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Reviews of The Wallace

4 out of 5
The Wallace
242 W 76th St, New York, NY

Reviews

9.8

Exceptional

Rating 10 - Excellent. 699 out of 786 reviews" "
Rating 8 - Good. 62 out of 786 reviews" "
Rating 6 - Okay. 14 out of 786 reviews" "
Rating 4 - Poor. 5 out of 786 reviews" "
Rating 2 - Terrible. 6 out of 786 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, ambience, and staff. Also, really enjoyed the Lounge happy hour.
Stayed 4 nights in Apr 2024
Response from Mel on Apr 17, 2024
Thank you so much Stephanie. We are so happy to know you had a great stay.

6/10 Okay

Laurent, Seattle

Business traveler, Traveled with family
Liked: Cleanliness
The Wallace really just gets you room. We had a suite but there was no pull out sofa..(and we had 2 kids with us) so we ended up w 2 queens suite. There is no food and minimal room service - pajamas just dumped on the beds towels not replaced or hung No soap refill- you get it all a phone call later - but it’s 4 star service. The room was clean and elegant. So- it’s almost an VRBO type situation. Location is great and many breakfast options in walking distance.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
HI Laurent. Thank you for staying at The Wallace. We appreciate all feedback as it is important to us to hear what our guests think. Your comments are unique and not what we tend to hear. While we do not offer room service, as most small boutique hotels do not, we do offer food service in our lounge, nightly, from 5PM to 12 midnight. In a city such as New York, you can also have practically anything delivered to your room via a delivery app 24/7 and we facilitate those deliveries daily. Your suite is suitable for up to 4 adults. We do not advertise a sofa bed. We appreciate you rating our service 4 star, as it matches our star category, and wish you a wonderful day. Thank you.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wallace is a lovely hotel and the staff are wonderful. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Jorenz on Apr 15, 2024
Thank you very much for the amazing review! It was an absolute pleasure accommodating your visit to New York City. Have a wonderful day!

10/10 Excellent

fatih

Liked: Cleanliness, staff & service, property conditions & facilities
All good hotel
Stayed 8 nights in Mar 2024
Response from Mel on Apr 14, 2024
Thank you, Faith we really appreciate it.

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Greg V on Apr 13, 2024
Thank you for the feedback

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mel on Apr 10, 2024
Thank you so much Lise, we appreciate your business.

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were generous, well appointed and clean. Great bathroom facilities. Service was very good. No on site dining, but plenty of great breakfast places within a short walking distance. Easy access to theater district and museums via subway or a nice 20 min walk on a sunny day.
Stayed 6 nights in Mar 2024
Response from Jorenz on Apr 6, 2024
Thank you very much for taking the time to provide an amazing review. Your kind words are greatly appreciated. It was a pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excellent

Ritchie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved staying at the Wallace! We'll definitely be back.
Stayed 4 nights in Mar 2024
Response from Jorenz on Apr 6, 2024
Thank you for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great UWS hotel.
Stayed 5 nights in Mar 2024
Response from Mel on Apr 4, 2024
Thank you so much, we appreciate it.

10/10 Excellent

Alyson

The hotel is elegant, the staff super friendly and the room was fantastic. Highly recommend!
Stayed 1 night in Mar 2024
Response from Jorenz on Apr 1, 2024
Thank you very much for taking the time to provide an amazing review, and the kind words. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excellent

Harry, Silver Spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the clean room
Stayed 2 nights in Mar 2024
Response from Jorenz on Mar 31, 2024
Thank you Harry for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jorenz on Mar 31, 2024
Thank you Harry for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excellent

manuela

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel pieno di charm con personalità , quartiere residenziale con ristorantini ovunque. 3 blocchi da Central Park . Come vivere la vera New York.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 28, 2024
Thank you, Manuela! We are glad to read you enjoyed your stay with us! We hope to be able to welcome you again soon!

10/10 Excellent

Sarah Mitchell -

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Quiet and clean. Love the location.
Stayed 3 nights in Mar 2024
Response from Mel on Mar 27, 2024
Thank you so much Ms. Mitchell, we really appreciate your kindness.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, polite, unobtrusive. Nice piano lounge off of lobby. We’ll be back!
Stayed 3 nights in Mar 2024
Response from Mel on Mar 25, 2024
Thank you so much John, we really appreciate it.

