Ratings based on 137 Verified Reviews

3.9 out of 5
86% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Jensen Beach Florida

We loved the location.

Posted Apr 26, 2017
The hotel was not luxurious but was perfect for our needs. We had a rim with a king size bed which was a nice comfortable space. The bed was very comfortable. The price was right . The halls could have been cleaner and there were some stains on our carpet but overall the room was clean and I would stay there again.
Comment from Hotel Management
Apr 26, 2017 by Jorge Gamarra, Hotel Management
Thank you for your recent stay at The Redbury. We're thrilled that you chose to stay with us over the many, many hotels in the Nomad neighborhood and you had a very good experience with us! Kind Regards, Jorge Gamarra Director of Front Office
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017
Pros: Located next to 28th ave metro, which leads you to almost anywhere you need to go. Sandwhiched between Madison and Park. Great location.
Cons: Room 314 has a faint but high-pitched ring that was not fixed, emanating from the fire strobe light alarm. With earplugs, problem is solved.
Location: Most famous sites within healthy walking distance, if you love walking: grand central, NYPL, 5th ave, close by to Bread and Butter for breakfast.
Lovely stay, comfortable beds and pillows. Quiet room. Room 314 odd-shaped though, but still very comfortable. Only problem was the faint high-pitch ring from the strobe light alarm. Easy to hear it when simply trying to rest or read. Must wear earplugs when sleeping if you're sensitive to this. Hotel staff and crew are exceptional and professional. Cleaning staff are so friendly and kind. Desk staff are helpful and friendly. Marta restaurant at ground level is very noisy and mighty expensive. We never ate there! We did however enjoy cocktails and drinks there on our last night in NYC. Room is quiet and peaceful. Loved the fact that the hotel is nearby to metro stations, breakfast places (Bread & Butter and Pret-a-Manger's) and some fun taverns (e.g.: Churchill on 28th). We walked everywhere, so if you are a walker and aren't deterred by distance, you can walk all the way to Central Park along 5th avenue and you will be swept away by NYC charm and extraordinary architecture!!
Comment from Hotel Management
Apr 22, 2017 by Kevin (Reservations) , Hotel Management
We are happy to hear that you enjoyed your stay with us here at the Redbury New York. We will be in contact with Engineering team so we can rectify the high pitch issue inside this room. Thank you for your feed back and we look forward to your next stay in New York City. Best Wishes, The Redbury NY Reservations
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Everything is good but the room is too small for 2

Posted Apr 13, 2017
Pros: Good location, good design
Cons: Take the queen bed out and put a full bed in.
Location: Lots of stuff to do close by.
The queen size bed almost took the entire space in the room. When you want to go to the restroom there is a 16 inch walk way between the bed and the wall AND a TV on the wall that my head hit it 5 times ( still hurts :D ) But the bathroom is good size except when you take a shower half of the water comes out of the shower area AND there is no vent, that means take your time before going in if your partner did a number 2 in there. I don't know about NY but if this hotel was in LA there was no way that it could pass ADA permit. At the end there is a $91 hidden charge that comes on your credit card. I liked the design/materials.
Comment from Hotel Management
Apr 15, 2017 by The Redbury NY Reservations, Hotel Management
Dear Farhad, Thank you for your valuable feedback, we apologize if any inconvenience caused during your stay. The facility fee is included in your itinerary email. We hope to welcome you again in the future.
5 out of 5
Recommended
for Couples
by A verified traveler from Runcorn, UK

The Redbury NYC

Posted Mar 25, 2017
Pros: Location, comfort
Cons: Nothing springs to mind
Was given this hotel in a "mega deal" and it turned out to be an inspired choice! Reasonably well located - subway station just over a block away, within 15 minutes walk of Macy's and Madison Square Garden. Room was a bit on the small side but seeing as we only used it as a base it wasn't an issue. Bathroom was spacious and well stocked.
Comment from Hotel Management
Mar 27, 2017 by The Redbury NY Reservations, Hotel Management
Dear Martin, Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago il

Great location in NoMad district of Manhattan, NYC

Posted Mar 21, 2017
Great location. Close to 5th Avenue and Madison Avenue. Lots of shops to do. Easy to navigate the city. Walking distance to the Empire State Building. Room was cozy but it's NYC so that's to be expected. Decorated nicely. Bathroom was nice. Loved The Bluetooth phonograph. Staff was nice.
Comment from Hotel Management
Mar 24, 2017 by The Redbury NY Reservations, Hotel Management
Dear Rob, Thank you for taking the time to share your valuable feedback with us. We are so happy to hear you enjoyed your stay which I have shared with our staff. Looking forward to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great location and very nice staff.

