Breakfast, lunch and dinner served

Reviews of The Ritz-Carlton New York, Central Park

5 out of 5
The Ritz-Carlton New York, Central Park
50 Central Park S, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 310 out of 422 reviews" "
Rating 8 - Good. 58 out of 422 reviews" "
Rating 6 - Okay. 27 out of 422 reviews" "
Rating 4 - Poor. 12 out of 422 reviews" "
Rating 2 - Terrible. 15 out of 422 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Magdalena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. I feel the most safe here! The views of Central Park and the quite atmosphere, the beautiful rooms. I love it!
Stayed 2 nights in Mar 2024
Response from Andrew on Mar 25, 2024
Dear Valued Guest,I hope you and your family are well.Thank you for your lovely compliments!I am so happy to know that you stayed in our spectacular accommodations overlooking Central Park and that you enjoyed every moment of it right from your windows.Central Park is just steps away and many of our guests come here just to visit the iconic park.Our location is simply the best!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Andrew RogersGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Andrew on Feb 28, 2024
Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park.I was very pleased to have read that we exceeded your expectations when I saw the fantastic 5 out of 5 rating!The Ladies and Gentlemen are here to create memories for you and your family.I am aware that a delightful young child was on this trip and that it was a very special week for the little one!We hope to have an opportunity in welcoming you and your family once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Andrew RogersGeneral ManagerThe Ritz-Carlton New York, Central Park

6/10 Okay

Jeremy, Weatherford

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Growing up all you ever hear is comparison to the Ritz how it’s the best and the fanciest. The crem de la crem allegedly. The staff was amazing, Thomas the concierge was amazing helped up plan our day and treated us amazing. The room however was lackluster the view of Central Park was nice, however the mold in the shower team with poorly cleaned room with thick layers of dust on doors and phones etc teamed with a rock hard bed that was not comfortable my disappointed was immeasurable. This is supposed to be the absolute best and it was no where near Espically for the price would considered many others before going back.
Stayed 3 nights in Feb 2024
Response from Dimitra on Mar 1, 2024
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share most valuable feedback.I am deeply sorry to see that the level of attention in the preparation of your room was shockingly below standards. You can be certain that we take any transgression of the sort very seriously and our housekeeping and maintenance leaders have sprung to action to not only investigate this extremely uncommon to our property incident, but most importantly course correct. I can see how disappointed you must feel, this being your first experience with our property. I can assure you the challenges you faced, are not indicative of the lever of care and attention to personalized service our Ladies & Gentlemen provide on a daily basis. Thank you for acknowledging the warm and attentive service your received from Thomas, our Concierge; I will gladly share with him.We hope to have an opportunity in welcoming you once again in the near future.With appreciation,Dimitra DoupiOperations ManagerThe Ritz-Carlton New York Central Park

10/10 Excellent

Giora

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend the Ritz-Carlton at central park
Stayed 6 nights in Jan 2024
Response from Hans on Jan 20, 2024
Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park and the fantastic 5 out of 5 rating!I hope you had a lovely time in our iconic city.It is such an honor to know that we took genuine care of you and your guests during your stay.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Giora

