Ratings based on 521 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Apr 21, 2016
Pros: I
Cons: Bathrooms were not quite as clean as expected given 4.5 star rating.
Overall a good experience. Good location near Washington Square Park etc..
4 out of 5
by A verified traveler from seoul

가격대비했을땐 soso, 그렇지만 뉴욕호텔 컨디션 비교했을땐 goodgood

Posted Apr 17, 2016
체크인 직원이 친절하고 상냥해서 너무 좋았고 룸에 들어섰을때 한낮에 볕이 따뜻하게 들어와서 좋았어요 창밖 풍경은 좀 아쉬웠고요 베드는 뽀송하고 룸컨디션은 청결했어요 그런데 난방을 켜면 좀 시끄러운 소리가 들리는 부분이 아쉬웠어요. 방은 크진않지만 갖출건 다 갖췄고, 스탠다드 룸이라 욕조는 없어요 해질 무렵 루프탑바 추천 드리고, 로비도 굉장히 감각적이예요
5 out of 5
by A verified traveler

AMAZING!!

Posted Mar 19, 2016
The whole stay was amazing !! The City view was worth the price !
Comment from Hotel Management
Mar 24, 2016 by Anna, Hotel Management
Dear Guest, Thank you for a 5 star review and for choosing The James. I am glad you enjoyed your stay. We hope to welcome you back really soon. Sincerely, Anna Shakhovskaya Guest Relations Manager
4 out of 5
by A verified traveler from Sarasota, Florida

Great Views, Wonderful Staff

Posted Feb 9, 2016
Pros: Everything
Cons: Not much.
Location: Shopping, Coffee Shops, Restaurants, One World Trade Center, Brooklyn Bridge area, Union Square, Washington Square Parks, Chelsea Market, Highline -
The James Hotel in Soho is wonderful - we checked in on a Thursday and upgraded to a corner room with a terrific view - Staff is very helpful in finding restaurants, making reservations, transport to airport that is so much better than Yellow Cab experience - All around, everyone is friendly, always trying to help. The Bar on the top floor has 360 degree views of Manhattan and the Boroughs - Such a lovely place at night. I don't think I'd stay anywhere else except the James on my next visit -
Comment from Hotel Management
Feb 11, 2016 by Anna, Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna, Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna, Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna, Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna, Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna, Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna, Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna , Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna , Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna, Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna , Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 11, 2016 by Anna, Hotel Management
Dear Sabine, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, and our central location, amidst great restaurants, bars, shops and sightseeing. Most importantly, thank you for acknowledging our hardworking staff. I’m glad they left you with a positive impression. We look forward to your next stay. Sincerely, Guest Relations Manager Anna Shakhovskaya
5 out of 5
by A verified traveler

Posted Feb 7, 2016
good design is everywhere. my new favorite downtown boutique hotel.
Comment from Hotel Management
Feb 9, 2016 by Anna , Hotel Management
Dear Guest, Thank you for the great review. Its great to hear you enjoyed your stay and loved our design. As an homage to the creative communities that surround us, the #artatthejames program features a mix of local, national and international artists that is intended to enhance the visual journey - from corridors to public spaces to guestrooms. We look forward to welcoming you back. Best regards, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 9, 2016 by Anna, Hotel Management
Dear Guest, Thank you for the great review. Its great to hear you enjoyed your stay and loved our design. As an homage to the creative communities that surround us, the #artatthejames program features a mix of local, national and international artists that is intended to enhance the visual journey - from corridors to public spaces to guestrooms. We look forward to welcoming you back. Best regards, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 9, 2016 by Anna, Hotel Management
Dear Guest, Thank you for the great review. Its great to hear you enjoyed your stay and loved our design. As an homage to the creative communities that surround us, the #artatthejames program features a mix of local, national and international artists that is intended to enhance the visual journey - from corridors to public spaces to guestrooms. We look forward to welcoming you back. Best regards, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 9, 2016 by Anna, Hotel Management
Dear Guest, Thank you for the great review. Its great to hear you enjoyed your stay and loved our design. As an homage to the creative communities that surround us, the #artatthejames program features a mix of local, national and international artists that is intended to enhance the visual journey - from corridors to public spaces to guestrooms. We look forward to welcoming you back. Best regards, Guest Relations Manager Anna Shakhovskaya
Comment from Hotel Management
Feb 9, 2016 by Anna, Hotel Management
Dear Guest, Thank you for the great review. Its great to hear you enjoyed your stay and loved our design. As an homage to the creative communities that surround us, the #artatthejames program features a mix of local, national and international artists that is intended to enhance the visual journey - from corridors to public spaces to guestrooms. We look forward to welcoming you back. Best regards, Guest Relations Manager Anna Shakhovskaya
3 out of 5
by A verified traveler from Vancouver, BC

