Lobby

Reviews of The Michelangelo Hotel

4 out of 5
The Michelangelo Hotel
152 W 51st St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1005 reviews" "
Rating 8 - Good. 224 out of 1005 reviews" "
Rating 6 - Okay. 59 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nielah on Mar 26, 2024
Thank you for your feedback we look forward to your next stay.

8/10 Good

Jeneta, Lafayette Hill

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Nielah on Mar 26, 2024
Thank you for your feedback we look forward to your next stay.

10/10 Excellent

Kristin

Traveled with partner
The Michelangelo is an absolute gem, perfectly located, nicely decorated, and with some striking antiques in the lobby. The staff is friendly and attentive, and does their best to make you feel at home. We’ve stayed several times and it’s comforting to be recognized when we return. The bar is excellent, and the only discordant note is having to pay a hefty fee, with tip, for morning coffee.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Kristin, it's a delight to learn that you think of Michelangelo Hotel New York as an absolute gem. We're pleased that you appreciate our unique décor and prime location. It's also wonderful to hear our team members' friendliness and attentiveness are making your stays even more comfortable. The fact that you continue to return is the highest compliment we could receive. We acknowledge your feedback regarding the morning coffee and will consider it for bettering our guest experience. We eagerly anticipate your next visit.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, great room and super clean
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Elizabeth, we appreciate your fantastic feedback about Michelangelo Hotel New York. Your compliments regarding our dedicated team members, exceptional room, and impeccable cleanliness absolutely made our day. It was a great joy to host you, and we're looking forward to welcoming you back soon!

10/10 Excellent

joanna, boston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently excellent and the staff is most professional and accommodating. Simply top notch!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Joanna, it's wonderful to hear that your experience at the Michelangelo Hotel New York was consistently excellent. We are thrilled to know you found our team members professional and accommodating. We appreciate your top-notch review and are looking forward to welcoming you back.

10/10 Excellent

Mai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet right in front, really clean and beautiful rooms. felt like something out of the Great Gatsby scene where they are partying in the hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Mai, we're thrilled to read that you enjoyed your stay at the Michelangelo Hotel New York, especially appreciating our front valet service and immaculate, beautifully-presented rooms. Your comparison of our ambiance to a scene from the Great Gatsby is delightful. We can't wait to welcome you back for another grand experience in the future!

6/10 Okay

Gisselly, Albuquerque

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
They need to clean the carpets
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Gisselly, thank you for your comments. We appreciate your suggestion surrounding the cleanliness of specific areas as it helps us improve. Please be assured that our team members are dedicated to maintaining a clean and comfortable environment. We do hope to welcome you back sometime in the future.

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very elegant hotel. quite soundproof from outside traffic and hallway noise. Bar ok and limited. has some room service (did not use) .
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Robert, it's brilliant to hear you appreciated the sophistication and tranquility of Michelangelo Hotel New York. We're glad that even with the bustling city life, you found solace within our confines. We appreciate your feedback about the bar and room service and will consider your comments for future enhancements. We hope to accommodate you again in the not too distant future.

8/10 Good

Helena

Traveled with family
Liked: Cleanliness, staff & service
Great location. Large rooms. Could do with some modernisation eg shower fixtures
Stayed 3 nights in Mar 2024
Response from Nielah on Mar 12, 2024
Thank you for your feedback! We'll take your suggestion about updating the shower fixtures into consideration for future improvements. We're glad you enjoyed our location and spacious rooms.

10/10 Excellent

Clifford, Pacifica

Liked: Cleanliness, staff & service, property conditions & facilities
Great as usual
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Clifford, it's wonderful to hear that your time at Michelangelo Hotel New York lived up to your expectations. We appreciate your continued loyalty and we look forward to your next stay with us. Thank you for sharing your experiences in this Expedia review.

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to restaurants and shows. Staff, especially doormen extremely helpful and friendly. The only negative would be no in room coffee and the cost of a cup in the lounge of $8.00 as well as a can of soda for $9.00 is excessive given cost of room.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Charles, thank you for your valuable feedback. It's wonderful to know you found the Michelangelo Hotel New York's location convenient and our doormen particularly helpful. We also understand your point regarding in-room brewing amenities and lounge pricing. Rest assured, we constantly evaluate guest feedback to enhance our service offerings. We’re looking forward to welcoming you back during your next visit to New York.

