Ratings based on 817 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

close to everything

Posted Feb 18, 2017
Awesome Staff was amazing I was so happy with how close the hotel was to the theater and Times Square.
3 out of 5
by A verified traveler

Good location.

Posted Feb 17, 2017
The hotel was in a good location but disappointed that my children's room had a roaming cockroach and my room smelt of food all the time.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 14, 2017
Overall Great! Friendly staff, great location, and clean rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Feb 11, 2017
Pleasant setting, helpful staff, excellent breakfast. Enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Welcome Home!

Posted Feb 8, 2017
Pros: Nice, welcoming atmosphere, and cleanliness!
Cons: Nothing comes to mind!
Location: Nice location near Times Square and all there is to do there.
Excellent welcome, which was so appreciated, particularly after late flights and a long taxi ride! Equally welcoming staff on day two, as if I was their best customer!
Comment from Hotel Management
Feb 18, 2017 by Stevo, Hotel Management
Yay LeosLois! I am so pleased to hear that you enjoyed our staff and location of our property so much! We look forward to your next stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in Theater District

Posted Jan 23, 2017
Pros: Great service!
Location: In the heart of the theater district and Times Square.
The staff at front desk was wonderful and accommodating. Hotel is clean and chic. Rooms are comfortable.
Comment from Hotel Management
Jan 25, 2017 by Stevo, Hotel Management
Thank you for the kind words about our property and staff! We can not wait to welcome you back again very soon!
3 out of 5
by A verified traveler

Posted Jan 20, 2017
Room was stifling hot the first night and I could not control the temp myself. Horrible construction or road work outside hotel the 2nd night.
Comment from Hotel Management
Feb 1, 2017 by Stevo, Hotel Management
My deepest apologies for the inconvenience you experienced. I can assure you this is not the standard we hold ourselves to. I hope you will stay with us in the future so we may show you a great experience and change your opinion on our property.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sausalito, CA

Cozy, Cool, Comfy Hotel

Posted Jan 19, 2017
We loved The MUSE. The rooms are large by NYC standards, beautifully decorated, and very comfortable. A few things we would change.....the lobby music is too loud and the seating is dreadfully uncomfortable. Also, the adjoining restaurant did not offer a scotch whisky we could drink (they had only the very expensive single malts). If you are visiting NYC to go to the theater...this is a great hotel for you.
Comment from Hotel Management
Jan 21, 2017 by Stevo, Hotel Management
I am so delighted to hear that you love The Muse Hotel! We love you right back! We greatly look forward to your next stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from BUFFALO, NY

Great Location; Comfortable and Roomy

Posted Jan 14, 2017
The only negative things I can think of are the view wasn't great and the faucet in the bathroom was either very, very hot or very cold. Other than that, the room was very clean, well maintained, good elevators, and the location was just a few short blocks from the subway. I would stay again.
Comment from Hotel Management
Jan 15, 2017 by Stevo, Hotel Management
I am so happy to hear that you had such a great stay JC. We pride ourselves on the newly renovated rooms, amazing staff and our stupendous location. We hope to welcome you back very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent hotel close to Times Square

Posted Jan 10, 2017
We spent two nights out of our 4 nights trip in New York in Kimpton Muse hotel and I gotta admit the experience is just great(especially compared to our first two nights staying in Roosevelt hotel).The hotel is at an excellent location - 2mins walking distance from Times Square. The room is specious and is well thought out with a balcony on the 15th floor( where we can even lie down in a recliner and enjoy a little reflection of lights from square), a quality and powerful shower, and a big TV accompanying with various features. Staffs there were super friendly not only in providing room service but also answering my questions and addressing my concerns. Wifi included in the price and no extra fee generated for facilities. I will definitely be back to stay there again!
Comment from Hotel Management
Jan 14, 2017 by Stevo, Hotel Management
YAY Janet I am so excited to hear that you had such a tremendous stay at The Muse Hotel! The newly renovated rooms are almost as good as the exceptional staff we have that love what they do and where they work! We can not wait to welcome you back!