Ratings based on 2,311 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Aachen, Germany

Stylisches Hotel mitten in Manhattan

Posted Aug 28, 2015
Dieses schöne Hotel liegt wirklich mittendrin. Von der Dachterrasse im 10. Stock kann man das Empire State Building sehen! Dieser Ausblick war einfach wunderbar, wann immer wir eine Pause im Hotel gemacht haben. Sehr modern eingerichtet. Uns hat es wahnsinnig gut gefallen. Wir werden dieses Hotel in jedem Fall weiterempfehlen!
2 out of 5
by A verified traveler from australia

Bad experience

Posted Aug 24, 2015
Pros: Much better options elsewhere
Cons: Upgrade of air conditioners
Location: We didn't do anything nearby as we checked in late and left early
We stayed one night but cancelled our 8 nights stay once we had stayed. We tried to contact Expedia to cancel but were travelling and couldn't get coverage. Still gave the hotel 30 hours notice once able to make phone call. They said to contact Expedia which we tried to do, they were busy so we left message and when they rang back 1 hour later we were cut off trying to tell them about our experience. When we went back to pick up luggage they charged us for an extra nights stay each even tho the receptionist said she had managed to on sell two of our rooms. The room itself was noisy and very small. Air con rattled and rolled all night, carpet sticky.
2 out of 5
by A verified traveler

Falta de compromisso !

Posted Aug 21, 2015
Reservado , solicitado para 3 pessoas, em um andar alto. Banheiro oewueno e box entupido Troca quarto pequeno .
2 out of 5
by A verified traveler from La Habra Hts, CA

Good location, rooms too small.

Posted Aug 18, 2015
Pros: Location
Cons: Get central air conditioning and do something about the noise. Bathrooms were small too.
The location was great because it was close to our sons apartment and school but our room was too small. The pictures were deceiving. The outside noise sounded like our window was open and also the no central air conditioning. There was a cooling unit which worked great but very noisy while it was on. The friendly staff were great and the upstairs lounge was good for us for coffee access in the morning. Did not need to go to Starbucks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Magnificent Marcel

Posted Aug 17, 2015
Great hotel at a very reasonable price(thanks Expedia). Knowledgeable staff (Arvin you rock) about the closest stores (liquor and grocery just around the corner) to pick up goodies for a late afternoon snack,for a quick get together with friends on the Hotel's roof -10 stories up - inside and outside seating - unobstructed views-ice and glasses provided. Most important clean room and very comfortable bed. Black out curtain great for keeping the morning sun out however a privacy curtain would have been nice as lighting in the room was marginal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 14, 2015
Pros: good location, nice amenities
Cons: offer a free breakfast, or at least, free coffee in the morning
Everything was great...almost. Room was a little small, but for one night, perfect.
3 out of 5
Recommended
for Everyone
by A verified traveler from denver

cute hotel

Posted Aug 8, 2015
Pros: staff and room
Cons: elevators are slow. add a gym :)
room size was nice (i was upgraded :) ) staff was kind and helpful. i heard others complaining about noise on certain sides of the hotel- i was on the 7th (of 12) floors facing 24th street and it didn't bother me. unfortunately i wasn't in love with the area. not that there is anything wrong with it, but i would prefer to be closer to chelsea or murray hill. and the hotel does not have a gym. they do have an agreement with a NY sports club a couple blocks away and the $10 fee was comped (YAAY!) Not that anything was wrong with the hotel, but i probably wouldn't stay here again only because i like to try different hotels each time i come to nyc.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel with good location.

Posted Aug 6, 2015
Third stay here while visiting our daughter who lives 6 blocks away. Always a wonderful staff. Clean rooms and a great rooftop terrace with great views!! Only negatives: rooftop terrace closes at 10:30 pm and we only received two washcloths daily for 3 guests. Had to ask daily for another washcloth.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a great location.

Posted Jul 20, 2015
Had a wonderful stay at The Marcel at Gramercy! The hotel was in a great location, close to public transit, and in a safe area. The hotel staff was very friendly and attentive the entire stay. I absolutely plan on staying here again next time I am in the city!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel -CLEAN

Posted Jul 17, 2015
Nice area. Not too busy/noisy. Clean & comfortable.