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Reviews of The Mark

5 out of 5
The Mark
25 E 77th Street, New York, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 516 out of 621 reviews" "
Rating 8 - Good. 74 out of 621 reviews" "
Rating 6 - Okay. 19 out of 621 reviews" "
Rating 4 - Poor. 10 out of 621 reviews" "
Rating 2 - Terrible. 2 out of 621 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

HEATHER

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Renee on Apr 22, 2024
Hi Heather thank you for the 5 out of 5 review. We hope to welcome you back again soon! The Mark Hotel

10/10 Excellent

steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Thought Jean George was not on the same level as the hotel. Have dined at his restaurants for years. This was not very good. Would definitly return to the Mark but would look elsewhere for dining.
Stayed 1 night in Mar 2024
Response from Renee on Mar 27, 2024
We are thrilled you enjoyed your stay with us! I am sorry to hear about your disappointment with the restaurant. I will make sure to relay the feedback to our team. We do hope you will visit us again soon and join us in the restaurant again to allow us a chance to show you the standards by which we are known for.Warm Regards

6/10 Okay

Stephanie

Business traveler
Disliked: Staff & service, property conditions & facilities
Nice location. Rooms noisy - street noise. Bellman unfriendly. Housekeeping staff very good. Room service very good. Concierge very good. Rooms tired - need care. Drain didn't work in tub, TV crooked, bathroom in need of repair/updating. So so experience. Disappointed from the reviews I have heard. Doesn't compare to the Carlyle around the corner.
Stayed 2 nights in Mar 2024
Response from Renee on Apr 22, 2024
Dear Stephanie, I am so sorry you did not have a seamless stay with us. Your feedback matters and I have shared this with our team. We hope we are able to welcome you back again in the future to show you the standards by which we are known for. The Mark Hotel

10/10 Excellent

katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mark is our beautiful home away from him.
We LOVE this hotel. The attention to detail. The intimacy. The consistent quality and the general leadership of the GM is unparalleled. The helpful, friendly concierge (singling out Susanna and Narciso and the the front bellpeole. Our beautiful home away from him.
Stayed 3 nights in Jan 2024

10/10 Excellent

fatih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doormen crew are amazing.
Stayed 9 nights in Dec 2023

6/10 Okay

Charles

Stayed 3 nights in Dec 2023

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood, location were perfect. Restaurants and ambience lively yet warm and inviting. One truly feels like a New Yorker staying at the Mark hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Audra

Stayed 1 night in Sep 2023

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and the staff are exceptional.
Stayed 1 night in Jul 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

6/10 Okay

Amani

Traveled with family
Disliked: Property conditions & facilities
Outdated.. Overpriced, and Lost its charm ! unmaintained, zero sound isolation between rooms, slamming doors and all noises can be heard .. room carpets are dirty and need to be changed, no coffee machine or kettle in rooms, AC and light and TV system is old (unlike other hotels where it’s smart keys and touch screens). No Spa, Gym is tiny… I don’t know what am I paying for ? Dead celebrities that used to stay here in the 50’s ?! The back outdoor patio space at Jean George restaurant is filthy and has small bugs, the orange sitting cushions are very dirty, the red umbrellas are full of wires and dirt.. All staff at Jean George restaurant need training .. I asked for a late check out but they refused saying hotel is in full capacity, while there are still rooms when I checked online ! I have to say that doormen/bellmen are nice and professional .. that’s it . Definitely, some Europe, and Dubai hotels are way much better, and have higher standards, while paying the same amounts or less ! Thank you, Amani AlRashed

10/10 Excellent

lisa, Afton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Margaret

Disappointing‼️‼️‼️
The room was not ready in time … I had an important event to attend that evening and had no place to change and get ready‼️ This made me very late to business event which I was hosting …. Very bad afternoon This is very unusual title The Mark and very upsetting and disappointing .
Stayed 3 nights in Dec 2022

10/10 Excellent

Mark

Stayed 4 nights in Nov 2022

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Margaret.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Margaret.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Norma

Stayed 1 night in Aug 2022

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly helpful staff. Beautiful hotel. Food was fabulous also Rooms relaxing and cozy
Stayed 2 nights in Jul 2022

10/10 Excellent

Frederick, Bedford

Stayed 2 nights in Jul 2022

4/10 Poor

PAUL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent. Check in was Paid. Said the reservation was Canceled. Had under wrong name. Had a welcome letter addressed to wrong customer. He don’t expect that when paying $1,000 night All others were good
Stayed 1 night in Jul 2022

10/10 Excellent

Margaret.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Bonnie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This used to be a quiet elite hotel. It is now criwded and noisy and under-staffed. Very disappointing!
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!! Definitely be back soon.
Stayed 3 nights in Apr 2022

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2022

10/10 Excellent

Doris, Fresh Meadows

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Warren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee machine in room??
Stayed 2 nights in Oct 2021

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😊😊great as always‼️‼️
Stayed 2 nights in Oct 2021

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great as always… especially the people working in hotel… makes everyday Special… thank you😊😊😊
Stayed 3 nights in Oct 2021

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Kevin, Boulder

Stayed 1 night in Sep 2021

10/10 Excellent

Kevin, Boulder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property all the way around
Stayed 2 nights in Aug 2021

10/10 Excellent

Anna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Our favorite hotel! The best concierge staff and service. So professional, kind, and thoughtful! The head concierge Samuel will do impossible to get you the reservations at the places that would be impossible to get in otherwise. Best place for the family ))
Stayed 1 night in Aug 2021

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Anne M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are regular Mark customers for mire than 15 years. It was wonderful to get back to The Mark hotel and to NYC fir a long weekend and experience the NYC vibe getting back to big apple. Mark was great, outstanding staff, great food and wonderful location. Memorable weekend !!!!
Stayed 3 nights in Apr 2021

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Stayed at the hotel for a month. Overall had a very nice experience. The staff was very helpful. The food was great. I also stayed during covid in Dec. when NYC was very quiet. I felt very safe in this boutique hotel. They are very aware of the guests. They have a fabulous hair salon and nail technician also. Definitely will continue to stay with them while in NYC.
Stayed 1 night in Feb 2021

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing staycation
Thoroughly enjoyed our 2 night stay at The Mark. Location was great. Staff very helpful and accommodating. Rooms were very clean. Would love to come back!
Stayed 1 night in Feb 2021

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Reservations Team on Oct 23, 2020
Thank you very much for the 10 out of 10! We hope to welcome you back to The Mark soon!

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020
Response from Reservations Team on Oct 23, 2020
Thank you very much for the 5 out of 5 review! We hope to welcome you back to The Mark soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in NYC
Wonderful!
Stayed 1 night in Aug 2020