Liked: Cleanliness, staff & service
Perfection in all categories
Stayed 1 night in Jan 2024
Response from Hans on Jan 20, 2024
Dear Valued Guest,Thank you for another high rating!I hope you enjoyed both accommodations, with one of them overlooking the city with partial views of Central Park.I hope we created a memorable stay as it is our goal to fulfill and exceed your expectations each and every time you visit us.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Penelope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super nice and helpful. Our room was very comfortable, bed lovely and I loved having a tub. The room was very well equipped with wine and champagne glasses and a very well stocked fridge with drinks and snacks. The room had a steamer for your clothes too and bathrobes. The only thing missing is an ice machine on the floor, so you have to order ice and have it delivered. And a big bummer is no coffee machine in the room. Which is disappointing. But you can go down and get coffee in the lobby in the morning. Which is not great of course. Especially if you are working in the room most of the day. As my husband was. Otherwise a perfect stay.
Stayed 3 nights in Jan 2024
Response from Hans on Jan 11, 2024
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your lovely feedback on our hotel.It was a pleasure reading your notes on the guest room amenities that we offer here at the hotel. I hope you had a chance to utilize all of the features in the room. Yes, our deep tub is certainly the best part in our marble baths. In addition, the steamer is very useful for our guests who prefer to handle their own clothes.I sincerely apologize that we do not have ice machines on the floors. I am happy that you noticed the coffee cart in the lobby that is available from 6am to 8am daily. While I am aware that other hotels offers coffee machines in the guest rooms, I would like to let you know that upon request, the hotel does have coffee machines. I will be sure to relay your sincere compliments to the Ladies and Gentlemen. Our main goal is to take genuine care of all of our guests. We hope to have an opportunity in welcoming you and your husband once again for another perfect stay in the near future!Please do not hesitate to reach out if I can be of any further assistance.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Jose Luis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A heartfelt thank you to the Ritz Carlton in Central Park for turning our stay into a symphony of elegance and comfort. Your team's commitment to excellence made every moment extraordinary. From the regal rooms to the impeccable service, you transformed our visit into a memorable masterpiece. Gratitude for the luxurious escape in the heart of the city – you truly know how to elevate hospitality to an art form!
Stayed 3 nights in Jan 2024
Response from Hans on Jan 9, 2024
Dear Valued Guest,Thank you for your spectacular review of our hotel!We are here to exceed your expectations and the perfect 5 just speaks in volumes.The Ladies and Gentlemen will be so happy knowing that you enjoyed your time with us as well as our location.Our city is the best in the world with so much to offer and we are proud to be right here in Central Park.I hope that you had the opportunity to explore the delightful restaurants and shop in the best stores that caters to all.We are simply, here for you, here to delight and create memories for you.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

4/10 Poor

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel doormen were more interested in their phones than they were with the guests. Constantly paying more attention to themselves rather than assisting guests with doors and luggage. Hotel lobby bar staff place our order incorrectly twice and check in never bothered to notify us our room was ready. Great location, disappointing staff, not worth the value for the money.
Stayed 4 nights in Dec 2023
Response from Hans on Jan 5, 2024
Dear Mr. Daly,I hope you and your family are well and that you had a spectacular 2024 celebration.Thank you for your recent visit to The Ritz-Carlton New York, Central Park.Please accept my apologies that the hotel failed in creating a memorable trip for you and your guest.The comfort and satisfaction levels of our guests are very important to us and I apologize that our Ladies and Gentlemen did not fulfill this promise.Please know the challenges that you experienced has been reviewed and discussed with the relevant staff members.I am aware that Dimitra Doupi, Operations Manager, assisted you with compensation after your visit to our hotel.Thank you for your loyalty as a Bonvoy member and we look forward to your next stay at The Ritz-Carlton New York, Central Park.Please do not hesitate to reach out if I can be of any further assistance.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Parkhans.schaepman@ritzcarlton.com

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hans on Dec 11, 2023
Dear Valued Guest,Thank you for your highest rating of a 10!I am so happy knowing that the Ladies and Gentlemen took wonderful of you during your stay!We are here to exceed your expectations and the perfect 10 just speaks in volumes!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Happy Holidays to you and your family.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Kerrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, especially the location which is directly across the street from Central Park. We had a beautiful of the park each morning. Convenient to so much. Staff was very friendly and accommodating. Would definitely stay here again.
Stayed 4 nights in Dec 2023
Response from Hans on Dec 8, 2023
Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay at our hotel and the raving reviews!Central Park is just steps away and many of our guests come here just to visit the iconic park.Our location is the best with many shops to explore as well as an expansive selection of different cuisines nearby.I am so happy to know that you stayed in accommodations overlooking Central Park and that you enjoyed every moment of it right from your windows.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Happy Holidays!Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful facilities.
Stayed 2 nights in Nov 2023
Response from Hans on Dec 8, 2023
Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay at our hotel and the wonderful compliments!I am so happy knowing that you enjoyed your time with us as well as our location.I hope that you had the opportunity to explore Central Park as well as the neighborhood with exciting shopping opportunities and delicious cuisines.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Mark

