Ratings based on 855 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Olive branch, MS

Nice hotel close to statue of liberty

Posted Aug 25, 2015
Absolutely our favorite hotel in new york. Staff is second to none and the views from hotel are fantastic
4 out of 5
by A verified traveler from Riyadh

Nice location.

Posted Aug 16, 2015
Pros: The location and the staff.
Cons: The Tea and Coffee services should be free so is the internet it would be nice if it is complimentary.
Location: The access to the ferry and the water taxi plus enjoining the restaurants and foods specially the Arabic ones. enjoy the walk along the battery park.
Accessible location and quite area the hotel has a view over the statue of liberty.
3 out of 5
by A verified traveler from Columbus, OH

Not what was booked or expected.

Posted Aug 11, 2015
Pros: Location was very convenient...
Cons: Room furnishings are average...broken decorations in hallways, lights half falling of the wall in the room. I could go on...but bottom line not good.
Location: Battery Park, Staten Island Ferry, WTC, Subway System, it's New York...there's always something nearby!
One has expectations when booking / staying at a Ritz Carlton property, unfortunately this one just didn't reach that bar. This was to be a special trip, prior to my daughter going back to school for her senior year. We talked extensively about the location and the "Liberty View" room. Unfortunately when we went to check in, they had the reservation all wrong...wrong room type, wrong side of the hotel and wrong number of beds. The hotel staff was friendly enough, but seemed unable a three day period to fix the issue. I am not sure how the booking system works, but I don't think 4 people in one King size bed is the norm...but hey these are new times.
3 out of 5
by A verified traveler

Posted Aug 8, 2015
For the price I was totally underwhelmed. The walls had dark marks and rugs weren't real clean. Best part was the view of the Statue of Liberty from room, but we did pay more for that view.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Altos, Ca

NY Trip

Posted Aug 5, 2015
This is by far the most amazing room view of the status of Liberty. It was perfect for 1st time in NY to have the view and close to bus tour, 911/World Trade Center, tour to Status of Liberty.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great location for what we needed

Posted Jul 27, 2015
The staff were great, went above and beyond to make us feel welcome! Great location for what we needed, same we were only in NYC for 1 night!
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

I love NY

Posted Jul 26, 2015
Pros: Location & view
Cons: I think the hotel management needs to coach their housekeeping employees to be more polite and courteous and not scream at the guests!!!
Location: Too many to list!
Excellent hotel with world class customer service, as you'd expect from Ritz Carlton. I would have rated 5 for everything except we had a few negative encounters with the housekeeping staff. I think the hotel management needs to coach their housekeeping employees to be more polite and courteous and not scream at the guests!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canton, GA

Never stay anywhere different in NY again!!

Posted Jul 11, 2015
The location was great; beautiful view thanks to Arda! He ensured that we received a room w a view after a mistake was made and we didn't have a view at all when he took us to our actual room! He felt so bad and saw that I was disappointed after he told me we had a beautiful view as they had noted the wrong rm on his paperwork, that he went downstairs and fixed it, came back and ushered us to our room w a beautiful view of Lady Liberty! He was SO happy and excited to make us happy! ALL staff were courteous but not overly "stuffy". The Ritz absolutely set the success for our weekend/4th of July get away! Staff was always waiting for us w a taxi if that's what we needed and/or to give us directions/input about the area! I cannot wait to have the pleasure to stay at The Ritz Battery Park again!!! I Love NY!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Fireworks

Posted Jul 7, 2015
Concierge was snooty and helpful to some but not others. Reason is unknown. On July 4th staff went out of their way to host viewing of fireworks for all guests. This was well done.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Really loved this hotel - I was treated like a queen!