Reception

Reviews of The Muse New York

3.5 out of 5
The Muse New York
130 W 46th St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1011 reviews" "
Rating 8 - Good. 213 out of 1011 reviews" "
Rating 6 - Okay. 74 out of 1011 reviews" "
Rating 4 - Poor. 22 out of 1011 reviews" "
Rating 2 - Terrible. 14 out of 1011 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice bathroom, good shower and the room was a comfortable size. No cafe, but food nearby.
Stayed 4 nights in Mar 2024
Response from Mike on Mar 27, 2024
Thank you for staying at the Muse Hotel. We appreciate your great review. Hope to see you again soon.

8/10 Good

lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Nicely remodeled and clean.
Stayed 3 nights in Mar 2024
Response from mike on Mar 27, 2024
Thank you for staying at the Muse hotel. we appreciate your review.

10/10 Excellent

Efrosini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mike on Mar 27, 2024
Hi Efrosini, thank you very much for your great review.

10/10 Excellent

Monica

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful hotel. The room was very clean, the bed very comfortable, and the bathroom super spacious (a rarity in nyc). The lobby was comfortable but a bit barren. The bar is closed, no food either. Plenty of bars and food around but it affected the feel of the place. What was the only fully disappointing aspect was the poorly executed coffee bar. The hot water was in a dispenser which must have been used for the coffee the day before because the coffee grounds in and lingering coffee flavor of the water impacted my morning tea. The coffee bar was poorly stocked as well. A little more attention here and I give it a full 5 stars.
Stayed 1 night in Mar 2024
Response from Joseph & the Muse team on Mar 19, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to have you back when your restaurant opens this summer!

10/10 Excellent

Christy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nicely decorated. The bathroom had nice products and the strongest water pressure I have ever experienced in a hotel! The real star of the show however is the staff. Everyone was so friendly and helpful and all of our needs and requests were met promptly. I would definitely recommend The Muse! Thank you for a lovely stay.
Stayed 1 night in Mar 2024
Response from Joseph & the Muse team on Mar 19, 2024
Thank you for your kind words! We will share your review with our staff and hope to see you back soon :)

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and value just off Times Square
Stayed 3 nights in Dec 2023
Response from Joseph & the Muse team on Mar 20, 2024
Thank you for your kind review! We look forward to your response

6/10 Okay

Syed, Mount Sinai

Liked: Cleanliness, property conditions & facilities
It was okay experience. Receptionists were mean everything else was good.
Stayed 2 nights in Mar 2024
Response from Cristian on Mar 21, 2024
Thank you for your feedback and Choosing the Muse.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cristian on Mar 19, 2024
Thank you for staying at the Muse!

8/10 Good

Shimon

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Close proximity to Broadway theaters Phone in the room didn’t work Water was available only in the lobby
Stayed 2 nights in Mar 2024
Response from Cristian on Mar 19, 2024
Thank your for your feedback

10/10 Excellent

India

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with friendly staff!
Stayed 3 nights in Mar 2024
Response from Cristian on Mar 17, 2024
Thank you much for your review!

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were three of us and we booked a mini-suite. It was adequate. Location is great-very close th Times Square and easy walk to 5th Ave. lots of subway access. The lobby is large, but the lighting makes it appear dull. I would brighten it up. Staff was very accommodating. Had a problem with the television, and someone came right up. Help me understand it better. (He told me that was a new system, and that he wasn’t sure about how it worked yet.)
Stayed 3 nights in Mar 2024
Response from Cristian on Mar 17, 2024
Thank you for your feedback and choosing the Muse

10/10 Excellent

Leah Denice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in NYC. This hotel was so convenient to Times Square & Broadway shows. It was very walkable to major areas. It was clean & rooms were larger than most. We would definitely stay again!
Stayed 4 nights in Mar 2024
Response from Joseph & the Muse team on Mar 15, 2024
Thank you for your kind review. We are happy you enjoyed your stay and hope to see you back soon!

10/10 Excellent

Jacques

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall great convenient place. The room was clean and comfortable, shower nice. There is a fridge in the room which is useful. The only thing missing that would be nice to have is tea/coffee machine.
Stayed 3 nights in Mar 2024
Response from Joseph & the Muse team on Mar 15, 2024
Thank you for your review. We provide coffee and tea machines upon request. We hope to have you back this summer when our restaurant reopens :)

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wish the bar was still open.
Stayed 1 night in Mar 2024
Response from Joseph & the Muse team on Mar 15, 2024
Our bar will be opening this summer :)

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the theaters
Stayed 1 night in Mar 2024
Response from Cristian on Mar 15, 2024
Thank you for staying with us!