Stayed 4 nights in Nov 2023
Response from Hans on Nov 15, 2023
Dear Valued Guest,Thank you for your amazing high rating of our hotel!Our Ladies and Gentlemen are truly dedicated to providing service excellence. I hope we took wonderful care of your stay.I am aware that you were in one of our stunning suites overlooking Central Park. I hope that you had the opportunity to explore Central Park in our beautiful fall weather. The trees are already filled with beautiful red, orange and yellow colors.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice surprise in room for the marathon runner
Stayed 3 nights in Nov 2023
Response from Hans on Nov 6, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your lovely 5 Star compliments! I am very happy knowing that my Ladies and Gentlemen provided you with excellent service.I hope that you had an amazing experience in witnessing the NYC Marathon as I am aware you were at our hotel yesterday.Our location is simply the best and we hope to welcome you back in the near future.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Warm Regards,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

erwin

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Quiet hotel with all the facilities of Central park
Stayed 4 nights in Oct 2023
Response from Hans on Oct 27, 2023
Dear Valued Guest,Thank you for your wonderful high rating of our hotel!I am so happy knowing that you enjoyed your time with us as well as the immediate neighborhood.I hope that you had the opportunity to explore Central Park in our beautiful fall weather.The iconic park is so vast that you do have to visit NYC once again to see the entirety of it.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hans on Sep 29, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I am very happy to know that you enjoyed your time here at our hotel!Please know that your high review and rating of the hotel shows that our Ladies and Gentlemen took genuine care of you and your guests.Our number one concern is the comfort and satisfaction of our guests. Our hotel is your home away from home. I hope that you had the opportunity to explore the wonders of The Big Apple.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Sani

Stayed 1 night in Sep 2023
Response from Hans on Oct 27, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay at our hotel.I appreciate the spectacular rating that you have given us!I am very happy to know that you enjoyed your time here at our hotel.Despite the short stay, I hope that you had the opportunity to explore our amazing fun city.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property and a true five star. We stayed 4 nights and couldn’t have been happier. The park view room on the 7th floor had wonderful views of the park. The bathroom was fantastic and no “brown” water as stated in other reviews. No iron in the room is not an issue. We requested an iron and had it in less than 5 minutes. The doormen were friendly and helpful, and the cleaning staff did a great job. The area has every restaurant, shopping, subway, etc. you could want. We come to NYC several times a year and this was one of the best!
Stayed 4 nights in Aug 2023
Response from Hans Schaepman on Sep 14, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful rating of my hotel!I am very happy to know that you had a spectacular time at our hotel and that my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also enjoyed the wonderful views of Central Park from your accommodations.Yes, our city is indeed an amazing one! Our location is spectacular, with nearby luxury shops, museums, exceptional cuisines and much more to offer!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

6/10 Okay

Shuran

Stayed 3 nights in Aug 2023
Response from Hans on Sep 29, 2023
Dear Valued Guest,We hope you and your family are well.Please accept my sincere apologies that we failed in exceeding your expectations during your visit. I see that your rating was less than the perfect 5. Despite the challenges that you experienced, I hope that you enjoyed your time here in New York City.We hope to have an opportunity in welcoming you once again in the future.Please do not hesitate in reaching out to me with any questions or concerns.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

stan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Hans on Aug 30, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful rating of my hotel!I am very happy to know that you had a spectacular time at our hotel and that my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also enjoyed the wonderful views of the city as well as partial views of Central Park from your accommodations.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

TAMBA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent service
Stayed 3 nights in Aug 2023
Response from Hans on Aug 31, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful high rating of my hotel!I am very happy to know that you had a luxurious stay and that my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also enjoyed the wonderful views of the city as well as partial views of Central Park from your accommodations.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

6/10 Okay

Nahomy

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from Hans on Aug 30, 2023
Dear Valued Guest,We hope you and your family are well.Please accept my sincere apologies that we failed in exceeding your expectations during your visit.Despite the challenges that you experienced, I hope that you enjoyed your time here in New York City.We hope to have an opportunity in welcoming you once again in the future.Please do not hesitate in reaching out to me with any questions or concerns.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Afshin, san diego

