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Reviews of The Lowell

5 out of 5
The Lowell
28 East 63rd Street, New York, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 155 out of 182 reviews" "
Rating 8 - Good. 18 out of 182 reviews" "
Rating 6 - Okay. 6 out of 182 reviews" "
Rating 4 - Poor. 2 out of 182 reviews" "
Rating 2 - Terrible. 1 out of 182 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lowell is a delightful small hotel with excellent amenities and a great location. There are comfortable areas for sitting and relaxing, which is an added bonus. The staff is courteous and responsive.
Stayed 4 nights in Mar 2024

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

steve, loves park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, there is absolutely nothing about The Lowell that is objectionable. To put it simply: it is the finest hotel in which I have EVER stayed; here, Europe, Canada or otherwise. Perfect location, wonderful facilities, the adjoining restaurant is top-shelf; I could go on and on… The real reasons to stay here, however, are the staff. Every single worker, from the front desk to the room caretakers seem to enjoy being helpful. In my opinion, this trait is something that cannot be taught. These folks are genuinely nice, and competent. NYC is deservedly renowned for fine hotels, but personally, I would never stay anywhere else. The Lowell is like a second home to me, only better…
Stayed 3 nights in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Valencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for a proposal!
It was amazing from the moment we pulled up until the moment we pulled off. They spoil you. I didn’t want to leave. I came here with my fiancée for a proposal and they helped at every chance they could. The service was the best I’ve ever had in a hotel. The only issue I had was with reserving the room. I was under the impression with the reservation I made that I would have a room with a terrace (after seeing an option for terrace or fireplace), but I was given a room without the terrace or fireplace. Can’t say if it was the issue of the hotel or this website, but it was disappointing either way.
Stayed 2 nights in Dec 2023

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed immensely
Stayed 2 nights in Dec 2023

10/10 Excellent

Mingquan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Nov 2023

10/10 Excellent

Henry G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall among the best European Style Hotels in Manhattan
Stayed 1 night in Oct 2023

10/10 Excellent

Won Tae

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Eryn

Stayed 2 nights in Sep 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were polite and attentive
Stayed 4 nights in Sep 2023

10/10 Excellent

sheldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
The Lowell is the epitome of a fine hotel. It surpasses everywhere else I’ve ever stayed.
Stayed 7 nights in Sep 2023

8/10 Good

William

Stayed 2 nights in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and helpful. I felt like I was staying at someone’s home. It was cozy, comfortable and welcoming. Jesus was the standout. The nicest doorman of any hotel I’ve stayed at. I used to live on the UES and it was nice to walk out the door and feel like you were in a neighborhood and not slammed with tourists and such, but so much is walking distance. Made me fall in love with NYC all over again.
Stayed 4 nights in Jun 2023

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

steve, loves park

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Lowell has it all, but your rating system does not emphasize the most important Ingredient of all: people. I have stayed in many, many fine hotels in the states and in Europe, but never, repeat, NEVER met a finer, more competent, caring, and most certainly, genuinely friendlier staff in any of them. As anyone who has visited Manhattan knows, whatever one wishes can be found there, but it is the staff at the Lowell that made my visit the most unforgettable five days that I have ever experienced.
Stayed 4 nights in May 2023

10/10 Excellent

Mark Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, great location, great service,
I love the Lowell hotel. The people are amazing. The service was excellent. The breakfast was excellent although full disclosure, I only had fresh fruit, but it was very good. I love the chocolates in the lobby. The location is fantasric and the size of my bathroom was fabulous. Housekeeping was fabulous. Everything was great. My only wish is that they get down comforters on their beds. I don’t know why this is so difficult for hotels but I just want a down comforter. It was almost $1000 a night I feel like that warrants a down comforter outside of that absolutely wonderful..
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t be happier.
Stayed 4 nights in Feb 2023

10/10 Excellent

louise

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great service. Lovely rooms.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Staff were incredibly gracious. Beautiful boutique hotel.
Stayed 2 nights in Nov 2022

10/10 Excellent

Mary

Stayed 3 nights in Apr 2022

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service and beautiful hotel in United state
Stayed 4 nights in Mar 2022

