Suite, 1 Bedroom (Balcony) | In-room safe, desk, laptop workspace, blackout drapes
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Reviews of The Lexington Hotel, Autograph Collection

4 out of 5
The Lexington Hotel, Autograph Collection
511 Lexington Ave at 48th St., New York, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 479 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t appreciate the “destination” fee of $35 a day that I was not told about. I was just told about the $35 daily hotel credit. Had I known that I would have been charged it regardless I would have used the service more often than I did. This fee should be on Expedia’s site so the customer knows before booking. Otherwise a great hotel for the price we paid.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ayako

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

peter

Traveled with family
Disliked: Staff & service
Tried to check in after the check in time of 4 pm and and they didn’t have our room ready for us us until after 6pm. They said they were still cleaning it. Offered nothing to us for the inconvenience and just acted as if it was no big deal that we needed to go sit in the lobby and wait. Very disappointed , will never stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jossefrancisco

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 10, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is lovely. However the bathrooms are very small and the toilets are very low and difficult to use. Its also very noisy. Understanding its the big city it a still too noisy. Also the hotel bar is only open from 5 to 11. Who does that?
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 5, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Winson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and larger room than thought!!!
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 3, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We think this property is amazing! We would look forward to going back. The only thing I would make a recommendation to is in room 1907. The curtain does not go down on one of the windows and so light comes in all night long.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Patty

Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

ALBERT

Traveled with family
Liked: Cleanliness, property conditions & facilities
The $35 dollar destination fee that is extra surprise feels like its been offset by the cost of breakfast but breakfast will cost an additional $35/person and its prebilled so your destination fee is multiplied many times over,
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tess

Liked: Amenities
Good service
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I well located hotel with classic New York style. Fast and easy checking. Nice and clean rooms
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jaclyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly friendly and helpful during our stay! We wouldn’t stay anywhere else in New York! Will recommend to all of our friends.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rachelle, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julieanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Juliett

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i arrived at the hotel it was raining, I asked for one umbrella because i have small children to bring them down from the car and the lady at the front desk told me they didn't have any. No one offer to help me bring the luggage up to my room. horrible service if you are with kids.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 29, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel is a cash cow operating business. Two days before my arrival I got a message saying I would be charged $35 tourist fee which would be offset by a$35 credit for drinks at the bar or breakfast which is $36.95. So you end up spending more money for tip. If I had know. If this scam before I would have booked elsewhere
Response from Hotel Management on Mar 29, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Banibai

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was good. However, the bodywash bottle in my bathroom was not brand new. It had been opened and half used.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and welcoming. Lovely.
Response from Hotel Management on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tannus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel met expectations, room size was nice, thin walls, strange shower combined from dated tub. Bed was comfortable, staff was friendly. Breakfast was very good.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aviva

Liked: Property conditions & facilities
Really cute place and nice bar!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Araceli, cumberland

Liked: Cleanliness, staff & service
It is ok. Convenient but rooms too small and old for an autograph collection Marriott property. Breakfast was Buffett, no options for a la carte
Stayed 2 nights in Jan 2024
Response from Hotel Management on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Guy Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Lexington prior to the most recent renovations. Personal opinion... they damaged the character of a great building. This is still a fantastic hotel, I was just disappointed with the 'updates'.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Benjamin

Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Maggie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a great location, about a 5 minute walk to grand central station, less than 20 minute walk to Times Square, about 20 minute walk to the Empire State Building and lots of food options very close by. There’s even a Starbucks basically in the lobby which I went to for coffee since there’s no coffee maker nor fridge in the room and I discovered on the day I checked out they have complimentary coffee tucked away at the checkin/out desk so I actually didn’t need to pay for Starbucks. Only real complaint was how expensive it was to park. When they say they have parking available at the hotel just go ahead and find your own parking.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite good for what it is. Small but clean. Noisy but that's NYC...
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our visit to see Broadway shows.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bonnie DeWitt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. Our room was spacious. The hotel is located in a great spot that is accessible to everything we wanted to see. The staff was friendly and professional.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room feels very small and old. The hotel is well located with all amenities at a walkable distance.
Stayed 4 nights in Dec 2023
Response from Hotel Management on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Erin

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Andrei

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
O
Response from Hotel Management on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela Lorraine, Conyers

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place! Great staff Close to everything in the city. Love the areas and super clean! Definitely will come to this hotel.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

GEUNWOO

Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sandra M Mielke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Trusted place to stay. Nice lobby, restaurant on site, complementary water, Starbucks in building, room comfortable (some wear with wall paper and walls, but nice room).
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Demetric Jewand Sims

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is extremely friendly and helpful!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LAPORCHIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a Christmas getaway and it was fabulous. Would definitely recommend again.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very convenient location. Minutes away from many food options and the subway.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good visit. I stay here often.
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 14, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Must ask for coffee maker in room. It’s an old property but pretty well maintained in excellent midtown location near offices. Don’t recommend the bar food. Brought my hair dryer to ensure enough power. Has complimentary bottled water .
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, would stay again.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!