Ratings based on 626 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Luxembourg

Great location, amazing apartment

Posted Apr 23, 2017
Loved our stay at the Lombardy. Right in the heart of Manhattan. Amazing apartment , huge rooms and beautifully decorated. Just right for a family of 5. Would definitely stay here again !
Comment from Hotel Management
Apr 24, 2017 by E_Ferrell111, Hotel Management
Hi Sarah and thank you so much not only for being our guest but also for your very kind review! We're very delighted your experience was most pleasant. Our primary goal is to make everyone feel home away from home and it's quite clear we've met and surpassed that expectation. We thank you again for choosing The Lombardy for your visit to New York and we look forward to welcoming you back with open arms on the next.
4 out of 5
Recommended
for Families
by A verified traveler from Fishers, IN

Room was in excellent condition, great location.

Posted Apr 6, 2017
Nice hotel room and location. Very modern, clean room. The staff at the front desk and door are curt, and not the friendliest sort. Could be a New York thing I guess. They only give two vouchers per room for breakfast, kids do not eat free.
Comment from Hotel Management
Apr 10, 2017 by E_Ferrell111, Hotel Management
Hello Larry and thank you for staying with us. We're very sorry your experience as our guest was below your expectations. Guest feedback is important to us and helps us to improve our performance. We will speak with our Front Office and Bell Desk teams and remind them of the importance of guest satisfaction. Children under 12 eat free, it should have been explained to you; we will speak with everyone about this as well. We thank you again for choosing The Lombardy and hope we can make it right when you return to New York.
5 out of 5
Recommended
for Everyone
by A verified traveler

Civilized and quiet hotel.

Posted Mar 31, 2017
Pros: I like the Lombardy because of the gracious staff and spacious rooms, some of which are more like suites.
Cons: Can't think of anything that needs to be improved about the hotel.
Location: The Lombardy is located in the heart of Manhattan; it is in walking distance to Fifth Avenue and all the great stores and restaurants.
The Lombardy is a low-key, quiet and very pleasant hotel in the heart of Manhattan.
Comment from Hotel Management
Apr 1, 2017 by E_Ferrell111 , Hotel Management
Hi Patricia and thank you so much for your very kind review of our hotel! We're pleased to know we've more than met your expectations while staying at The Lombardy as our guest. Nobody else has rooms as large as ours, which is why people rave about us so much! We thank you again for choosing us for your visit to New York and we look forward to welcoming you back real soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
So spacious and safety is a big priority there which I really appreciate.
Comment from Hotel Management
Feb 20, 2017 by E_Ferrell111 , Hotel Management
Hi there and thank you so much for your very kind review! We're happy your experience as our guest was very delightful. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, cozy hotel in convenient midtown location.

Posted Feb 9, 2017
Pros: I liked my room and the location.
Location: The hotel is withing walking distance to all the best stores and restaurants.
I've stayed in this hotel a number of times. It is a convenient location for me--near work, shopping and restaurants.
Comment from Hotel Management
Feb 9, 2017 by E_Ferrell111, Hotel Management
Hi Patricia and thank you not only for being our guest but also for your very kind words about our hotel. We're very happy you've had such a wonderful experience. We look forward to spoiling you some more when you return to New York. Thank you again for choosing The Lombardy!
5 out of 5
by Peter

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Hello Peter and thank you very much for being our guest. We hope your experience at The Lombardy has been a pleasant one. We hope to see you again soon!
5 out of 5
Recommended
for Families
by A verified traveler from Kilgore, TX

Very nice hotel. Great staff and location.

Posted Jan 19, 2017
Pros: The decor and size of the room.
Cons: Nothing. Was a wonderful experience. No wants on this trip.
Location: Great shopping nearby. Central park is close for walking running or carriage rides like we did. Subway is also down around the corner.
Hotel was modern and nicely furnished. We originally booked a small suite and were upgraded for free. We had our whole family (2 adults, 4 kids including a 9 month old).The staff was super courteous. The decor was nice and location was awesome. Walked all around time square and central park and shopped up and down fifth and Madison ave. We definitely recommend to others.
Comment from Hotel Management
Jan 20, 2017 by E_Ferrell111 , Hotel Management
Hi Andy and thank you and your family so much for being our guests. We couldn't be more happy you've had such a delightful experience at The Lombardy. Our primary goal is to make everyone feel home away from home, and we are pleased we more than made the grade. We thank you again for choosing our hotel for your visit to New York and we look forward to welcoming you back like family with open arms on the next.
5 out of 5
by Shelby

Great Find in Mid-Town

Posted Jan 16, 2017 on Hotels
This is a great find in NYC. It's a hotel/co-op, so each room is unique and they feel much more like an apartment than a hotel room. We only have three rooms on our floor, so there's not a lot of traffic. The windows open (fresh air) and the room is very quite by NYC standards. The Deluxe Room was spacious (again, by NYC standards) and included a kitchenette.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Hi there Shelby! Thank you very much for staying with us! We're very delighted you've had such a pleasant experience while you were our guest at The Lombardy. It is true, our rooms and suites are oversized and nothing like the cookie-cutter shoebox hotel rooms New York City is populated with. Our primary goal is make everyone feel home away from home. We thank you again for choosing our hotel for your visit to The Big Apple and we look forward to welcoming you back on the next.
5 out of 5
by carlos

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Hello Carlos and thank you very much for being our guest at The Lombardy. We hope you've had a wonderful time during your visit to New York and we look forward to seeing you again for the next.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York Manhatten

Nice Hotel, Close to transport

Posted Jan 13, 2017
Location: Location was great, easy to get to walk to train, bus.
The hotel was in a great location, close to subway, bus and hop on hop off bus and the area was quite. The free breakfast package was well worth getting as the attached Restaurant was a little pricey if you were to buy from them. The room was very roomy and the bed was great.
Comment from Hotel Management
Jan 16, 2017 by E_Ferrell111 , Hotel Management
Hello Jan and thank you very much for being our guest. We're very delighted you've had such a wonderful experience during your stay at The Lombardy. We hope to see you again in the near future!