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Thank you, Tammie! We are glad you enjoyed your stay with us and hope to see you again, soon!

10/10 Excellent

Miroslava

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Manager on Mar 24, 2024
Thank you, Miroslava! We are happy to read you enjoyed your stay and hope to be able to welcome you again!

10/10 Excellent

Frank

Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Thank you, Frank! We are glad to see your rating and hope to see you again!

10/10 Excellent

Rosie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was Amazing!
Stayed 4 nights in Mar 2024
Response from Jorenz on Mar 18, 2024
Thank you very much Rosie for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excellent

Anna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lived this property! It was beautiful and clean and quiet at night!
Stayed 2 nights in Mar 2024
Response from Jorenz on Mar 17, 2024
Thank you very much Anna for taking the time to provide an amazing review. Your kind words are truly appreciated. It was a great pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back soon. Have a wonderful day!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. The property is extremely clean. This was our 2nd time at the Wallace, and it was even better than the first time. 10/10.
Stayed 2 nights in Mar 2024
Response from Jorenz on Mar 17, 2024
Thank you very much Susan for taking the time to provide an amazing review. Your kind words are truly appreciated. It was a great pleasure accommodating your most recent visit to New York City, once again. We look forward to welcoming you back soon. Have a wonderful day!

10/10 Excellent

Kathleen

Stayed 3 nights in Dec 2023
Response from Jorenz on Mar 18, 2024
Thank you very much Kathleen for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back. Have a wonderful day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jorenz on Mar 17, 2024
Thank you very much David for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back soon. Have a wonderful day!

6/10 Okay

Sandra, Yorba Linda

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
I didn’t like the fact that it doesn’t have a restaurant and valet and no views from the bedroom windows.
Stayed 2 nights in Mar 2024
Response from Greg on Mar 15, 2024
We apologize that we did not fully fulfill your stay. We will try to do everything possible to make your next visit better, we hope you will still choose us, and we can rectify the bad experience for you.

10/10 Excellent

Cecilia, Knoxville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with a lot of convenient features and very helpful staff!
Stayed 4 nights in Mar 2024
Response from Jorenz on Mar 14, 2024
Thank you very much for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excellent

Romeen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jorenz on Mar 14, 2024
Thank you for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excellent

Jenine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were terrific. Rooms were spacious and modern and clean. The only recommendations that I would make would be that the lounge be managed differently because of limited entry that hotel guests can have to the bar
Stayed 4 nights in Mar 2024
Response from Mel on Mar 12, 2024
Thank you so much Jenine, we truly appreciate your kind words. apologies for any inconvenience in the lounge. your suggestion will be noted to management.

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant atmosphere in modern facility with excellent staff. Life is good!
Stayed 3 nights in Feb 2024
Response from Mel on Mar 11, 2024
Thank you so much John for your kind words. We appreciate you.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and friendly staff
Stayed 1 night in Mar 2024
Response from Mel on Mar 7, 2024
Thank you so much Virginia, we really appreciate it.

10/10 Excellent

John

Stayed 3 nights in Mar 2024
Response from Jorenz on Mar 25, 2024
Thank you very much for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful week!

10/10 Excellent

Keren, Toronto

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were incredibly welcoming. The rooms were spacious for New York and exceptionally clean. The hardwood floors in the rooms were a nice touch. The beds were very comfortable.
Stayed 2 nights in Mar 2024
Response from Greg on Mar 5, 2024
Thank you for the amazing feedback, we hope to see you more and make you a part of The Wallace Family.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Great suite.
Stayed 1 night in Mar 2024
Response from Jorenz on Mar 4, 2024
Thank you very much Ralph for the amazing review. We look forward to welcoming you back soon. Have a wonderful day!

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all helpful and polite. The room was impeccably clean. Will definitely go back!
Stayed 1 night in Mar 2024
Response from Jorenz on Mar 3, 2024
Thank you so much Lauren for taking the time to provide an amazing review. Your kind words will be shared with the team. We look forward to welcoming you back! Have a wonderful day.

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our 10 month old and it was a great place to stay with a baby. The staff was so kind and accommodating. Will definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Jorenz on Mar 2, 2024
Thank you Elizabeth for taking the time to provide an amazing review and valued feedback. Your kind words will be shared with the team. We look forward to welcoming you back. Have a wonderful day!

