Ratings based on 310 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Poor service, friendly staff but so disappointing!

Posted Aug 24, 2016
The Mark is more like a 4 star hotel. The best thing about it is it's location on Madison Ave. You definitely do not get what you pay for. I called ahead to request early check in by 1:30pm instead of their usual 3:00pm, and our room was not ready until 4:30pm...unprofessional! We had to wait for hours so we had lunch at their Mark restaurant. It was supposed to be great given that it's by Jean Georges, but that was a huge disappointment, very average nothing special at all. The room I got was also disappointing for $650 no breakfast per night. They told me they had given me an upgrade but our room had a blocked view. All views are appearantly not nice. After being in the room another half hour, our bags were not yet sent up. I emailed ahead to request a hair appointment at their Frederic Fekkai salon in the hotel, they gave me an appointment pending on sending them my room number which I said I will send as soon as I check in. Once I checked in, I asked the concierge to notify them of my room number and he told me it was done. The next morning before my meeting I went to do my hair and they told me that I don't have an appointment, that I never sent them my room number! They were now full, I was stranded! Who didn't do their job also why didn't the salon simply call down to get my room number...unprofessional! They ended up sending me a couple of blocks away to another salon, where I ended up paying a rediculous $360 and was 20 min late to my meeting! Mgr. compt our lunch.
5 out of 5
by A verified traveler

Posted Jul 12, 2016
Beautiful hotel, very well located, friendly staff and comfortable bedroom.
5 out of 5
by Maria

Posted May 26, 2016 on Hotels
The Mark is just my favorite in NYC.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 15, 2016 on Hotels
5 out of 5
by Richard from Haslemere

Marvelous Mark

Posted Mar 25, 2016 on Hotels
Great Hotel, shops along Madison between here and 55th are a great stretch of designers
5 out of 5
by A verified traveler from Bethany, OK

First time in NYC

Posted Mar 20, 2016
The staff was very helpful and friendly. They answered all our questions and helped us plan activities. Don't take the shuttle service through Expedia because they don't drop off passed 63rd.
5 out of 5
by Ken

This traveler left a rating score only Posted Mar 15, 2016 on Hotels
5 out of 5
by Greg

This traveler left a rating score only Posted Mar 11, 2016 on Hotels
4 out of 5
by A verified traveler from new york

Bel hotel

Posted Feb 23, 2016
Hotel très bien situé sur Madison. Chambres Propres mais bruyantes. Privilégiés les chambres Côté cour. Salle de bain au top. Accueil chaleureux et efficace. Seul bémol le petit dej. Très très très cher pour des quantités minimes. Le Resto est bon
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 12, 2016 on Hotels