- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and the hotel is very nice, overall. Our room didn't have a bathtub; that would have been very nice to have given the amount of walking you need to do when visiting NYC. Also, there was no coffee maker in the room, nor was there one in the very small waiting room like there was three years ago. I didn't ask for one either, but thought it strange. But one day it rained all day and we had only brought one umbrella and of course, you ask, they give you an umbrella for the day. But the hotel has a very small footprint, so don't expect a large lobby and room; they're small. But overall, we love the location and the staff has always been very nice.