Posted Mar 3, 2017
Our only complaint is the size of the bathroom sink. Sounds weird, but you hit your head on the mirror when brushing your teeth. It's so small!!! 😂 Great hotel. Would definitely return. Loved free coffee in the morning. Room so clean!!!!!
Comment from Hotel Management
Mar 4, 2017 by The Redbury NY Reservations, Hotel Management
Dear Kristi, Thank you for taking the time to review your experience, we value your feedback! We are glad you enjoyed your stay with us, I have shared your thoughts on the size of the sink. We look forward to welcoming you again in the future.
2 out of 5
by A verified traveler from boston,Massachusetts

Terrible renovation and bogus charged

Posted Mar 3, 2017
I've stayed at this hotel over the years. It wasn't fancy but simple and nice with very comfy beds. They redecorated and it is now hideous. They must have removed the feather top to the beds which I would now rate as ok. Most importantly when checking in they informed us that they will be charging an extra $28 to the room "to maintain the hotel" hello? Are they kidding. This came with a free smal bottle of water and wifi which did not work. I want my money back and they should be reported
Comment from Hotel Management
Mar 6, 2017 by The Redbury NY Reservations Team, Hotel Management
Good morning Suzan, Thank you for providing your valuable feedback. We are sorry our new look did not meet your expectations. We will be sure to double check on our WiFi quality. All the best,
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales, UK

Central and convenient

Posted Feb 25, 2017
Comfortable stay, nice soft bed, buzzing atmosphere, bathroom a little small
Comment from Hotel Management
Feb 26, 2017 by The Redbury NY Reservations Team, Hotel Management
Good afternoon Paul, Thank you for your valuable feedback. We are delighted you enjoyed your stay with us. We are sorry the size of the bathroom did not meet your expectations. We hope to welcome you back in the future! All the best,
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Overall nice hotel but would look elsewhere

Posted Feb 22, 2017
Pros: The beds were pretty comfy especially after a long day of exploring New York.
Cons: There should be a sign that the windows in the bathroom could not be seen through even though we can see through to adjacent buildings.
Location: The location is in a pretty quiet and safe neighbourhood between Park Ave. and Madison. Its about a 20 minute walk to Times Square. Subway everywhere.
Overall, the hotel was nice to stay at. Some of the front desk staff were nice but the lady who checked us in didn't really explain things in a nice manner or explain clearly why there were multiple credit card charges on my account when we checked in. She also asked us how many room keys we wanted (needed 2) and sent us up with one. We went down to the front desk after settling in and 'Christopher' was extremely helpful in explaining the charges/holds on my credit card as well as giving us the extra key we had requested. We booked on Expedia and expected that the price was inclusive of everything. Upon arrival at the hotel we were told there was a $28 fee PER NIGHT for "facility fees" such as wifi and free water. Expedia describes The Redbury as including "Free Wifi" so that was a bit confusing, and were only given our "free water" on the first day (we stayed for 4 nights). On our last night we called the front desk for our free water but they couldn't find the key so the front desk person told us we could have the Evian water bottles that were part of the mini bar for free as he would leave a note on our account that it was to be comped. Upon arrival in Toronto, my credit card alerted me that the Redbury had charged $14.07 USD for the 2 water bottles we were told were comped. Even after making sure we wouldn't be charged and that there was a note on our account they charged us for the water bottles that we had consumed. It's petty, i know, but $20 CAD for water is absurd.
Comment from Hotel Management
Feb 24, 2017 by Kevin (Reservations) , Hotel Management
Dear Monica, I do apologize for any inconvenience. Thank you for your feedback and we will make sure we look into this matter so it does not happen again. I hope you enjoyed your stay in New York and we hope to welcome you back soon! Best Wishes,
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Los Angeles

Hidden Gem

Posted Feb 22, 2017
Pros: Everything. The staff, the decor, the details, great place.
Cons: They snuck some fees in as I was checking out, that was disappointing.
Location: The location is an odd one, 29th and Madison, with not a lot to do around it. But super close to two major subways, so I didn't have a problem.
I got such a great deal through Expedia that I assumed the hotel was going to be some sketchy weird marginal place. When the cab dropped me off in front of the Redbury, I thought I was in the wrong place. First class service and amenities all the way through. What a dream of a hotel.
Comment from Hotel Management
Feb 24, 2017 by Kevin (Reservations) , Hotel Management
Thank you for your feedback Todd! We are glad that you enjoyed your stay here at the Redbury NY Hotel. We will work on our partnering sites to make sure that all fees are outlined more clearly in the future. Best Wishes and we hope to welcome you back soon.