Ratings based on 154 Verified Reviews

3.9 out of 5
84% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

great location, dirty windows

Posted May 27, 2017
Cons: clean the windows and fix the shower door when told about the leak, oh and offer hot tea in the morning not just coffee
The redbury is a good hotel, the queen room is small but it is Manhattan after all. The shower leaked whenever I took one and water pooled on the bathroom floor and I would have to use all the towels to sop it up. My window was so dirty on the outside it was hard to see out of. The decor is great and having Marta as the restaurant is fantastic.
Comment from Hotel Management
May 29, 2017 by Kevin (Reservations) , Hotel Management
We apologize for the inconvenience of the leak in the shower and the maintenance of the windows in your room. We will take direct action in making sure these issues do not occur in the future with any of our room types. Thank you for your feedback to make future guest experiences greater.
1 out of 5
by A verified traveler from Manhattan, NY

Really bad service

Posted May 22, 2017
They booked us in a room which was booked to someone else already. Then they booked us for 2 nights instead of 1. There was no door to the shower and a the water was coming out while bathing.
Comment from Hotel Management
May 26, 2017 by Jorge Gamarra, Hotel Management
Please accept our sincere apology for managing to fall below your expectations. Your feedback is appreciated and will significantly assist us in improving the operation and ultimately the service and product that we offer here at The Redbury. We do hope to see you again in the near future. Should you book again, please reach out to a member of our management team and we would be happy to offer a complimentary upgrade for the challenges experienced. Best, Jorge Gamarra Director of Front Office
4 out of 5
Recommended
for Everyone
by A verified traveler from Blackpool, UK

Slightly away from it all but handy for subway

Posted May 11, 2017
We thoroughly enjoyed our stay, the room was compact, but that's the norm for rooms in NYC - there was enough space for us. Bathroom and Room were very clean and tidied every day with fresh towels and linens when required. We didn't use any of the facilities so can't comment, but the staff were extremely friendly and helpful printing tickets and boarding passes on request. Whilst not right at the centre of everything (20 minute walk to Times Square) we found this a bonus, as you felt more rested getting away from the hussle and bustle - the subway very handy and made transfers to and from airport using air train very easy.
Comment from Hotel Management
May 11, 2017 by Jorge Gamarra, Hotel Management
Thank you for your recent stay at The Redbury. We're thrilled that you chose to stay with us over the many, many hotels in the Nomad neighborhood and you had a very good experience with us! We completely agree with you in regards to our location as it is centrally located but tucked away from the hussle of time square. We value your input and hope to see you again in the near future. Kind Regards, Jorge Gamarra Director of Front Office
4 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Visit New York City.

Posted May 2, 2017
Pros: Although room a bit small it did the job. As we were sightseeing we only really slept in the room.
Location: The location was good. Very near the Empire state building and 2 blocks away from the hop on hop off bus.
Nice hotel very friendly staff. Great location for a few days in New York.
Comment from Hotel Management
May 3, 2017 by The Redbury NY Reservations, Hotel Management
Dear Julia, We thank you for taking the time to share your experience with us. We are happy to hear you enjoyed your stay, we look forward to welcoming you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jensen Beach Florida

We loved the location.

