Poor service, friendly staff but so disappointing!
Posted Aug 24, 2016
The Mark is more like a 4 star hotel. The best thing about it is it's location on Madison Ave. You definitely do not get what you pay for. I called ahead to request early check in by 1:30pm instead of their usual 3:00pm, and our room was not ready until 4:30pm...unprofessional! We had to wait for hours so we had lunch at their Mark restaurant. It was supposed to be great given that it's by Jean Georges, but that was a huge disappointment, very average nothing special at all. The room I got was also disappointing for $650 no breakfast per night. They told me they had given me an upgrade but our room had a blocked view. All views are appearantly not nice. After being in the room another half hour, our bags were not yet sent up. I emailed ahead to request a hair appointment at their Frederic Fekkai salon in the hotel, they gave me an appointment pending on sending them my room number which I said I will send as soon as I check in. Once I checked in, I asked the concierge to notify them of my room number and he told me it was done. The next morning before my meeting I went to do my hair and they told me that I don't have an appointment, that I never sent them my room number! They were now full, I was stranded! Who didn't do their job also why didn't the salon simply call down to get my room number...unprofessional! They ended up sending me a couple of blocks away to another salon, where I ended up paying a rediculous $360 and was 20 min late to my meeting! Mgr. compt our lunch.