Great value for money, given location
Posted Feb 4, 2017
In general, staying at James New York was a great experience. Soho, Tribeca and DownTown are all a very short and enjoyable walk away.
I had a corner studio room and recommend spending that little more as the views are great and help you feel connected with the city. The shower and bathroom was modern and refreshing, a very comfy bed that aided sleeping and dealing with jet lag from Europe and reliable TV and internet service in the room. I also liked that the windows in the room could be opened, so allowing fresh air into the room.
Likewise, the bar on the top floor offers amazing cocktails and a stunning view of the city: very chic and stylish and made me feel like I was in a movie! Also there is a fantastic sushi restaurant and a cool coffee bar directly opposite hotel and a fantastic deli/convenience store next door.
My only criticism is the lack of help from staff with luggage! They never helped me at all when arriving at hotel via taxi, to getting luggage into my room at reception. It felt like this was a policy rather than an oversight. I was very happy to tip staff so Im not sure why it happened but it left a bad taste. They should address this ASAP.
Comment from Hotel Management
Feb 6, 2017 by Office Manager , Hotel Management
Thank you so much for taking the time out to share your experience. I am thrilled you were able to enjoy our location as well as our beautiful views. Having our lobby assistance not help our guest is absolutely not policy and we will address accordingly. As you can see from many other reviews our team is continuously getting mentioned for going above and beyond for our guest.