Comment from Hotel Management
Oct 22, 2016 by Customer Service, Hotel Management
We appreciate you taking the time to leave us some feedback, Andrea. We are disappointed to hear that you were not fully satisfied with your stay at The Manhattan.
While we are glad you loved our convenient location and hope you were able to do some sightseeing, it is upsetting to see you were not satisfied with the room. We will certainly bring your concerns to our management team so we may improve for the future. If there's anything we can do in the meantime to accommodate a future stay, please let us know.
We'd love another opportunity to prove to you just how amazing we are; we'd look forward to that, Andrea.
Yours in Hospitality,
Brendan Moraes- General Manager