Mostly a solid place. People mostly excellent.
Front desk was pleased to tell us what a nice room "he" was going to put us in. Did he mean the one we picked out ourselves and paid in advance for?
He was also pleased to inform us of a $10 beverage credit, and further it was actually per person, and invited to use it at the lounge where they were going to play superbowl. one coffee and one bottle of beer ate up the $20. Ok, fine, midtown, whatever.
Then we discover no coffee machine upstairs for the AM. Two evening front desk staff say they can happily send one up. We say nah no trouble we'll grab one downstairs in the am. They said actually each coffee is $6 but your beverage credit will reset overnight so no worries.
In the am I get charged two breakfasts instead of two coffees, the next $20 credit is burned.
I go to check out and the front desk guy who checked us in insists he never said $10 per person per room, and that it didn't reset for us because just one night. I told him $40 for three coffees and a bottle of beer wan't cool when all we wanted was a cup of coffee in the am. He got defensive (I can see that, ok) but he was not going to do anything until I restated it loudly for the line of customers behind me to hear.
He finally resolved it, but it left a sour taste in my mouth. I would have spent the same $30 for room service coffee. Not sure why they are nickel and diming these days, they didn't always.