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 5 nights in Jul 2023
Response from Douglas Housley on Aug 1, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful compliments of my Ladies and Gentlemen!I am very happy to know that you had a luxurious experience, especially with your accommodations on such a high floor of the city with partial views of Central Park!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023
Response from Douglas Housley on Aug 1, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful compliments of my Ladies and Gentlemen!I am very happy to know that you had a wonderful visit to my property and to one of the most amazing cities in the world.We hope to have an opportunity in welcoming you once again to the city that never sleeps!Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Sara Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Douglas Housley on Jul 26, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful rating of my hotel.I am very happy to know that you had a 100% luxurious stay and my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also had a great time visiting one of the most iconic cities in the world.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

2/10 Terrible

Jianming

Stayed 9 nights in Jul 2023
Response from Hans on Aug 30, 2023
Dear Valued Guest,We hope you and your family are well.Please accept my sincere apologies that we failed in providing you a luxurious experience at our hotel.Despite the challenges that you had, I hope that you enjoyed your time here in New York City.We hope to have an opportunity in welcoming you once again in the future.Please do not hesitate in reaching out to me with any questions or concerns.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous stay, unbelievable views of the park, staff was super friendly
Stayed 1 night in Jul 2023
Response from Douglas Housley on Jul 20, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful compliments of my Ladies and Gentlemen!I am very happy to know that you had a luxurious experience, especially with your accommodations on such a high floor. Views are absolutely spectacular and it is great knowing that you had the lovely opportunity to witness the breathtaking views.Our centrally located property is indeed amazing and I hope that you also had a great time in our wonderful city!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in 4:00 PM time was not honored, the room was not ready. Staff provided an upgrade and was very courteous which definitely helped.
Stayed 1 night in Jul 2023
Response from Douglas Housley on Jul 18, 2023
Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay and your sincere compliments on my Ladies and Gentlemen! I am happy knowing that Reception honored an upgrade and took wonderful care of you and your family.I am aware that your check in time was approximately 12:44pm and a room with two beds was assigned. My housekeeping staff tries their absolute best to turn all rooms for our new arrivals. However, the challenge we have with arrivals prior to check in time at 4pm is we depend heavily on the current guests to depart on time at 12 noon. I hope you enjoyed the spacious accommodations and the view!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
most of the staff was excellent. the only exception being the table attendants in the restaurant downstairs. they got various details of our order wrong several times. the room while small was well equipped and pleasant. the front desk was very accommodating and professional
Stayed 1 night in Jul 2023
Response from Douglas Housley on Jul 14, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the lovely compliments of The Reception Team!I am very happy to know that you enjoyed your stay at my hotel and that the Ladies and Gentlemen took wonderful care of you and your family.Regarding the Contour staff, please accept my sincere apologies for the errors that occurred with your order. I have sent the feedback to my Leaders at Contour and the proper retraining will be taken to ensure these errors do not repeat in the future.We hope to have an opportunity in welcoming you once again in the near future.Thank you for your continuous support.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location right in front of Central Park and few steps from 5th avenue. Our rooms were spacious and with a beautiful view (21st Level).
Stayed 1 night in Jun 2023
Response from Douglas Housley on Jul 6, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your sincere compliments! I am very happy to know that you my Ladies and Gentlemen took great care of you to have allocated your accommodations on such a high floor. Views are absolutely spectacular, and it is great knowing that you witnessed the wonders from high above the tree line.Our centrally located property is indeed amazing and I hope that you also had a great time in our wonderful city.We hope to welcome you back in the near future.Thank you for your continuous patronage!Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
This is an exceptional hotel where the service makes the price tag worth it. Keep it up Ritz crew
Stayed 3 nights in Jun 2023
Response from Douglas Housley on Jul 5, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your sincere compliments! I am very happy to know that you enjoyed your stay at my hotel and that my Ladies and Gentlemen took great care of you.I hope you had a joyful time in our iconic city!We hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
The most beautiful place and location i stayed at. Everything was clean and amazing.
Stayed 2 nights in Jun 2023
Response from Douglas Housley on Jun 13, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your sincere compliments! I am very happy to know that you enjoyed your stay at my hotel and that my Ladies and Gentlemen took great care of you.Our centrally located property is indeed amazing and I hope you had a joyful time in our iconic city!We hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