Posted Apr 26, 2017
The hotel was not luxurious but was perfect for our needs. We had a rim with a king size bed which was a nice comfortable space. The bed was very comfortable. The price was right . The halls could have been cleaner and there were some stains on our carpet but overall the room was clean and I would stay there again.
Comment from Hotel Management
Apr 26, 2017 by Jorge Gamarra, Hotel Management
Thank you for your recent stay at The Redbury. We're thrilled that you chose to stay with us over the many, many hotels in the Nomad neighborhood and you had a very good experience with us! Kind Regards, Jorge Gamarra Director of Front Office
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017
Pros: Located next to 28th ave metro, which leads you to almost anywhere you need to go. Sandwhiched between Madison and Park. Great location.
Cons: Room 314 has a faint but high-pitched ring that was not fixed, emanating from the fire strobe light alarm. With earplugs, problem is solved.
Location: Most famous sites within healthy walking distance, if you love walking: grand central, NYPL, 5th ave, close by to Bread and Butter for breakfast.
Lovely stay, comfortable beds and pillows. Quiet room. Room 314 odd-shaped though, but still very comfortable. Only problem was the faint high-pitch ring from the strobe light alarm. Easy to hear it when simply trying to rest or read. Must wear earplugs when sleeping if you're sensitive to this. Hotel staff and crew are exceptional and professional. Cleaning staff are so friendly and kind. Desk staff are helpful and friendly. Marta restaurant at ground level is very noisy and mighty expensive. We never ate there! We did however enjoy cocktails and drinks there on our last night in NYC. Room is quiet and peaceful. Loved the fact that the hotel is nearby to metro stations, breakfast places (Bread & Butter and Pret-a-Manger's) and some fun taverns (e.g.: Churchill on 28th). We walked everywhere, so if you are a walker and aren't deterred by distance, you can walk all the way to Central Park along 5th avenue and you will be swept away by NYC charm and extraordinary architecture!!
Comment from Hotel Management
Apr 22, 2017 by Kevin (Reservations) , Hotel Management
We are happy to hear that you enjoyed your stay with us here at the Redbury New York. We will be in contact with Engineering team so we can rectify the high pitch issue inside this room. Thank you for your feed back and we look forward to your next stay in New York City. Best Wishes, The Redbury NY Reservations
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Everything is good but the room is too small for 2

Posted Apr 13, 2017
Pros: Good location, good design
Cons: Take the queen bed out and put a full bed in.
Location: Lots of stuff to do close by.
The queen size bed almost took the entire space in the room. When you want to go to the restroom there is a 16 inch walk way between the bed and the wall AND a TV on the wall that my head hit it 5 times ( still hurts :D ) But the bathroom is good size except when you take a shower half of the water comes out of the shower area AND there is no vent, that means take your time before going in if your partner did a number 2 in there. I don't know about NY but if this hotel was in LA there was no way that it could pass ADA permit. At the end there is a $91 hidden charge that comes on your credit card. I liked the design/materials.
Comment from Hotel Management
Apr 15, 2017 by The Redbury NY Reservations, Hotel Management
Dear Farhad, Thank you for your valuable feedback, we apologize if any inconvenience caused during your stay. The facility fee is included in your itinerary email. We hope to welcome you again in the future.
5 out of 5
Recommended
for Couples
by A verified traveler from Runcorn, UK

The Redbury NYC

Posted Mar 25, 2017
Pros: Location, comfort
Cons: Nothing springs to mind
Was given this hotel in a "mega deal" and it turned out to be an inspired choice! Reasonably well located - subway station just over a block away, within 15 minutes walk of Macy's and Madison Square Garden. Room was a bit on the small side but seeing as we only used it as a base it wasn't an issue. Bathroom was spacious and well stocked.
Comment from Hotel Management
Mar 27, 2017 by The Redbury NY Reservations, Hotel Management
Dear Martin, Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
5 out of 5
by Darnell

One of my best stays in NYC

Posted Mar 24, 2017 on Hotels
One of my best stays I've had in NYC. The staff is so accommodating, especially Shelly. I will most certainly be staying here again.
Comment from Hotel Management
Mar 27, 2017 by Maritsa Zamora, Hotel Management
Dear Darnell, Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago il

Great location in NoMad district of Manhattan, NYC

Posted Mar 21, 2017
Great location. Close to 5th Avenue and Madison Avenue. Lots of shops to do. Easy to navigate the city. Walking distance to the Empire State Building. Room was cozy but it's NYC so that's to be expected. Decorated nicely. Bathroom was nice. Loved The Bluetooth phonograph. Staff was nice.
Comment from Hotel Management
Mar 24, 2017 by The Redbury NY Reservations, Hotel Management
Dear Rob, Thank you for taking the time to share your valuable feedback with us. We are so happy to hear you enjoyed your stay which I have shared with our staff. Looking forward to welcome you back in the future.