Not as Charming As it Used to Be
Posted Dec 22, 2016
This used to be my favourite hotel in New York and my only choice when I went there. I have been to this hotel over three times and before they used to provide great service and customer happiness. Nevertheless on my last visit, I was not happy of the staffs general attitude. It seemed as if though they started to not care as much about their clients anymore. For example, my fionces pyjamas went missing strangely and they just said it could have got mixed with sheets in the laundry, I got no response and no apology was even said. I hope they improve their service again as this is a great hotel with a great design and a great location.