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very Nice Staff. Didn’t like huge advertising screens on building next to our room. Couldn't shut curtains because they blocked the heater. Some of the outlets weren't working.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Pamela, it's great to hear that the team at Michelangelo Hotel New York left such a positive impression on you. We understand your concerns regarding the exterior screens and the room's configuration. Our maintenance team will be alerted to look into the situation with the outlets. We hope your experience didn't overshadow your overall stay and we're looking forward to welcoming you back.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby, doorman and suite very nice great location
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Karen, we're thrilled that you found the Michelangelo Hotel New York's location to be excellent and our lobby, suite and doorman services highly appealing. Your satisfaction is our priority, and we're heartened that your expectations were met. We eagerly await your next visit!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Thank you for the fantastic rating, Heather!It's outstanding you had such a wonderful experience at Michelangelo Hotel New York. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Gregory, Pacific Palisades

Location. Room size.
Stayed 1 night in Dec 2023
Response from Customer Service on Mar 1, 2024
Gregory, it is wonderful to hear that you've appreciated the choice locale and spaciousness of the rooms at Michelangelo Hotel New York. We hope to be your host again in the future to create more unforgettable experiences.

6/10 Okay

Margo, West Chester

Traveled with partner
Liked: Staff & service
The staff at the Michaelangelo was very nice and helpful. However, the hotel is showing signs of age. The decor was outdated and the bathroom needed to be updated/renovated. On the positive, the room was large for NYC and the location was walkable to the theatre district and Central Park.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Margo, it's delightful to hear that you appreciated our congenial team members at Michelangelo Hotel New York and found our prime location ideal for your activities around the city. It's also pleasing to know that our spacious room met your expectations. In the same breath, we've noted your observations about the aesthetics and maintenance. While the hotel has a timeless character, your feedback helps us understand where improvements can be made. Thank you for your valuable review. We hope to welcome you back.

10/10 Excellent

Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were attentive and accommodating. The location was very convenient for our purposes. The room was comfortable and spacious.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 28, 2024
Gilbert, thank you for your lovely feedback about the Michelangelo Hotel New York. We're delighted to hear our team members' attentive service and the hotel's convenient location contributed to a pleasant stay. It's also wonderful that you found the rooms both spacious and comfortable. We're eagerly anticipating your next visit.

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet but right in the middle of everything
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Nick, we're thrilled to hear you enjoyed the serene yet central location of Michelangelo Hotel New York. We strive to provide our guests with the best of both worlds - tranquility along with the vibrancy of the city. We hope to see you again soon for another wonderful experience.

10/10 Excellent

Colleen, Prairie Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely experience at The Michelangelo. Housekeeping was wonderful! Lounge staff was excellent! Chamber, Luna & Carmen! Nice gym! Well located!
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Colleen, it's fantastic to hear you had a lovely experience at Michelangelo Hotel New York. We're thrilled you found our housekeeping top-notch and our lounge team members, including Chamber, Luna, and Carmen, excellent. Your kind words about our well-equipped gym and great location are appreciated. We look forward to hosting you again on your next visit.

10/10 Excellent

Thomas

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thomas, it's wonderful to see your perfect rating of Michelangelo Hotel New York. We're thrilled to know that your stay was a great one, and we hope to see you back soon. Thank you for choosing us.

10/10 Excellent

Sally

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and the mid town conveniences. Everything, shopping, restaurants and theatres were all within walking distance. The hotel staff was friendly and helpful. We were able to get into our rooms earlier than expected and even upgraded to a nicer room.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Sally, thank you for sharing your wonderful experience at Michelangelo Hotel New York. We're delighted to hear about your convenience due to our prime location and appreciated our team members' helpfulness and friendliness. It's great that you enjoyed the early access and the room upgrade. Looking forward to welcoming you back on your next trip to the city!

8/10 Good

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Thank you for the 4-star rating, Carmela!We are delighted to see that you had a wonderful time at Michelangelo Hotel New York. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Kazuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location for concert and musical
Stayed 2 nights in Feb 2024
Response from Adedayo on Feb 23, 2024
Kazuya! Thank you for your feedback!! We look forward to seeing you again.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was efficient. staff friendly. room is clean and comfortable
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Kristina, thank you for sharing your exceptional experience at Michelangelo Hotel New York. It's delightful to hear you found our check-in process prompt and efficient. Moreover, we're glad our friendly team members and the cleanliness and comfort of your room enhanced your stay. Your satisfaction is our highest reward! We look forward to welcoming you back for your next visit to New York.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving, the staff went out of their way to make us feel welcome. The room was clean, comfortable and quiet. Never have to wait for the elevator, they always seem to be on the floor you are on. Easy walk to Times Square and 5th Ave. Highly recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Peter, it's splendid to know you felt warmly welcomed at Michelangelo Hotel New York. Our team is thrilled that the cleanliness and comfort of your room, as well as our centrally convenient location, added ease to your stay. Thank you for highly recommending us, and we're looking forward to welcoming you back on your next visit to New York.