Not my favourite stay in NYC

Posted Feb 3, 2016
The hotel itself is nice and is outfit with some nice designer pieces but is starting to show it's wear. A coat of paint on in the hallways would go a long way. The first night I arrived I was tired from a long say of travelling. At 2:00 am I awoke to the smoke detecter in the room beeping and telling me to change the battery. Staff were prompt in sending someone up to fix it. Housekeeping did not refill creamers for coffee in my room so every morning I had to phone to have them replenished. It would be obvious to me if old ones were in the garbage you would refill the next one. On my way out I was running a bit late and told the front desk to email me my receipt. It has been a few days and nothing yet. The doorman got my a black car instead of a cab which he assured me was a flat rate. Drove me way off the path to the airport so we could look at some big houses (I don't care.) I was super stressed I was going to miss my flight and told the driver this when I got in the car. Argued with me that what the doorman said was not the flat rate and ended up having to pay more. Great location though.
4 out of 5
by REYHAN from Türkiye

Posted Jan 28, 2016 on Hotels
Otelin konumu oldukça iyi, SoHo'da heryer yürüme mesafesinde, metroya yakın, ulaşımı kolay. Odalar küçük ama aydınlık ve rahat. Lobide sabah ve akşam ikramları ile samimi bir ortamda keyifli vakit geçirebilirsiniz...
Comment from Hotel Management
Apr 9, 2016 by Anna, Hotel Management
Dear Reyhan, Thank you for your kind review and for choosing The James for your visit to NY. I am glad you enjoyed our central location, our comfortable rooms, and the complimentary amenities. We hope you return soon. Best regards, Guest Relations Manager Anna Shakhovskaya
4 out of 5
by A verified traveler

VIP MEANT NOTHING

Posted Jan 24, 2016
I am an Expedia gold member and prefer to stay in VIP hotels to get the extra perks. This hotel provided no extra deals for gold members. No upgrades. No discounted parking. Nothing. What's the point. Could have stayed anywhere. and the pillows are awful.
Comment from Hotel Management
Mar 24, 2016 by Anna, Hotel Management
Dear Guest, Thank you for staying at The James and taking time to write at review. I apologize for not exceeding your expectations. Your comment was reviewed with the team. We hope you will give us another chance. Best regards, Anna Shakhovskaya Guest Relations Manager
4 out of 5
by A verified traveler

Posted Jan 23, 2016 on Hotels
Comment from Hotel Management
Apr 9, 2016 by Anna, Hotel Management
Dear Guest, Thank you for your positive rating and for choosing to stay at The James Hotel - your home away from home. We look forward to welcoming you back again. Sincerely, Guest Relations Manager Anna Shakhovskaya
5 out of 5
by A verified traveler

James in the hub of it!

Posted Jan 20, 2016
Amazing, staff location and facilities! First time in this hotel, lobby staff and reception staff were frienldy, helpful and always with a smile! Nothing was too much trouble and when there was a slight problem Morgan Kelly was quick and efficent in solving the problem. Ideal location for soho and surrounding areas, chose a corner room which was great views of the city! Would highly recommend to anyone.
Comment from Hotel Management
Feb 3, 2016 by Anna, Hotel Management
Dear Guest, Thank you so kindly for rating us 5 stars! I am pleased to see that Morgan went above and beyond as usual to make our guests feel welcome and at home. I will be sure to share your feedback. Thanks again! Hope to see you soon. Best regards, Guest Relations Manager Anna Shakhovskaya