Ratings based on 1,725 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Houston

Ok Hotel

Posted Apr 7, 2017
Good location, but rates higher than comparable Hotels. Front desk staff not the friendliest.
3 out of 5
by A verified traveler from Mexico City

Good location

Posted Apr 6, 2017
The hotel is ok, just a bit expensive for what you get. Front desk staff not the friendliest.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Can't beat the convenience.

Posted Mar 23, 2017
Pros: Location, Location, Location Great shower. Good bed.
Cons: Some of the wall coverings, lamps and trim were a little worn, but not terrible. Has a dark feel. Lighting could be a little brighter throughout.
Location: EVERTHING. Close to central park and subway stops. Walking distance to Broadway shows, Times square, Rockefeller Center, Carnegie Hall.
Great location. Helpful concierge. Fast elevators. Very accommodating with early arrival. Painless!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Perfect location, near Central Park, Theater District.
5 out of 5
by A verified traveler

Posted Feb 21, 2017 on Hotels
large room close to theaters
3 out of 5
by Meghan

Lost in the shuffle?

Posted Feb 21, 2017 on Hotels
Honestly, expected a little more after having stayed at the London in West Hollywood so many times for business. Spent the night in NYC to see a couple of shows - a girls weekend with my two daughters. At check-in the person registering us was polite, but it was such a transaction. I could here another guest relations person really engaging their guest and our register was just going through the motions. Also in NYC so you expect someone to be outside to hail a cab on 2 occasions there wasn't anyone there. I'm a good/fun guest and appreciate service and getting to know the staff a little. Otherwise the room was wonderful and very spacious - it was a little worn but very clean
4 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
The stay was overall great. However, we ran into issues with one of the front desk people who was really rude and unwilling to help when we complained about someone smoking in the next room (we were on a non-smoking floor). It was so bad that I woke up in the middle of the night and the woman at the front desk was not really willing to do anything. As we checked out, we saw her again and said something and all she said was "there's nothing we can do if people smoke in their room and they will get charged". This person clearly had been in the industry for awhile so was very surprised that she doesn't understand that the front desk person is the first touch point to deal with customers (we also didn't yell or raise our voices). We later spoke to the manager who was super apologetic, empathetic and is going to speak to the front desk person. We will stay there again, but hopefully the people
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Beautiful hotel on a quiet street near Times Squar

Posted Feb 16, 2017
Couldn't have been better! Beautiful hotel on a quiet street near Times Square
4 out of 5
by Philip

This traveler left a rating score only Posted Feb 8, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2017
Great size room that was very clean and comfortable. I would definitely stay again