Ratings based on 1,893 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Muse Life

Posted Aug 22, 2016
Kimpton as usual is gorgeous, charming and has a rich, warm, incredible vibe. I got a complementary upgrade. My room was darling and I had a very early morning flight that I got a reassuring wake up call and was pleased that even though I left for the Airport at 5, coffee as well as iced coffee and additional beverages were prepared in the lobby for guest at that time
Comment from Hotel Management
Aug 24, 2016 by manager muse, Hotel Management
Thank you so much for the kind feedback! I am thrilled that you enjoyed our newly renovated rooms and complimentary coffee services every morning. Hurry back soon for another stay!
5 out of 5
by A verified traveler from Melbourne Australia

Quiet botuque hotel in the heart of the action.

Posted Aug 14, 2016
Our trip to NYC was even more enjoyable staying at the Muse, extremely well appointed room, excellent staff and a quite relaxing atmosphere. All this in the midst of Time Square, hard to believe but true. Highly recommend
Comment from Hotel Management
Aug 18, 2016 by Manager Muse, Hotel Management
It's true Spencer & Jane! You could stay in the heart of Times Square and have a quiet room at the Muse! Thanks for your wonderful feedback and we look forward to welcoming you soon.
5 out of 5
by A verified traveler

Location Location Location

Posted Aug 13, 2016
Pros: Quaint and LARGE rooms centrally located
Cons: if possible have a small microwave in the room
Location: Great location close to everything
This is is one of my favorite hotels in the midtown area. Accessible to everything and everywhere. The location cannot be beat.
Comment from Hotel Management
Aug 17, 2016 by Manager Muse, Hotel Management
Thank you for choosing the Muse! We are so glad you enjoyed our central location and spacious room. Hurry back soon for another visit!
5 out of 5
by A verified traveler

Great Hotel close to times square

Posted Aug 11, 2016
Pros: Everything
We have never stayed at a Kimpton hotel before. I wanted to stay close to times square and not pay a hefty price. My husband and I were both very happy with everything that they had to offer.
Comment from Hotel Management
Aug 13, 2016 by Muse Manager, Hotel Management
We appreciate your feedback and hope to welcome you back sooN!
4 out of 5
by A verified traveler from Chicago

Great Hotel

Posted Aug 1, 2016
Pros: Cleanliness, room, location
Cons: nothing comes to mind
Location: Times Square, Bryant Park, Central Park, Herald Square, Fifth Ave
Our stay at the Muse was better than expected. Upon our arrival we were greeted by David with a welcoming smile. The pictures on the website didn't do the lobby justice, it was beautiful and inviting. The staff at the front desk was very very nice and accommodating. The room was very clean and cozy. The hotel's location is great, close to everything it seems; Times Square, Central Park, shopping, etc.. We had breakfast and dinner and drinks at Nios; the hotel's restaurant. The breakfast was outstanding; my wife said that her egg white omelet was the best she ever had, I enjoyed my eggs and bacon as well. Dinner was also great as we had the sliders and Mediterranean flatbread. Great stay! Plan to stay here again.
Comment from Hotel Management
Aug 5, 2016 by Manager Muse, Hotel Management
Thank you for taking the time to write such a wonderful review about your recent stay! I'm so glad you enjoyed our restaurant NIOS and central location. We look forward to welcoming you back soon!
4 out of 5
by A verified traveler

Close to everything!

Posted Jul 25, 2016
Staff was super helpful. Great location, everything was walkable or a subway ride away. Traveling as a family of four, room was a good size to not feel like we were tripping over each other.
Comment from Hotel Management
Jul 25, 2016 by Manager Muse, Hotel Management
Thank you for letting us know about your recent stay Jen! I'm so glad your family enjoyed our spacious rooms and location. We hope to see you soon!
5 out of 5
by A verified traveler from syracuse, ny

Great hotel...close to the theaters.

Posted Jul 3, 2016
The staff were very friendly and helpful. Location was perfect. I love a clean hotel and this place was sparkling. Oh...the bathrobes are to die for! Great stay!
Comment from Hotel Management
Jul 4, 2016 by Manager Muse, Hotel Management
Thank you for the 5 stars Danielle! Kimpton's are known for the funky animal print bathrobes and I'm so happy that you loved them! We look forward to welcoming you back!
5 out of 5
by A verified traveler from Eugene OR

Close to theaters and good restaurants

Posted Jun 28, 2016
We were there for 5 nights a and we will happily return for more stays The staff was very helpful and friendly The location was perfect and we loved our room
Comment from Hotel Management
Jul 2, 2016 by manager muse, Hotel Management
Thank you for the wonderful 5 star review! We are so glad that you enjoyed our newly renovated rooms and that our staff was helpful. We can't wait to have you back soon!
5 out of 5
by A verified traveler from Cape Town

Well Run and well Appointed Hotel

Posted Jun 14, 2016
Pros: The rooms and the staff.
Cons: The room did not include any hotel facilities booklet and the communication system is dated. At times the front desk was slow to deal with requests
Location: Close to Times Square and good transport links and bars and restaurants
This hotel is a few yards off Times Square and close to transport links, good restaurants and bars. It is very well appointed and comfortable. The staff are very attentive and helpful and at all times our feeling was that they were always ready to assist as much as possible. At times there was loud night time noise from an nearby roof top club which management should attend to
Comment from Hotel Management
Jun 16, 2016 by ManagerMuse, Hotel Management
Thank you for taking the time to let us know about your recent stay. Your feedback is appreciated and we hope to welcome you back soon.
4 out of 5
by A verified traveler from Vancouver, BC

prime location. easily walk to many attractions.

Posted Jun 5, 2016
Pros: Location.
Cons: The air conditioning was noisy and the complimentary toiletries etc. could have been more easily available.
Location: Great location. Walking distance to many attractions.
We enjoyed our stay at the Muse. It was our first visit to New York and were pleased with the location. We were walking distance to many attractions and restaurants.
Comment from Hotel Management
Jun 6, 2016 by Manager Muse, Hotel Management
Thank you for letting us know about your recent stay Rosanne. I'm glad to hear that our location worked out well for you.We can't wait to have you back for another visit!