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off TimesSquare. Very nice staff. Clean and nice rooms with more character than your traditional chain hotel.
Stayed 2 nights in Mar 2024
Response from Cristian on Mar 15, 2024
Thank you so much for your review and choosing our hotel!

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Great 3 night stay.
Stayed 3 nights in Mar 2024
Response from Cristian on Mar 13, 2024
Thank you for staying with us and choosing the Muse!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely be staying here every time I go to Hell’s Kitchen. Concierge upgraded us complimentary, room and bathrooms were spacious! Absolutely no issues.
Stayed 1 night in Mar 2024
Response from Joseph & the Muse team on Mar 12, 2024
Thank you for your kind review! We hope to see you back soon :)

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joseph & the Muse team on Mar 12, 2024
Thank you for your kind review! We hope to see you back soon :)

10/10 Excellent

Courtney, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joseph & the Muse team on Mar 12, 2024
Thank you for your kind review!

10/10 Excellent

Clyde, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Footnote: It is hard to get in or out by auto, but that's expected precisely because of location. Just walk a 1.5 blocks eastvto 5th, or better yet west to 8th, to catch UBER /TAXI.
Stayed 2 nights in Mar 2024
Response from Mike on Mar 11, 2024
Thank you for staying at the Muse. We appreciate the review.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are both helpful and professional. One of the Best NYC hotels. Christian, Daniel, Juan, Tony and others are service-oriented stars. Hotel needs a Danish breakfast bar. Hope rhat the Muse management team installs this option. Very important and necessary during inclement weather, like recent rain storms in early March 2024. Get Busy!
Stayed 4 nights in Mar 2024
Response from Mike on Mar 11, 2024
Thank you Norman, We appreciate your great review and I will surely pass the Danish Breakfast bar Info to our executive team. Hope to see you again soon.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there to attend a play Doubt:A Parable and we were close to the theater and everything else that we wanted/needed. Restaurant, bar are not open at the Muse so that's something, but there are plenty of options close by for feeding and watering yourself. Thanks for the nice stay.
Stayed 3 nights in Mar 2024
Response from Mike on Mar 10, 2024
Thank you for staying and we appreciate the great review.

8/10 Good

Janet

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
More food options in the hotel.
Stayed 3 nights in Mar 2024
Response from Mike on Mar 10, 2024
Thank you for staying and we appreciate the review. Hopefully, we will have the restaurant open very soon.

10/10 Excellent

David

Liked: Property conditions & facilities
The property is ideally situated and staff are over the top accommodating and personable. Offsetting these positive things, they seem to be skimping on some niceties. No paper/pens in the room anymore, no umbrella’s and no bar. Still these are minimal in the grand scheme and I’d still visit again. Barbara at the front desk is absolutely amazing. Greets you everyday with a great smile! Thank you!
Stayed 5 nights in Mar 2024
Response from Cristian on Mar 8, 2024
We appreciate your feedback and choosing the Muse. Thank you!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like others said before I booked, this place has extremely comfortable beds and rooms are big by nyc standards. The price was surprisingly low given we’ve stayed at very opulent Muse properties elsewhere but yeah, it’s the lack of amenities driving it down. (Plus the decor) Overall VERY much a discount and highly recommend.
Stayed 3 nights in Feb 2024
Response from Mike on Mar 4, 2024
Thank you for staying with us. We appreciate your review.

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience.
Stayed 2 nights in Mar 2024
Response from Cristian on Mar 3, 2024
Thank you for your feedback!

8/10 Good

BRETT

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Front of hotel under construction and construction noise in room at times. HVAC system very loud.
Stayed 3 nights in Feb 2024
Response from Cristian on Mar 1, 2024
Thank you for your feedback and choosing the Muse.

6/10 Okay

Joseph

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Convienet
Stayed 2 nights in Feb 2024
Response from Mike on Feb 29, 2024
Thank you for staying at the Muse Hotel

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Cristian on Feb 25, 2024
Thank you for your feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Cristian on Feb 25, 2024
Thank you for this feedback!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiance. Comfort. Convenience. Relaxing. Gorgeous. Free apples! 🍎 Can’t wait to return!
Stayed 1 night in Feb 2024
Response from Mike on Feb 24, 2024
Thank you for staying. Cant wait to have you back. We appreciate your score.

