Daniel, it's regrettable to hear about the issues you faced during your stay. We understand you had an unsatisfying experience with the room conditions and unexpected changes. Our aim is to offer a positive experience for every guest, and it's clear we missed the mark during your visit.We also recognize your comments about our team members' service and the functionality of the lifts. We're already looking into these matters to ensure future quality service to our guests. Your feedback regarding the bed comfort and room size has also been noted. We aim to provide a variety of room dimensions to cater to different guest needs, and it sounds like you weren't entirely satisfied with your allocated room.We deeply regret to hear you would not consider returning. Your feedback is vital to our continuous effort to improve our service and we hope you will reconsider giving us another chance in the future.Brendan MoraesManaging Director

Angel, we truly regret to hear about the challenges you faced during your stay. Please accept our apologies for any discomfort related to the room's condition and the found scent. We also feel sorry that there were difficulties with the room’s amenities and cleanliness. Our team's role is to provide excellent customer service, so it's discouraging to hear about your experience with the front desk manager. We'll definitely take your feedback on board, aiming to improve our customer service for future guests. We hope you'll give us another chance to enhance your experience with us.Brendan MoraesManaging Director

We appreciate you taking the time to share your feedback, Alexander.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Brendan MoraesManaging Director

Victor, we appreciate your feedback. It's unfortunate to hear that your experience with your room and its furnishing didn't meet your expectations. We also apologize for the complications regarding room service and the issue with your bathroom facilities. We take these matters seriously and we'll use your input to improve our service standards. Meanwhile, it's of great importance to us that each guest receives top-quality service from our team members, so we're glad to know they were friendly. Thank you for also acknowledging the cleanliness and comfort of our beds. We hope you'll consider returning, giving us another opportunity to serve you better.Brendan MoraesManaging Director

Madison, it appears that your stay did not match your expectations. While further details would be beneficial, please know that we are committed to improving the overall experience for all guests. We'd be grateful for any additional feedback you can provide.Brendan MoraesManaging Director

Rosamaria, it's disappointing to hear that your priorities were not adequately met during your stay. We aim to ensure our rooms are immaculate and well-equipped; consequently, it is regrettable that this did not match your experience. It is unfortunate to hear about the delay from our team members in responding to your need. We can assure you that caring for our guests' concerns is at the heart of what we do. Please contact us directly for further assistance.Brendan MoraesManaging Director

Amirhosein, it's unfortunate to hear that your experience didn't meet your expectations. We're always aiming to improve our services and we appreciate your feedback. We hope you'll give us the opportunity in the future to provide a more satisfying stay.Brendan MoraesManaging Director

We appreciate the feedback, Ashif.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.Brendan MoraesManaging Director

Mark, we appreciate you acknowledging our team members. We regret to hear about the initial issues you faced and that your second room did not entirely meet your expectations. We strive for continuous improvement, and your comments about aspects of the room decor and the loud A/C will certainly aid in our efforts. We hope to have another opportunity to provide you with a better stay in the future.Brendan MoraesManaging Director

Pedro, it's disheartening to hear about your dissatisfied experience. We strive to maintain our facilities in optimal conditions, so it's regrettable that you encountered issues with the room's condition. We can guarantee that we don't use misleading imagery and we are indeed in the process of making necessary improvements. Your honest feedback is highly valued and will be definitely considered for future renovations. Despite this, we're glad that you appreciated our prime location and the service from our team members. We hope you'll consider staying with us again once renovations are completed.Brendan MoraesManaging Director

We apologize for the troubles you faced during your stay with us. We would appreciate it if you would reach out to the property in order to resolve this matter. Thank you.Brendan MoraesManaging Director

Jody, it's disappointing to hear about your experience concerning the financial aspects of your stay. Uneasiness due to any billing misunderstanding is definitely not the impression we want our guests to have. We assure you that our team is dedicated to a straightforward and honest approach. We strongly encourage you to directly contact us directly with the information from your reservation. We would love to help you get the money that is tied up released back to you as soon as we can.Brendan MoraesManaging Director

We appreciate your feedback, Carl.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.Brendan MoraesManaging Director

Jay, your recent stay doesn't seem to have met your expectations and for that, we apologize. It's disappointing to hear that you were not assigned the room type you initially booked and experienced inconvenience regarding the parking facility. Please be assured we make every effort to fulfill our guests' specific requests. For future stays, we recommend communicating with our team members about any concerns, as they're on-hand to provide assistance. We hope to have another opportunity to provide you with a better experience.Brendan MoraesManaging Director