10/10 Excellent

Ronne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality hotel experience.
Beautiful all around. Extraordinarily helpful staff.
Stayed 3 nights in Mar 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Very Best
This week was my second stay at this beautiful and elegant hotel, and it was wonderful. Everything was absolute perfection. The entire staff (including Emelie at the front desk) was incredibly gracious and helpful in every way possible. My accommodations were lovely and exactly what you would expect from the #1 hotel in NYC. Be sure to dine at the hotel's restaurant, Majorelle. Jacques is most charming and gracious (as is Guillame) and the food is the very best you will find in NYC. Does all of this come at a price? Yes. But, in my opinion, it is well worth it. My highest praise and highest recommendation for this exceptional hotel.
Stayed 2 nights in Feb 2022

8/10 Good

Adrianna

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Lowell is a beautiful, well kept facility that treats you like royalty. Overall the place is spotless, beautifully decorated and luxurious. The only reason for my less than perfect rating was that we found that one if the towels had make-up on it presumably from the past occupant. When we notified the staff they not only profusely apologized, but changed out all of the linens immediately. We will absolutely stay there again in the future.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Celebration
Very quite, clean, and welcoming. A little disappointed the Club Room was closed for private events 2 nights and the bar was packed so there was no where to sit with a drink before dinner.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The service was outstsnding
Stayed 2 nights in Nov 2021

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must Stay!
This is a wonderful hotel and we will definitely stay here again!
Stayed 4 nights in Sep 2021

10/10 Excellent

Jodi, Wheatfield

Stayed 2 nights in Sep 2021

10/10 Excellent

Teena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was beautiful. Comfortable & quaint. I expected a smaller space for NYC but was pleasantly surprised with the room size. The staff was so courteous & polite.
Stayed 1 night in May 2021
Response from Lowell Hotel Reservations on May 30, 2021
Dear Teena, Thank you so much for your wonderful comments and we are so pleased you enjoyed your stay with us! Our goal is to provide the highest quality of service for our guests and your remarks help us reach this goal. We hope to have the pleasure of welcoming you back for a return visit. Thank you again!

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2021
Response from Lowell Hotel Reservations on May 30, 2021
Thank you very much and we hope to welcome you back to The Lowell in the near future.

10/10 Excellent

Flinnina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Charming, beautiful , lovely best boutique hotel, we love it and always stay there every time in New York. Nice bedding and towels, clean and best service in NYC
Stayed 1 night in Apr 2021
Response from Lowell Hotel Reservations on May 30, 2021
Dear Flinnina, Thank you or sharing your thoughts and wonderful impressions of The Lowell. Our team is so grateful to receive such kind recognition. We hope you will visit us again soon.

10/10 Excellent

VAZ716, Buffalo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in Upper East Side. Perfect location. Wonderful, welcoming oasis.
Stayed 1 night in Jan 2021
Response from The Lowell Management Team on Jan 18, 2021
Thank you so much for your feedback! We are delighted you enjoyed our location and your stay. We hope to see you again soon.

10/10 Excellent

PolinaP, New York l

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay with attentive and very professional staff. Highly recommend to stay there is you are in NYC
Stayed 1 night in Dec 2020
Response from The Lowell Management Team on Jan 18, 2021
We are so glad you enjoyed your stay, and we appreciate your recomendation! We hope to see you again in the future.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, plenty of room, very clean. Staff so kind and attentive to needs of clients
Stayed 2 nights in Nov 2020
Response from The Lowell Management Team on Jan 18, 2021
Thank you for your positive feedback. We hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven in NYC
They treat you like VIPs. Tastefully decorated rooms, magnificent restaurant, and the general atmosphere makes it feel like a pied-a-terre designed all for you.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location Excellent staff Charming We thoroughly enjoyed our stay at the Lowell We will definitely return
Stayed 3 nights in Dec 2019
Response from The Lowell on Dec 21, 2019
Thank you for you kind feedback. Please think of us for your next visit to New York. Wishing a wonderful Holiday Season, Paul Acosta Director of Reservations The Lowell

8/10 Good

Charles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019
Response from The Lowell on Dec 21, 2019
Thank you for you kind feedback. Wishing a wonderful Holiday Season, Paul Acosta Director of Reservations The Lowell

10/10 Excellent

Terry/Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, unique, and beautiful property. Enjoyed our stay. The staff is helpful, courteous and professional.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Ask for a back room
The room we had for this stay was a lower floor on street side, so very noisy through the night. The rooms are lovely, but damage to walls/floors is starting to show. Maybe a little refreshing is due, because the place is enjoyed so well. Staff is always top notch and helpful!
Stayed 1 night in Sep 2019

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019