

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and historic hotel. Service was excellent and attentive. The outdoor patio was lovely and a nice place to sit for coffee or drinks. Great location!
Stayed 4 nights in May 2022
Response from Maximo on Jun 20, 2022
Candice - Thank you for such a wonderful review! I'm happy to hear that you enjoyed your stay at The High Line Hotel. Have a great day and we hope to see you soon!

10/10 Excellent

Brian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very convenient to the Highline, and Chelsea and Meat District Markets. Great restaurants and pubs within walking distance as well as very good breakfast options. We will stay here again. Beds were outstanding. Staff were very helpful, pleasant and knowledgeable. Excellent restaurant recommendations from Christian. A restaurant or full pub on property would be great. We will get a larger room next time.
Stayed 4 nights in Mar 2022
Response from Maximo on Mar 30, 2022
Brian: Thank you for your kind words! We are very lucky to be in this beautiful neighborhood with so much to do. We will ensure to pass your message to Christian. as well. Have a great day and we hope to see you soon!

6/10 Okay

Lisa

Traveled with family
Disliked: Property conditions & facilities
Expensive and More Shabby Than Chic
The High Line Hotel is in a lovely old building and promotes the hotel as a carefully curated collection of period furniture, rugs, and decor. It is all that but they have allowed everything in the 5 years since I last stayed there to get dingy and shabby. The sheer muslin curtains are shredded in spots. The comforter (no top sheet) had small holes in it. The woodwork and walls were dinged up and slightly dusty/dirty. The bathroom floor was visibly dirty around the edges and under the glass shelves. When we checked in there was one glass in the room, no liner in the ice bucket, and absolutely no sign of the bar pictured in photographs of the rooms. This is not an inexpensive hotel but given our accommodations it should have been. This is what I'd have expected from a small, out-of-the way, budget-friendly older hotel which not what the High Line is meant to be. My final bill for my room with 2 queen beds for 3 nights? $2173.15 and that was for the room only. I'm beyond disappointed and will not return or recommend to others.
Stayed 3 nights in Mar 2022
Response from Maximo on Mar 22, 2022
Lisa; our history guides us, and glad that you found it lovely! We try our hardest to indulge our guests in our gothic boutique atmosphere. It sounds that we had a few misses with you that we are not proud of. I did look at my records and did not see that these issues were brought up to management, as some could've been avoided. We recently bought new linen and replaced our old sheets as we don't want any with small holes in circulation. It is true that our furniture is aged and can be a bit dinged. As for the cleanliness of the room, we do have a strong focus on this and address said issues immediately, if brought up to management. Although a glass could've easily been brought up to the room, you are right that it should've been there already. It is a common practice in many hotels to not have an ice bucket liner. As for the honor bar, it is true that we are yet to bring it back as it was removed due to the pandemic, and we apologize for this inconvenience. We don't want this to taint your image of our hotel. I hope that you can return to us, and when you decide to do so, please reach out to us directly so that we may take core of you and show you the true High Line Hotel experience. Have a great day.

10/10 Excellent

M Patricia, key biscayne

Stayed 2 nights in Dec 2021

10/10 Excellent

Julie

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great neighborhood. Very walkable to many attractions.
Stayed 4 nights in Feb 2022
Response from Maximo on Feb 7, 2022
Anonymous: you are so kind! We love being a part of Chelsea in this glorious gem of New York. Thank you for your feedback and we hope to see you soon!

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the High Line Hôtel and staff
This place was amazing and I cannot wait to visit again. The Highline Hotel is so charming. I love how it is decorated and the entire property. The staff is friendly and helpful. Our room had such a big beautiful window that overlooked the courtyard. Even though it was super cold outside, our room stayed nice and cozy. Chelsea and the Highline area was such a nice neighborhood. Plenty of restaurants nearby, subway stops and shopping. Close to the Piers, Little Island, The Whitney, the Hudson Yards, Chelsea Market and the Highline!!!! Thanks again to Hotels.com for introducing me to another great hotel.
Stayed 4 nights in Jan 2022
Response from Maximo on Jan 30, 2022
oh my my Carole, your review is music to my ears! I'm happy to see you had a memorable stay and enjoyed our Chelsea vibes. We look forward to seeing you again in our cozy gothic home away from home! Thank you for you kind words.

10/10 Excellent

Steve

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

4/10 Poor

Peter

Disliked: Amenities
Stayed 3 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Maximo on Jan 3, 2022
Anonymous; Thank you for staying with us and glad that you enjoyed it! Hopefully, next time, we can push that 8 to a 10!

10/10 Excellent

Mario

Stayed 1 night in Dec 2021