10/10 Excellent

Max

Stayed 1 night in Feb 2024
Response from Greg V on Mar 21, 2024
Thank you for your feedback we hope to see you again!

10/10 Excellent

Lori, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm greeting from reception and a wonderful smelling lobby! Room was high tech and so clean with lots of bathroom counter space! The sounds from the hallway and esp the ice machine carries into the rooms which is the only downside but overall it was absolutely wonderful staying here!!!
Stayed 3 nights in Feb 2024
Response from Mel on Feb 28, 2024
Thank you so much Lori for your feedback. We truly appreciate it and will definitely take it into consideration.

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, comfy, clean and nice rooms that have great touches to feel at home
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Thank you, Joel! We are happy to read that you enjoyed your stay and that you felt at home in our rooms. That is amongst the best type of compliment we can receive! We hope to see you again, soon!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Wallace. The staff was friendly and helpful, and our suite was perfect. The manager even had a chilled bottle of sparkling wine waiting for us to celebrate my wife’s birthday. It was a lovely experience.
Response from Manager on Feb 28, 2024
Thank you, Scott! We are thrilled to see that you enjoyed your celebration weekend at The Wallace! We hope to be able to welcome you and your wife again, soon!

10/10 Excellent

Christine, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully appointed and very clean and well maintained with excellent service.
Stayed 4 nights in Feb 2024
Response from Mel on Feb 22, 2024
thank you so much Christine. We are so appreciative of your kind words.

10/10 Excellent

Danika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel experience I’ve ever had. Only thing that wasn’t perfect was that whenever someone was in the hallway I could hear them loudly. The door didn’t do much for soundproofing/privacy. But other than that, a perfect stay.
Stayed 2 nights in Feb 2024
Response from Mel on Feb 20, 2024
Thank you so much for your kind words. we truly appreciate it. so sorry the stay wasn't perfect, we hope to welcome you back in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mel on Feb 20, 2024
Thank you so much, we appreciate it.

10/10 Excellent

Craig, bellport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Quiet, clean, beautiful decor. Extremely spacious rooms for a NYC hotel.
Stayed 1 night in Jan 2024
Response from Manager on Feb 18, 2024
Hi Craig, thank you for staying at The Wallace and thank you for your kind words. We're thrilled to read that you enjoyed your stay and hope to be able to welcome you again!

10/10 Excellent

kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jorenz on Feb 15, 2024
Thank you so much for taking the time to provide an amazing rating. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful rest of your week!

10/10 Excellent

sunita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hi Sunita, thank you for returning to The Wallace and thank you for letting us know you've enjoyed your stay and the service we provide. We greatly appreciate you. We look forward to seeing you again!

10/10 Excellent

Santiago, Boynton Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at The Wallace, well-located, quiet location, convenient to Central Park, museums and shopping. Kind and friendly service and great lobby bar.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 13, 2024
Thank you, Santiago! We appreciate you staying at The Wallace and your kind words. We are happy to read that you enjoyed your stay and hope to be able to welcome you again!

6/10 Okay

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jorenz on Feb 12, 2024
Greetings Monika, thank you for taking the time to provide valuable feedback. Can you kindly share how we can have improved the score to a 5?

10/10 Excellent

sunita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel within easy reach of dining options and shopping. Excellent service and the room was great
Stayed 1 night in Feb 2024
Response from Jorenz on Feb 9, 2024
Thank you so much Sunita for taking the time to provide an amazing review and feedback. It was a great pleasure accommodating your most recent visit to New York City. Your kind words will be shared with the team. Have a wonderful week!

10/10 Excellent

Craig

Stayed 1 night in Feb 2024
Response from Jorenz on Mar 21, 2024
Thank you very much for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. Have a wonderful day!

10/10 Excellent

Jedediah

Polite service
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Thank you, Jedediah! We are glad to read that you enjoyed your stay and the service our team provided. We hope to be able to welcome you back again, soon!

10/10 Excellent

Peter, Bedford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem on the UWS!
Stayed 4 nights in Jan 2024
Response from Mel on Feb 5, 2024
Thank you so much Peter, we greatly appreciate it.