8/10 Good

Kathy

Business traveler, Traveled with partner
Nice place. Only issue was weak water pressure in the shower. Would stay again. Great location
Stayed 1 night in Feb 2024
Response from Cristian on Feb 22, 2024
Thank you so much for your feedback and staying with us!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent. They made the stay more memorable.
Stayed 1 night in Feb 2024
Response from Cristian on Feb 22, 2024
Thank you so much for your feedback and staying with us!

10/10 Excellent

Thomas

Liked: Cleanliness, amenities
Room was very comortable and plenty of room. Staff was very helpful. Price was very economical. Will definitely stay there again.
Stayed 3 nights in Feb 2024
Response from Cristian on Feb 20, 2024
Thank you so much for your feedback and choosing the Muse!

8/10 Good

Lisa

Business traveler
Quiet and clean. Great shower.
Stayed 2 nights in Feb 2024
Response from Mike on Feb 18, 2024
Thank you for staying with us and for writing a great review. Hope to see you again soon.

6/10 Okay

Ivan

Stayed 1 night in Feb 2024
Response from Cristian on Mar 20, 2024
Thank you for your feedback!

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to. Seamless valet parking and the staff were so friendly. Rooms were modern and well maintained. Bathrooms were upscale with rain shower heads and good water pressure.
Stayed 2 nights in Feb 2024
Response from mike on Feb 16, 2024
Thank you for writing a great review. hope to see you again soon.

10/10 Excellent

Neftaly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service,nice and quiet and convenient
Stayed 1 night in Feb 2024
Response from Mike on Feb 11, 2024
Thank you for staying with us at the Muse hotel. We appreciate your time to complete the review. Hope to see you again.

10/10 Excellent

Miron, san rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Jan 2024
Response from Joseph & the Muse team on Feb 8, 2024
Thank you for your great review! We hope to see you back soon!

10/10 Excellent

krikor

Business traveler
Very pleasant
Stayed 1 night in Feb 2024
Response from Mike on Feb 8, 2024
Thank you for the review. We appreciate you staying with us at the Muse.

8/10 Good

Akeem

Traveled with partner
Liked: Cleanliness, staff & service
Overall good hotel for Times Square attractions and Broadway theaters.
Stayed 1 night in Feb 2024
Response from Mike on Feb 8, 2024
Thank you for the great review. Hope you will stay with us again soon.

6/10 Okay

Michelle

Traveled with family
Disliked: Amenities
I have stayed there a few times. Loved the wine bar when on the main floor. Happy hour.
Stayed 2 nights in Feb 2024
Response from Mike on Feb 5, 2024
Hello Michelle, Sorry about no longer having the Wine hour. We are no longer affiliated with the IHG/Kimpton Brand.

10/10 Excellent

Georgeanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, easy to navigate!
Stayed 1 night in Feb 2024
Response from Mike on Feb 5, 2024
Thank you for the great review.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mike on Feb 2, 2024
Thank you for the great review. Hope to see you again soon.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cristian on Feb 1, 2024
We appreciate your feedback and choosing the Muse!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a fabulous hotel
Stayed 3 nights in Jan 2024
Response from Joseph & the Muse team on Jan 25, 2024
Thank you for your great review! We hope to see you back soon!

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! Our room was gorgeous as well as very clean & quiet. The staff went above and beyond to meet our needs! Definitely will stay next trip!!
Stayed 2 nights in Dec 2023
Response from Joseph & the Muse team on Jan 25, 2024
Thank you for your great review! We hope to see you back soon!

10/10 Excellent

Samuel

Traveled with family
Stayed 1 night in Jan 2024
Response from Joseph & the Muse team on Jan 25, 2024
Thank you for your kind review! We hope to see you back soon :)

8/10 Good

Peter, Cooper City

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, a great upbeat staff, The Muse is currently in a bit of limbo.Renovations complete, this Hotel is no longer part of Intercontinental's Klimpton group. It's actually not part of any group. Kitchen and bar closed, food and beverage is currently limited to complimentary coffee and apples, which, considering its location only matters for Room Service, I guess. sooner or later, I'm sure it will partner up, which may, or may not be for the better.
Stayed 1 night in Jan 2024
Response from Mike on Jan 21, 2024
Thank you for writing the review. We appreciate the score and your comments. Hopefully, all works out for the better.