10/10 Excellent

Jeff

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Jeff, we're thrilled to hear you've had an exceptional time at Michelangelo Hotel New York! Thank you for giving us a perfect rating. We truly appreciate your support and we're looking forward to welcoming you back again.

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Higher end hotel but no complimentary continental breakfast is a drawback.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Jeff, we're pleased to hear that you found the Michelangelo Hotel New York to be upscale. Though we currently do not offer complimentary continental breakfast, we pride ourselves on our diverse range of dining options. We hope these enrich your future stays with us and we look forward to welcoming you back.

10/10 Excellent

Tony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as it was walking distance to Broadway Shows, Times Square, and Dining. The service and the people at the hotel were great and made you feel special. I will be going back there when in NY city. It would have been nice to have a small coffee maker in the room.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Tony, it brings the Michelangelo Hotel New York immense joy to read your spectacular review. We're thrilled that our prime location and our hospitable team members contributed to your positive experience. We're eagerly anticipating your return to our establishment on your next visit to New York! Your suggestion about a coffee maker in the rooms will be shared with our management team for consideration. Thank you.

10/10 Excellent

Jane

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Thanks for the outstanding rating, Jane!We're delighted your time at Michelangelo Hotel New York was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Pat

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Pat, it's wonderful to hear that our team members at the Michelangelo Hotel New York made such a positive impact on your stay! We aim to provide the highest level of service and it’s rewarding to know we succeeded in your case. We hope to welcome you back in the future.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly a solid place. People mostly excellent. Front desk was pleased to tell us what a nice room "he" was going to put us in. Did he mean the one we picked out ourselves and paid in advance for? He was also pleased to inform us of a $10 beverage credit, and further it was actually per person, and invited to use it at the lounge where they were going to play superbowl. one coffee and one bottle of beer ate up the $20. Ok, fine, midtown, whatever. Then we discover no coffee machine upstairs for the AM. Two evening front desk staff say they can happily send one up. We say nah no trouble we'll grab one downstairs in the am. They said actually each coffee is $6 but your beverage credit will reset overnight so no worries. In the am I get charged two breakfasts instead of two coffees, the next $20 credit is burned. I go to check out and the front desk guy who checked us in insists he never said $10 per person per room, and that it didn't reset for us because just one night. I told him $40 for three coffees and a bottle of beer wan't cool when all we wanted was a cup of coffee in the am. He got defensive (I can see that, ok) but he was not going to do anything until I restated it loudly for the line of customers behind me to hear. He finally resolved it, but it left a sour taste in my mouth. I would have spent the same $30 for room service coffee. Not sure why they are nickel and diming these days, they didn't always.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Timothy, we appreciate your candid review following your stay at Michelangelo Hotel New York. We're glad you commended our team members as being excellent, your comments will surely buoy their spirits.It is clear there were some misunderstandings regarding the beverage credit offered which led to unfortunate inconveniences. We pride ourselves on clear and correct information shared with our guests, so it's disappointing to hear this did not entirely match your experience.We are, however, glad to hear that any miscommunications were eventually rectified by our front desk colleague. We do want to assure you that our guests' satisfaction is at the top of our priorities. We're taking your valuable feedback seriously, as we continually strive to improve our guests' experiences.We hope to welcoming you back soon, and provide you with an even better experience.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. This place is a hidden jewel.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Steven, the Michelangelo Hotel New York team takes great pride in providing exceptional service and it's wonderful to hear we lived up to your expectations. Being described as a 'hidden jewel' truly warms our hearts. We look forward to your next visit.

10/10 Excellent

Fernanda

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Fernanda, it's wonderful to hear that your experience at Michelangelo Hotel New York was a pleasant one. We're thrilled that we met your expectations and hope to have the opportunity to host you again in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, feel safe. Great food and room service. Just what I wanted and needed for a one night stay in the Big City. Will be back!!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Laura, it's delightful to hear that your experience at Michelangelo Hotel New York was up to your expectations. We're glad to know that the accommodation comfort, our dining options, and room service made your one-night city visit fulfilling. Your intention to return is the greatest compliment we can receive. Looking forward to welcoming you back in the future!

