Ratings based on 210 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice hotel close to central park

Posted May 17, 2017
Pros: It's clean and very spacious
Location: It's close to Central Park and to little shops
We loved it, it is very clean, nice staff and easy access to different places
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Oasis on Central Park . . . excellent

Posted Apr 17, 2017
Pros: Room was great . . . bathroom great
I'll definitely stay again Very expensive, but excellent
5 out of 5
Recommended
for Families
by A verified traveler from Toronto

best trip stay in New York City!

Posted Mar 28, 2017
Pros: Best location, nice environment just right for the New York City style!
Cons: The room carpet could be more clean!
Location: Central park right there, most beautiful place in New York City.5Ave right beside the hotel, go shopping any time. most tours points closed!
Enjoy this choice for the short New York City visiting stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Convenience, Quality and Thoughtfulness

Posted Jan 17, 2017 on Orbitz
Pros: The feel of the "Ritz".
Cons: TVs are bit outdated.
Location: My goodness, this location was perfect for choices of dining, shopping, access to the park and theaters.
Everyone from the doorman, to the front desk, concierge, and spa staff were welcoming and pleasant. The room was very well-appointed, comfortable, and clean. A special treat was waiting for us upon return from the theatre. Apparently, I must have mentioned to someone that we were going to a particular musical. When we got back to our room, the CD from the Original Cast was playing in the CD player and a note from the manager expressing his hope that we enjoyed the show and to enjoy the complimentary CD. Frankly, if I ran a Hotel, that is the type of special thought and attention I would encourage and support as it truly made us feel like we were staying with family.
1 out of 5
by Jaisel

Find somewhere else for the money

Posted Jan 11, 2017 on Hotels
Nightmare. Chain isn't what it once was.
3 out of 5
by A verified traveler

Posted Oct 11, 2016
every thing not really 5 star hotel ... they need try something good ...
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Aug 31, 2016
Great staff, great location, went over and above to make our vacation one of the best vacations.
5 out of 5
by Mark

This traveler left a rating score only Posted Aug 11, 2016 on Hotels
5 out of 5
by Mark

This traveler left a rating score only Posted Aug 10, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2016
We spent our 10th anniversary in New York and the attention to detail, courteously and professionalism could not be beat. The restaurant was terrific and we had a drink and appetizer in the bar with a wonderful, charming bartender. We have stayed at other Ritz Hotels before and, as usual, it was top notch.