walked into the room and it looked like a Motel when I paid resort prices. Door had literal dirty hand prints all over it, carpet was disgusting and wallpaper was literally falling off the wall. Bring a pair of water shoes to wear in the bathroom because they are gross. If you expect maid service make sure you are out of room from the hours of 10 am to 10 pm because both nights we were their our rooms still weren't done around 8 PM when we got back exhausted ready to nap from the City.
Comment from Hotel Management
Feb 27, 2017 by Customer Service, Hotel Management
Dear Guest, we appreciate your feedback.
We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. Your happiness and satisfaction are very important to us and we'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of.
Yours in Hospitality,
Brendan Moraes - General Manager