4/10 Poor

Afshan

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is a poorly managed property. There is no coffee machine in the room and they only serve coffee in the lobby till 8am. They close the var by 11:45pm and if you are not done by 12am they start closing the curtains and start vacuuming.
Stayed 4 nights in May 2023
Response from Douglas Housley on May 22, 2023
Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park.I appreciate the time that you have taken to express your feedback.Please accept my sincere apologies that we failed in fulfilling your expectations during your stay.I would like to let you know for future reference that we do have coffee machines that we can place in your room.We will be happy to honor your request (if made) upon your next visit.While I know that many bars outside the hotel closes very late, we do have a last call and closing time unfortunately.I apologize if my staff rushed you while you were enjoying your time and drink at Contour Bar.Please know that we value your feedback, as it will assist us in making the necessary improvements for our valued guests.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Sincerely,Douglas HousleyGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Douglas Housley on May 5, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the lovely rating!I am very happy to know that my Ladies and Gentlemen took great care of you.We hope to welcome you back very soon!Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

bobby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hotel for travelers who like the goods and got the bag!
Stayed 3 nights in Apr 2023
Response from Douglas Housley on May 2, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the lovely compliments! I am very happy to know that you enjoyed your stay at my hotel and that the Ladies and Gentlemen took wonderful care of you.I hope that you also had a great time in our wonderful city.We hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Ahmed, Elgin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing short of exceptional at the Ritz-Carlton. Every single staff member was friendly, courteous, and wend above & beyond to make our stay very special and memorable. A very specific thank you goes to Diana H. for all her hard work and kindness
Stayed 3 nights in Apr 2023
Response from Douglas on Apr 13, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful compliments.I am very happy to know that my Ladies and Gentlemen provided you with a memorable stay.The comfort and satisfaction of our guests are always our primary concerns. It is great to know that we exceeded your expectations.I will be sure to communicate to Diana H. of your thoughtful compliments.We hope to welcome you and your guests back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Joan

Stayed 1 night in Mar 2023
Response from Douglas Housley on May 5, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.Your high rating is so appreciative and lovely!I am very happy to know that you enjoyed your stay at my hotel.I hope that you also had an amazing experience in our wonderful city.We hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

8/10 Good

Arika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Douglas on Apr 3, 2023
Dear Arika,We hope you and your family are well.Thank you for your recent stay and the wonderful compliment!I hope that you also had a spectacular experience in visiting The Big Apple.I hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Douglas Housley on May 5, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay at my hotel.I appreciate the high compliments!I am very happy to know that you enjoyed your stay at my hotel and that my staff provided you with excellent service.We hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

6/10 Okay

Illes

Traveled with family and small children
Just ok not worth the money
Stayed 4 nights in Mar 2023
Response from Douglas on Apr 3, 2023
Dear Illes,We hope you and your family are well.Thank you for taking the time to share your feedback on your recent stay.Please accept my sincere apologies that you did not enjoy your stay at my hotel.Please do not hesitate in reaching out to me with your questions or concerns.I hope to have an opportunity in welcoming you once again in the near future. Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Kassidy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and accommodations. The location is perfect.
Stayed 3 nights in Mar 2023
Response from Douglas on Mar 28, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the lovely compliments! I am very happy to know that my Ladies and Gentlemen provided you with excellent service.I hope that you had an amazing experience in our wonderful city.Our location is simply the best and we hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Li-Chun

Stayed 3 nights in Mar 2023
Response from Douglas on Apr 13, 2023
Dear Valued Guest,We hope you and your family are well.Thank you for your high score on my hotel as this rating speaks in volumes for my Ladies and Gentlemen.I am very happy to know that my Ladies and Gentlemen took wonderful care of your stay!We hope to welcome you and your guests back in the near future.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

10/10 Excellent

Amit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect service
Stayed 3 nights in Feb 2023
Response from Tina Tza on Mar 17, 2023
Dear Mr. Amit,We hope you and your family are well.Thank you so much for your wonderful review!We are so happy that you had a luxurious stay at our hotel. We hope that you experienced the Big Apple with dining in many restaurants and shopping in the different stores.Thank you for your continuous support!Warm Regards,The Ladies and Gentlemen of The Ritz-Carlton New York, Central Park

10/10 Excellent

Albert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient for us and walkable.
Stayed 3 nights in Feb 2023
Response from Tina Tza on Mar 17, 2023
Dear Mr. Albert,We hope you and your family are well.Thank you so much for your lovely compliments! Yes, our hotel is so fortunate to be surrounded by many shops, restaurants and especially the iconic Central Park!We hope to welcome you back very soon!Thank you for your continuous support of our brand and hotel.Warm Regards,The Ladies and Gentlemen of The Ritz-Carlton New York, Central Park

