Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2016
As check-in was delayed we were provided with complimentary drinks which were much appreciated. Concierge staff were extremely helpful. Room was very comfortable and immaculately clean. To pay for wifi in this day and age was a little frustrating but overall our stay was thoroughly enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京

気ままに

Posted Dec 31, 2015
立地・ロケーション全てにおいて最高だと思います。 ただ、冬の時期の小さいお子様がいられる方にとっては、不便かもしれません。(タイムズスクエア等、遠い為) 冬以外ですと、小さいお子様の遊ぶ場所でセントラルパークが目の前の為、お勧め
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island NY

Great Night in the City.

Posted Dec 25, 2015
Pros: The room was really lovely, the location is great, and the staff so courteous.
Cons: We were awakened at 8:25 by a knock on the door asking when we planned to check out!
Location: 59th Street and Fifth Avenue, New York City. Adjacent to Central Park, near great shopping, museums and more.
My granddaughter, daughter and I went to the Nutcracker Ballet and then spent the night at the Plaza. Our reservation was for a king bed room (our error in booking). I called to change the room to two beds and was informed there would be an additional charge. When we checked in, we were pleasantly surprised to be upgraded to a lovely junior suite. We had a problem with the TV so our butler came to check it. When he met my 8 year old granddaughter he immediately returned with a gift for her - so unexpected and so welcome! We had breakfast in the Food Hall on the lower level. There was a good choice of quick and delicious food.
Comment from Hotel Management
Jan 11, 2016 by Donovan Alicea, Director of Operations, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us about your stay. I’m honored to hear about your positive experience you had with us during the holiday. We hope you enjoy the Nutcraker and delighted that you were pleased with the junior suite and the service from our butlers We look forward to welcoming you back soon. Warm regards,
2 out of 5
Recommended
for Families
by A verified traveler from costa rica

uneventful

Posted Nov 14, 2015
Pros: location, location
Cons: better personal service
the network of commission between the services you get are way to expensive. example: car service to newark extra $100 cost just for coordinating
5 out of 5
Recommended
for Everyone
by A verified traveler

nice room to stay

Posted Nov 9, 2015
it's a good location in NYC and close to central park. easy to central park and fifth ave。
5 out of 5
Recommended
for Everyone
by A verified traveler

good location

Posted Nov 9, 2015
Pros: yes, i like it very much.
I had a wonderful stay here. very good location and nice view. it's very easy to central park and fifth Ave.
Comment from Hotel Management
Dec 27, 2015 by Donovan Alicea, Director of Operations, Hotel Management
Dear Guest, Thank you for your comments! I'm thrilled to hear that you enjoyed your stay at The Plaza.
4 out of 5
Recommended
for Business Travelers
by Anita

Posted Nov 5, 2015 on Hotels
Everything was great until it took the valet parker 45 minutes to bring me my car and I almost ended up missing my flight. Thankfully I didn't.
Comment from Hotel Management
Jan 12, 2016 by Donovan Alicea, Hotel Management
Dear Anita, Thank you for taking the time to share your experience with us and I certainly appreciate your comments. I hope that you will accept our sincere apologies for the disappointment with your valet parking, yet, am relieved that it did not prevent you from missing your flight. I sincerely hope we have the opportunity to welcome you back to The Plaza again. Warm regards, Donovan Alicea, Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Everything is good

Posted Nov 2, 2015
Need more staff to clean room quickly .gooooooooooooooood
Comment from Hotel Management
Nov 23, 2015 by Donovan Alicea, Director of Operations, Hotel Management
Dear Guest, Thank you very much for your comments.
5 out of 5
Recommended
for Couples
by George from Somers Point, NJ

Posted Nov 1, 2015 on Hotels
Trip to NYC for my wife's 60th birthday and stayed at the Plaza (her name is Eloise). Everything was fantastic. The staff was very friendly & attentive.
Comment from Hotel Management
Nov 23, 2015 by Craig Reaume, Hotel Management
Dear Guest, Thank you for choosing The Plaza to celebrate your wife's birthday! We hope to welcome you back again for future birthday celebrations.
5 out of 5
Recommended
for Everyone
by A verified traveler

close to EVERYTHING!!!

Posted Oct 31, 2015
Pros: Beautiful!!!
Cons: not a thing
Location: Right on 5th avenue, shopping, Broadway, central Park, The metropolitan Museum of Art, MoMA...,
I was right next to Central Park, everything was walking distance.
Comment from Hotel Management
Nov 23, 2015 by Donovan Alicea, Director of Rooms, Hotel Management
Dear Guest, Thank you for your glowing comments! We are so happy to know that you enjoyed your stay at The Plaza, and hope to welcome you back again soon.