Ratings based on 14,916 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2015
Pros: Location
Cons: some room updating
Location: Excellent shopping & transportation
Beautiful Hotel. Quiet atmosphere and very relaxing.
2 out of 5
by A verified traveler

Posted Aug 29, 2015
Room smell bad and floor is not clean. Carpet smell odd. Sofar bed is broken and very hard. View out side is good.
3 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island

Walking distance to many places

Posted Aug 28, 2015
We walked from Penn Station, Empire State Building, Times Square, and even Central Park. Room was clean and comfortable although the typical small NYC size.
Comment from EPC
Aug 29, 2015 by Guest Services Manager, EPC
Thank you for your response, we appreciate your business and hope to see you when you return to New York.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and character and solid mid range

Posted Aug 28, 2015
Pros: Location, character, décor, impressive lobby and entrance area, staff (well most of them!), reasonable price.
Location: Very close to Grand Central Station for subway, close to 5th Avenue, Empire State Building, Chrysler Building, Times Square, Rockefeller Centre.
If it's a hotel with character in a prime location then this ticks the boxes. I've read reviews about it looking tired and staff not being very good but I thought I'd take the chance due to location and price. The entrance and reception area are very impressive and the bar and other areas are good too. Our rooms upon first impression were very pleasing. After a while, you do notice some of the wall paper in our room looking a bit tired but this did not put us off our room. The beds were very comfortable and sheets were change every day and were always clean. I know as I am very fussy! One slight thing that was annoying but we got used to it was the air conditioning. It was extremely loud with no means of switching it off, only high or low and no room switch. When you've been on your feet all day, you just crash out anyway, my only problem was waking in the night with the noise on one or two occasions. The other thing to bear in mind is the prices were favourable when we went. Not sure is this has anything to do with building works being done on building opposite and they started work at 6:30AM sometimes. I didn't spoil our trip but I could imagine it might do with others. Staff were excellent, I only had one problem on my last day checking out, I received a bill for the bar two days earlier despite paying up on the night. The woman at reception didn't believe me so we had to call the manager. He sorted it out but as we were leaving, the same woman hassled me again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to many places

Posted Aug 28, 2015
Pros: The entrance is really grand the staff is very friendly
Cons: washrooms should have a exhaust fan
Location: lots of things to do close by
Great experience would come again Loved the atmosphere so many things to do need lot of time Central Park is so close and relaxing
Comment from EPC
Aug 29, 2015 by Guest Services Manager, EPC
We love Central Park, and shopping on the way there and back on famed 5th avenue. Thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location in the city close to sights

Posted Aug 28, 2015
Great location in the city, very close to Central station and Times Square. Room was very small but probably standard for New York. Also expect old decor in the rooms.
Comment from EPC
Aug 29, 2015 by Gueswt Services Manager, EPC
We are very proud of our location and all its conveniences, so glad you enjoyed it as well. We hope we see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Stay here!!!

Posted Aug 27, 2015
I love the Roosevelt!! Perfect, safe location, wonderful lobby and amazing history. Food and drink are yummy!! Staff very friendly. The rooms are spotlessly clean, slightly in need of a renovation. But I think if they were? ...It would be too expensive to stay here. I've now stayed at the Roosevelt four times... It feels like home. Safe, clean and welcoming. I love it!
Comment from EPC
Aug 28, 2015 by Guest Services Manager, EPC
Thank you so much for your loyalty, we always appreciate your kind words of encouragement. Our “friendly staff” can hardly wait for your next visit, see you soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hôtel bien situé

Posted Aug 27, 2015
Pros: Situé dans la 45ème rue, à deux pas de Grand Central, emplacement très central et pratique.
Cons: Le wifi est payant contrairement à tous les autres lieux et hôtels où nous avons séjourné pendant 3 semaines. La salle de bain est assez vieillissante
Hôtel correct mais assez vieillissant, très bien situé au centre de NY.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Great location

Posted Aug 27, 2015
We found that the Roosevelt Hotel was so well located that we could walk to many attractions.
Comment from EPC
Aug 29, 2015 by Guest Services Manager, EPC
You will only have to jump in a taxi if you want to, walk to...well just about everywhere. Thank you for your response.
3 out of 5
Recommended
for Everyone
by A verified traveler

Bien situado, cuarto cómodo, baño terrible chico

Posted Aug 26, 2015
Todo muy bien salvo el baño, muy amontonado, chico y sale poca agua. Mejorando el baño el hotel seria excelente.