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay - I always appreciate the great service and love the location of this Ritz.
Stayed 3 nights in Jan 2023
Response from Tina Tza on Mar 17, 2023
Dear Ms. Sharon,We hope you and your family are well.Thank you so much for your lovely compliments! We are so happy that our Ladies and Gentlemen took great care of you during your stay.The comfort of our guest stays are always a concern to us. Yes, our location is simply the best and like no other.We hope to welcome you back in the near future.Thank you for your continuous support!Warm Regards,The Ladies and Gentlemen of The Ritz-Carlton New York, Central Park

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
If you want a high-end experience this is the spot for you. We had an amazing trip and stay. You will find you are close to everything as well. Walk out the door to the right to find tons of shopping or to the left for amazing pizza at Ella Mozzarella, shops and more. The park is absolutely beautiful as well.
Stayed 3 nights in Jan 2023
Response from Tina on Mar 17, 2023
Dear Valued Guest,We hope you and your family are well.Thank you so much for your lovely compliments! We are so happy that you had a wonderful stay and a spectacular experience in our iconic city!Our location is simply the best and we hope to welcome you back in the near future.Thank you for your continuous support!Wishing you a lovely weekend ahead.Warm Regards,The Ladies and Gentlemen of The Ritz-Carlton New York, Central Park

10/10 Excellent

MATTHEW, na

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a premium price and would happily pay again.
Response from Tina on Mar 17, 2023
Dear Mr. Matthew,We hope you and your family are well.Thank you so much for your lovely review!I am so happy to have read that you had a wonderful stay at my hotel.Our Ladies and Gentlemen look forward to welcoming you back very soon.Thank you for your continuous support!Warm Regards,Mr. Douglas Housley

8/10 Good

Heidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Rits are my favorite hotels you can’t never go wrong . The hotel is impecable beautiful Christmas decorations and perfect location . The only thing I didn’t like and I really like to see it improved it’s the service at the restaurant/bar , they are understaffed and meals takes very long something at breakfast we have to wait over an hour to get your food and you have to be calling the staff for coffee , they are very friendly and try to make you feel welcome but they can’t run a complete restaurant full in capacity with 2 or 3 servers sometimes less , that will be my only dissatisfaction
Response from Douglas Housley on Dec 7, 2022
Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park and submitting a review.Please accept my apologies that you experienced delayed service in Contour and the Lounge. Please know that your feedback has been helpful, as this will allow us to re-evaluate our staffing needs. December is the busiest month of all and I understand the need for additional Ladies and Gentlemen.I was very happy to hear that you enjoyed the ambience of the hotel. We do have our very own in house florist and they are the master decorators at our hotel. Thank you for your lovely compliments. I will be sure to relay your sincere comments to our florist.Once again, please accept my most sincere apologies.I hope to have an opportunity in welcoming you once again in the near future.Sincerely,Douglas HousleyGeneral ManagerThe Ritz-Carlton New York, Central Park

2/10 Terrible

Romy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Service experience at the front desk does not reflect a luxury hotel brand. Very mass produced. Very Disappointing!
Stayed 1 night in Oct 2022
Response from Douglas Housley on Nov 2, 2022
Dear Mr. Bhojwani,I hope you and your family are well.Thank you for your recent stay with us and submitting a review.Please accept my most sincere apologies that your interactions with Reception was an unpleasant experience.Every Lady and Gentleman who works at this property strives to welcome all guests from the moment they step out of the car. The comfort and satisfaction of our guests are always our primary concerns.Your feedback is invaluable as it allows us to review our daily operations and that our Ladies and Gentlemen be retrained if needed.My Reception and Housekeeping Leaders are aware of the challenges you had during your stay. I believe Aaron Watts, Front Office Manager had sent you a reply as well.Once again, please accept my apologies.We hope to have an opportunity in welcoming you once again in the near future.Warm Regards,Douglas HousleyGeneral ManagerThe Ritz-Carlton New York, Central Park

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel and nice staff!
Stayed 1 night in Oct 2022

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022