Ratings based on 5,349 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from northern ireland
Nice hotel, pleasant stay,very centralPosted Oct 2, 2015
I had a great time in NYC, the hotel was nice and staff where friendly, the manhattan is central to many attractions, I would definitely stay there again
by A verified traveler
MoyenPosted Oct 2, 2015
Location: Time square
Bien situé, mais standing très moyen. Les photos sur le site sont très loin de refléter la réalité. Elles ont du être réalisées quand l'hôtel était neuf.
by A verified traveler from MIAMI
UPSET CUSTOMERPosted Oct 1, 2015
Pros: ONLY LOCATION
Cons: CHANGE ALL STAFF INCLUDING MANAGER
Location: VERY GOOD
RUDE STAFF. TREATING CUSTUMER WITH INEQUALITY AND DEFINITELY NOT RECOMMENDABLE
for Everyoneby A verified traveler
Front desk service and general staffPosted Oct 1, 2015
Pros: The location
Cons: The carpets in the 16th floor need to be redone and walls are not clean . need a make over long overdue .
Young lady at the front desk was wonderful and really went out of her way to assist with a late check out and to assist me with scanning an urgent document . Service from the staff was generally good .
for Everyoneby A verified traveler from New york
ligger väldigt bra nära till det mestaPosted Oct 1, 2015
Cons: behöver renoveras, den X-tra avgiften på drygt 21 dollar per natt , man skulle kunna välja om man vill utnyttja motionsutrymme och den fasta telefonen
bra med närhet till det mesta , buss alldeles utan för,
for Everyoneby A verified traveler
Posted Sep 30, 2015
not bad although the staff weren't super friendly
for Everyoneby A verified traveler from dundee, scotland
Fantastic location and staffPosted Sep 30, 2015
Hotel is in close distance to times square. Rooms are spacious and fresh feeling. Staff are all so helpful. Would definitely return.
for Everyoneby A verified traveler from Amsterdam
Goed hotel, lekker dichtbij timesquare.Posted Sep 29, 2015
Het hotel licht 5 min. Van timesquare af en de metro nog geen 2 min. Om de hoek heb je stardust diner waar je leker kan ontbijten en aan de overkant t.g.i.friday. Iedereen is heel vriendelijk en behulpzaam.
by A verified traveler from Vancouver, BC
Great location but sub standard cleanliness.Posted Sep 28, 2015
Pros: Adam the bellhop remembered our names when we came into the lobby and told us our luggage had finally arrived, we appreciated his good service to us.
Cons: Clean the room thoroughly and update the bathtub. Front desk shouldn't lie about giving larger rooms, we didn't get the king bed we booked either.
Location: Great location. Everything is nearby.
There were many dirty marks on the light switches, walls and doors that could easily be wiped off with a wet wipe, as I did as soon as we checked in. The bathtub was grody with dark marks around the drain that could not be wiped clean. The grout was in poor shape too.
Comment from Hotel Management
Sep 30, 2015 by Brendan Moraes, Hotel Management
Dear Ruthi, Thank you for positing a review. We apologize for our inability to meet your expectations and hope you give us another opportunity to better serve you when in New York. Yours in Hospitality, Brendan Moraes-General Manager
for Everyoneby A verified traveler from darlington UK
good pleasant staff close to times squarePosted Sep 28, 2015
Pros: good location
Cons: drop the service charge
Location: good location easy to get to subway stations.plenty of shops & bars nearby.times square 5min walk
only thing wrong about hotel was having to pay 130 dollars at the end of our 6 night stay for hotel services e.g.internet & water from machine.