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Reviews of The Pearl New York

4 out of 5
The Pearl New York
233 West 49th Street, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 926 out of 1272 reviews" "
Rating 8 - Good. 247 out of 1272 reviews" "
Rating 6 - Okay. 70 out of 1272 reviews" "
Rating 4 - Poor. 15 out of 1272 reviews" "
Rating 2 - Terrible. 14 out of 1272 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deron

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!!
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Marie-Belle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, clean and very spacious
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Staff was amazing, friendly and helpful. Would recommend.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amund, Katy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay for both leisure and business if you are in the Times Square area.
Stayed 4 nights in Mar 2024

10/10 Excellent

Elham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Noel Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for easy access to the entire city. Subway station is really close and the area is well maintained. Staff were very knowledgeable about the local businesses and gave great recommendations for all our needs. If you are a coffee drinker, a quick walk to the “ground central” cafe is a must. The only issue we had was that the room that we had booked was not ready and was undergoing renovations, however, the staff worked with us to make sure our stay was enjoyable and placed us in a comparable room. They also sent up a bottle of wine for the inconvenience caused. We will look forward to returning to “The Pearl” which could also be called “The Gem”.
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Silvia, Westborough

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice...clean, tasteful, functional. Amazingly quiet room, especially given location. I also loved that the air handler was quiet....it's so loud in some hotels. The staff was excellent, always attentive. Definitely recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Clarissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was in the heart of the theatre district and so convenient. Hospitality was exceptional and the rooms were very nice and clean. Highly recommend!
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing. Very nice stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff, nice breakfast. Conveniently located in the theatre district.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
o stay. The staff are very welcoming and accommodating. The location is fantastic for getting around NYC with easy access to subways and Times Square.
Stayed 3 nights in Mar 2024

10/10 Excellent

Salissa

Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, especially Keegan! Thanks for a great stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024

10/10 Excellent

ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was awesome (been visiting your property for a number of years and this is the best staff hands down). location is great for me as we have an office just a few blocks away and within an easy walk of many of the local attractions that i like to visit on my personal time
Stayed 3 nights in Feb 2024

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. We were able to walk to almost everything we wanted to see. Broadway shows in walking distance. Times Square was a few blocks away. Guided tours really close by. My 1st experience in NY and I will stay at this hotel every time I go back.
Stayed 3 nights in Feb 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and room was cozy and comfortable. I was expecting a little more from their continental breakfast, but it wasn’t bad. Great location if you’re wanting to be close to Times Square.
Stayed 4 nights in Dec 2023

10/10 Excellent

Karl, Marietta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the small footprint and interior design
Stayed 3 nights in Feb 2024

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The elevators were a bit slow but it was a comfortable stay.
Stayed 4 nights in Nov 2023

10/10 Excellent

Nicolas

Traveled with partner
Liked: Cleanliness, amenities
Very nice staff. Great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pearl was a wonderful stay, and was very convenient if you want to explore landmarks such as Empire State Building, Central park, Time Square and Central Station. I wish it had mini fridges in the room, but besides that it was pretty comfortable and nice!
Stayed 5 nights in Jan 2024

10/10 Excellent

Jerold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pearl was a marvelous way for us to spend an anniversary weekend in NYC. The staff could not have been more pleasant, helpful or friendly, and the property was every bit as attractive as it looked online. We found the continental breakfast more reasonable than we expected, loved our large, clean, comfortable room and we're very impressed with the many amenities including a 24 hour help yourself coffee, tea, and snack bar, bathrobes, complimentary slippers, and a daily wine get-together. We also loved the convenient location. If we had any regrets about our stay, it's that it was only for 2 nights, not a week or more!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer, Plano

Liked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Josephine, middletown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the room very clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Koren, Madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the staff were amazing!
Stayed 6 nights in Feb 2024

10/10 Excellent

Osbaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. If you plan on spending lots of time on broadway/time square, this is a great location. We were minute walks from several subways that took us everywhere we needed to get to. Most major broadways shows are within blocks. Close enough to time square to quickly get to on foot but far enough to not hear a lot of noise at night.
Stayed 3 nights in Feb 2024

8/10 Good

Steve

Stayed 2 nights in Feb 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room is great...only complaint are the hotel pillows. They are not great. Other then that excellent value for the money. Room was phenomenal.
Stayed 4 nights in Feb 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of the Theater District. Clean and well kept, with helpful and friendly staff. Room was modern, well supplied, and clean. Bathroom and shower were spacious.
Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Traveled with family
Liked: Staff & service
I feel as if the property is a bit run down . Lighting was poor in the room bedding looked old, needs a facelift. Even down to the hairdryer that appeared to be from the 70's and looked every one of its 54 years old. Felt that it was overly priced for the condition of the room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Barb

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at The Pearl! So close to theatres and various subway lines. Easy walk Time square and Hell’s Kitchen. Staff were excellent and very willing to help with arrangements. The breakfast was simple but perfect, and the happy hour was great after a full day of walking. Would absolutely go back.
Stayed 5 nights in Jan 2024

8/10 Good

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Pearl previously and really enjoyed my stay. There have been a few changes to the snack/ breakfast service times and location and the wine offering. It all used to be held on the second floor and snacks were vailable 24 hrs a day but now is only avail. 7 am to 10 am. Snacks are located in the back corner of the lobby and selection isnt as good as once was. The wine offering is now held in the hotel lobby which isnt as nice as the second floor location. Overall a good experience though because these perks are a nice addition to the Pearl experience!
Stayed 3 nights in Jan 2024

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. The Pearl is clean and comfortable. The location is great, just around the corner from Times Square. The complimentary breakfast is great and constantly topped up. They also have a free wine happy hour between 5-6pm.

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was veryhelpful. Wine hour was exceptional. Right next door to theaters and restaurants.
Stayed 3 nights in Jan 2024

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

vivian

Stayed 2 nights in Jan 2024

10/10 Excellent

Shelley Ann Louise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at this hotel. The location is perfect, you can walk to Times Square, most Broadway shows, Central Park, and Rockefeller Centre. For the places you can't walk to, the subway is very close by. The rooms are very spacious (by NY standards) and the continental breakfast was quite good with excellent fresh pastries. Tons of restaurants nearby and the staff made some excellent recommendations for food and bars in the area. Can't wait to go back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant. The room was quiet and the staff was kind and helpful.
Stayed 4 nights in Jan 2024

10/10 Excellent

Deborah

Stayed 3 nights in Jan 2024

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love that this hotel is so perfectly located and is newly renovated with extremely big rooms for New York. A wonderful breakfast is included. However they did not let my friend who was staying with me check his bags or check in early because I had not put his name on the reservation all they had to do was call me and clear him. They did promise they would Rectify this and I do love this hotel so I highly recommend it
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious room, friendly reception staff with lots of recommendations for dining. Target, DSW, TJ Maxx close by to pick up items that didn't make it into luggage. So many different restaurants close by and a corner grocery store with hot soup selection, fresh snacks. Continenal breakfast was generous, hotel lobby attractive, well-maintained, seating very comfy.
Stayed 3 nights in Jan 2024

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024