Ratings based on 1,003 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, great location and facilities

Posted Apr 19, 2017
The hotel is in a great location for shops, restaurants, local attractions, the subway and pretty much everything you can need. The staff are very helpful and nothing is too much trouble for the concierge. Would definitely recommend only very minor negative thing is the cost of the drinks in the lovely roof top bar. Although everywhere in New York made UK prices seem cheap!
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
Dear Andy, Thank you for choosing The Peninsula as there are many fine hotels in New York to choose from. We are happy to have wowed you and exceeded your expectations. We look forward to your next visit in the near future. Best regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

A short getaway in New York

Posted Apr 18, 2017
Great room, Great location, Great service !!! Thank uou Expedia for providing A funny rate for a 5 stars hotel.
Comment from Hotel Management
Apr 30, 2017 by General Manager , Hotel Management
Dear Uri, Thank you for this impressive photo of our hotel. We hope you return to take advantage of the many special packages provided and have the opportunity to enjoy the hotel again. Best regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Gorgeous and fabulous!

Posted Apr 17, 2017
Pros: The room, the staff, everything.
Cons: Lady sized slippers? They were huge!
Location: Very close to the MoMA, and close to the Met, Guggenheim, and Central Park.
My daughter and I had the pleasure of staying at The Peninsula Hotel for our first trip to NYC. The hotel itself is beautiful and well kept, the staff was professional and kind. From the doormen to the concierge and the front desk clerk, everyone was courteous and made us feel welcome. Though we were in one of the less expensive rooms, we were treated as if we were in a penthouse room. At first, we were nervous, because we thought that they would figure out that we were out of our league and suggest a Holiday Inn in another part of town, but soon felt right at home there. New York is wonderful, but The Peninsula made it extra special. The rooftop bar was a treat, and the bartender obviously took a lot of pride in his job. We watched as he made sure that a drink didn't go out unless it was perfect.
Comment from Hotel Management
Apr 19, 2017 by Jonathan H. Crook, General Manager , Hotel Management
Dear Vonda, Thank you for choosing The Peninsula. There are many hotels in Midtown Manhattan and we are happy you chose us and that you had a wonderful experience with your daughter Rihanna! We look forward to your next visit soon. Kind regards, Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Absolutely amazing!

Posted Apr 15, 2017
Pros: There is nothing to not like about this hotel.
Location: Right on 5th ave and near the park as well as Rockefeller Center and the theatre district. Anything in this city is just a subway ride away.
From the time you check in until you leave there is no doubt the staff is there to meet your needs. The hotel is top notch at every turn. They will help you out with anything you need and make sure your stay is completely perfect. We had an amazing time and will return.
Comment from Hotel Management
Apr 19, 2017 by Jonathan H. Crook General Manager, Hotel Management
Dear John, Thank you for choosing The Peninsula as there are many fine hotels in New York to choose from. We are happy to have exceeded your expectations. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryville, TN

Amazing experience!

Posted Apr 15, 2017
Nightly turndown service was amazing. Hotel staff is very detail oriented! They tied a ribbon around my messy phone charger cord and arranged all of my toiletries neatly.
Comment from Hotel Management
Apr 19, 2017 by Jonathan H. Crookn General Manager , Hotel Management
Dear Tiffanie, Thank you for choosing The Peninsula as there are many fine hotels in New York to choose from. We are happy to hear you loved our Turndown service. We look forward to your next visit soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Fabulous hotel

Posted Apr 15, 2017
I highly recommend The Peninsula Hotel. I am always extremely impressed by the kindness and professionalism of the staff, beautiful rooms ,restaurants, bars and spa.It is a joy to be a guest.
Comment from Hotel Management
Apr 19, 2017 by Jonathan H. Crook, General Manager, Hotel Management
Dear Carrie, Thank you for choosing The Peninsula. There are many hotels in Midtown Manhattan and we are happy you chose us. We appreciate your review on Expedia and look forward to your next stay soon. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from hamilton

Posted Apr 14, 2017
This was a nice hotel in terms of amenities/location. The only issue we had was the room was very dry and hot are night, which made sleeping difficult. Expedia also led me to believe breakfast was included whereas it was only available.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Dear Jessica, Thank you for being a guest at The Peninsula New York. We are sorry your night was not as comfortable as it should have been. Our air-con controls are very friendly to use and humidifiers can also be provided by our Housekeeping staff. I hope you will visit again soon for a more positive experience. Best regards, Jonathan H. Crook General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2017
"****" Great location if midtown is where you want to be.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Dear guest, Thank you for choosing The Peninsula. There are many hotels in Midtown Manhattan and we are happy you chose us. We look forward to your next visit soon. Kind regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Spoiled

Posted Apr 13, 2017
Pros: Service & Location
Cons: Nothing...
Location: Short walk to Central Park and all the shops on 5th Avenue. Walking distance to the Theater District.
That is the best word I can think of to describe our recent stay at The Peninsula. Like most 5 star hotels, the service is supreme, the amenities outstanding, and the feeling is luxurious. The roof top bar is a nice way to see the city lights. There are other services like the spa and hair salon that we didn't use. Just a very nice place to escape to for a special occasion. Wonderful concierge service. Very helpful for finding dinner reservations at some exclusive restaurants.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Dear guest, Thank you for choosing The Peninsula as there are many fine hotels in New York to choose from. We are happy to have exceeded your expectations. Kind regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Best of NYC

Posted Apr 13, 2017
Best; Location, best bed, best shower, best feel, best, best!
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Dear guest, Thank you for naming our hotel the Best! We appreciate your review on Expedia and look forward to your next stay soon. Best regards, Jonathan H. Crook General Manager