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and I enjoyed the time but what I didn’t like was the hidden fees that they don’t tell you when you check out.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Jennifer, it's good to see that you found tranquility at Michelangelo Hotel New York and enjoyed your stay. We're genuinely sorry for the confusion over any unexpected charges you may have encountered, and please know that our team is dedicated to providing clear, upfront information about all costs associated. We appreciate your feedback and will use it to ensure a more transparent communication process. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 Excellent

Carlos, Saint Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful big rooms, nicely kept at s great price. Friendly housekeepers. Walk anywhere. Will come back.
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 6, 2024
Carlos, thank you for taking the time to express your satisfaction with your stay at Michelangelo Hotel New York. We're pleased to hear that the spaciousness of our rooms appealed to you. Our helpful team members and convenient location are indeed some of the attributes we're proud of. We eagerly anticipate your return visit.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy every moment here as well as my son. It was exactly what we needed and we will be back again. Thank you, Michelangelo Hotel.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Jennifer, it's wonderful to hear how much you and your son appreciated your time at the Michelangelo Hotel New York. We are thrilled that we could meet your needs on this trip and eagerly anticipate your return. Thank you for choosing us!

10/10 Excellent

Kolja, Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location; lots of Charme; great staff, big room
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Kolja, it's a delight to hear that you appreciated the favorable location and charm of Michelangelo Hotel New York. Knowing that our team members greatly contributed to your experience and that you found the spaciousness of our rooms enjoyable warms our hearts! There's nothing we desire more than creating a pleasant stay for our guests. We hope to see you enjoying the charm of our location soon.

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Lina, it's fantastic to read that you had an excellent experience at Michelangelo Hotel New York. Your positive rating speaks volumes and we can't thank you enough for choosing us. We hope to see you again for another perfect stay.

10/10 Excellent

Jeremy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and super helpful whenever we needed anything. Being in downtown Manhattan for the price wasn’t bad at all.
Stayed 2 nights in Jan 2024
Response from Nielah on Jan 30, 2024
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience during your stay, and it warms our hearts to know that our staff's service made a difference for you. We're glad you found our downtown Manhattan location to be of good value. Our team works hard to provide a comfortable and accommodating environment for our guests, and your appreciation is truly motivating.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Not only was the hotel very lovely with old world charm of Europe but it was perfectly located for everything
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Suzanne, thank you for sharing your delightful experience at Michelangelo Hotel New York. We're thrilled to know you appreciated our unique decor reminiscent of Europe's grandeur and found our central location advantageous. We look forward to welcoming you back for another indeed convenient and enchanting stay.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
The aesthetics there are lovely. Our floor was very quiet, and it felt like a very safe place to stay. The staff were very friendly and accommodating. We dined in the restaurant a couple of times, and found the food to be quite good. We would definitely stay there again
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Diane, thank you for taking the time to share your wonderful experience at the Michelangelo Hotel New York. We take pride in the inviting ambience that we provide for our guests, and it's heartening to learn that you found the location peaceful and secure. We also appreciate your compliment towards our amicable and helpful team members, as well as your admiration for our culinary offerings. We're thrilled to hear that you would consider joining us again and we genuinely look forward to having the opportunity to serve you.

8/10 Good

Virginia, Pensacola

Stayed 4 nights in Jan 2024
Response from Luis on Jan 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Fernando, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and spacious rooms
Stayed 8 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Fernando, it's fantastic to hear that you enjoyed the ample rooms at the Michelangelo Hotel New York. We aim to provide comfortable and spacious accommodations for our guests. We hope to welcome you back soon for another delightful stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for sharing your perfect rating with us, John!It's wonderful to see how much you appreciated your time at Michelangelo Hotel New York! We want everyone to feel right at home at Michelangelo Hotel New York. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
We splurged on a suite, which ended up being fabulous, better than we imagined. A hotel with class, very clean and well managed.
Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
William, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Michelangelo Hotel New York!

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 20, 2024
Isabelle, it's wonderful to see that your stay at the Michelangelo Hotel New York met your expectations. We appreciate your high rating and hope you will consider us for your future visits to New York. Thank you!

8/10 Good

Charles, Troy

Traveled with group
Liked: Cleanliness, property conditions & facilities
The hotel is in a great location for seeing a show. The room was large and clean and the bell hops super helpful with bags and hauling cabs. Downers: 1. No coffee in the room?!? That’s crazy. We had to go downstairs and pay $6.00 a cup with free refills. That’s below a standard we’re accustomed to. 2. We had confusion with check in due to having two rooms arranged by one person but for two couples. It got resolved but Walther at the front desk was less than hospitable during the process. He really turned all four of us all.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Charles, it's great to hear that the location of Michelangelo Hotel New York suited your plans perfectly and you found the spaciousness and cleanliness of the room to your liking. We're also pleased our bellman provided exemplary assistance.Regarding your concerns, we're sorry for any confusion during your check-in experience and will address this with our reception team. We understand your preference for in-room coffee and will take your feedback into account.We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Livia

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Thank you for the 5 out of 5 rating, Livia!We're thrilled to see how much you enjoyed staying at Michelangelo Hotel New York. We look forward to hosting you again in the near future! Thank you again for sharing.