Great location but poor hospitality
Posted Aug 23, 2016
We just stayed this past weekend at the Sherry-Netherland. Upon arrival we were greeted by the doorman who helped escort our luggage to the reception desk as valet parking was also taken care of.
I have to say that my husband and I were displeased at the reception. Elizabeth was reading her cell phone when we arrived at the front desk. We were the only ones checking in and she needed to complete whichever activity she was conducting on her cell phone before tending to us. Next she asked us for some credentials and information, never making eye contact or smiling. I'm thinking, "Are we at the right hotel, the one just voted #1 in the US?" When we were given our room number on the 3rd floor, I had asked if there was something higher in the hotel and she indicated that there wasn't, referring to the fact that we were not going to hear any noise because the rooms had double-paned windows. Perhaps that's not why we had asked for another room but she was insistent on us keeping this room. Fine, but she could have prompted to ask why we were making that request. Already I was not feeling the "luxury" of this place.
Next, we were escorted upstairs to our room and on our way, the elevator greeter smiled and welcomed us. Finally, a smile and a decent welcome. The bellman who had our luggage was wonderful. He was very enthusiastic and shared with us some of the history of the hotel. How wonderful! He smiled, showed us around our suite and offered to do anything for us during our stay.