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Reviews of The St. Regis New York

5 out of 5
The St. Regis New York
Two East 55th St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 136 out of 175 reviews" "
Rating 8 - Good. 20 out of 175 reviews" "
Rating 6 - Okay. 8 out of 175 reviews" "
Rating 4 - Poor. 5 out of 175 reviews" "
Rating 2 - Terrible. 6 out of 175 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Nancy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel lobby and restaurants are all under construction. We were never notified of this ahead of time. In fact, we were getting emails about booking dinner in the restaurant which was not even open. Our room was not ready at 5:45 pm for check in. Instead of the 2 double bed room, we got a one bed and a roll away bed. Secondly, the hot water facet shut off after 30-45 seconds in the bathroom. There was no hot water in the bathtub. When we tried to place our breakfast order Friday evening for Saturday morning, the staff was rude and did not want to take our order. We thought we would have a wonderful weekend bridal shopping for my daughter. The hotel was a huge disappointment.
Stayed 2 nights in Apr 2024

10/10 Excellent

James, Westmont

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remodeling was bothersome
Stayed 2 nights in Mar 2024

2/10 Terrible

Wellington, New York

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Very expensive and very poor service.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sunita, New Fairfield

Stayed 2 nights in Feb 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 3 nights in Jan 2024

10/10 Excellent

Jeffrey

Stayed 2 nights in Jan 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy all!!!
Stayed 6 nights in Jan 2024

6/10 Okay

eran

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in NYC. The service is impeccable. The rooms are well appointed and beautifully maintained. The in-room dining is fantastic and our butler team were attentive and helpful despite being very busy over the holiday period. Highly recommend if you want to have a unique and luxurious experience.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property in the heart of the City!
Stayed 3 nights in Nov 2023

6/10 Okay

Paul

Stayed 2 nights in Oct 2023

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extraordinarily nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Margoth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it.
Stayed 2 nights in Jul 2023

10/10 Excellent

EDSEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Mooza

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff members and helpful!! Food and services are great worth the money!!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Katherine

Stayed 1 night in Jun 2023

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly comfortable beds and nice quiet rooms.
Stayed 4 nights in May 2023

10/10 Excellent

GLENDA, Bronx

Liked: Property conditions & facilities
Great.
Stayed 2 nights in May 2023

10/10 Excellent

Vinnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Stephen

Disliked: Staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
EXCELLENT and EXCEPTIONAL hotel! Top notch!
Stayed 1 night in Feb 2023

10/10 Excellent

philip, Fremont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service at one the the great ,if not the greatest NYC hotels
Stayed 8 nights in Feb 2023

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The St Regis is due for a makeover. Its entire decor is dated. Everything there is priced double of what its really worth. If you like to over pay than this is your stay.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This classic hospitality that you can expect from an icon!! The best service. Thank You Omar!

8/10 Good

Arthur, Spring Lake

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each staff member that helped us was wonderful. The only areas of improvement for the room were that there were no slippers and the televisions were very poor quality. The hotel I would give 5 stars. The room service food I would sadly have to give 2 stars. The food was AWFUL. Risotto was watery mush with no seasoning. Ordered an avocado tofu scramble which was beautifully presented but tasted like nothing, They do not seem to use salt or any other seasonings when cooking. Ordered a mixed selection of ice cream and it all just tasted BAD. Great hotel absolutely stay here but don't order food. We were being lazy and did not take advantage of the countless great restaurants in the city.

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only one window on the room…..
Stayed 1 night in Dec 2022

6/10 Okay

Brodie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Butler service was terrible. Emailed twice with a request and no response. Called to ask for distilled water for cpap machine and was told to walk to a store to buy some. Very disappointed.

10/10 Excellent

James, Westmont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location &

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, the hotel was immaculate, the location was the best.

8/10 Good

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

4/10 Poor

Gregory

Liked: Property conditions & facilities, room comfort
Disappointing at this Price
Such great expectations for this hotel but sadly did not produce a great experience. The hotel itself is very nice. Not as impressive as some of the others in the same category but very old school and well kept. Unfortunately that’s where it stopped. First of all, no warning of construction going on and my room was terribly loud with air hammer drills and workers yelling for the first three hours. Asked to change rooms but they said construction would be over at 5 and gone for the weekend. Feel sorry for the people who stayed through the week. With the exception of the front desk and the butler, service was horrible. Waited forever to get a table at Astor court, food took forever and the quality of food was horrendous. They should be ashamed. Chicken was room temperature and no aesthetic value to anything. Gigantic clumps of hair in the shower upon arrival which tells me nothing was cleaned. Took 20 mins to get a waiter for morning coffee, brings out my espresso and girlfriends cup then forgets the coffee. We never saw the waiter again. Hostess disappeared so I actually had to get the concierge to get the coffee. Most of this stuff is easy to forget if you’re at the holiday inn but not at this price point. These are the best hotels in the world and everything should be top notch. Stay at the Plaza or the Four Seasons this place was a joke
Stayed 2 nights in Oct 2022

10/10 Excellent

Cinnamin

Stayed 1 night in Oct 2022

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Very clean nice decor staff are extremely nice
Stayed 1 night in Oct 2022

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant
Stayed 1 night in Sep 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed five (5) nights at the St Regis New York. I enjoyed every moment of my stay. From the moment I checked in, to the moment I checked out, I was always made to feel welcomed and valued as a guest. People knew my first name and would greet me as such when I returned from sight seeing. The door men out front of the hotel are keenly aware of who the guests are, and promptly open doors for you, ask if you need a taxi hailed, or simply smile and greet you in the morning. The butler and maid service was excellent. I requested coffee for each morning at 7 am, and that request was executed to perfection. The gym was on the small side, but was always well organized and clean. There is an attendant who is there to assist you. The Astor restaurant was also excellent and a little on the pricey side, but, in my opinion, delivered delicious food and was convenient for an early morning breakfast before exploring the city, or for those late evening returns to the hotel when my feet were hurting and i just wanted to relax in my room, the option to dine in the hotel was there, and I was happy for that. Other reviews mentioned difficult staff or snobbery. I did not once experience that vibe. Everyone, I mean everyone, was professional, kind, courteous and genuine. The location is perfect, nestled between 5th Avenue and Madison Avenue, both major shopping hubs. Central Park and the train aka subway, are both about a 5 minute walk. I will definitely stay again. I highly recommend.
Stayed 5 nights in Aug 2022

10/10 Excellent

Julio, Humble

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, close to all the stores. The staff was friendly and attentive, one of the best hotel to stay in NYC.
Stayed 2 nights in Aug 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5-star you should avoid
This St Regis is a place to AVOID! Booked 4 rooms for 4 nights for our business trip. I had to change rooms not once, not twice but 3 times to get into a somewhat not smelly room. Beautiful historical building admiration comes with a price tag of Smokey/old/mold smell through ventilations. Room dining-their scanned QR code in your room might have different prices than the hotel register, your bill will come out with surprises. Make sure you CHECK! Late night noises-on this narrow street there were constructions going on 2am—5am, called the front desk and was told it’s emergency PG&E stuff, there’s NOTHING they can do. Overall, headache/stress to stay there the whole trip not be able to be myself during business meetings. My team and I travel to NYC often for biz, I will make sure St Regis doesn’t get our business ever again.
Stayed 4 nights in Aug 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Dry cleaning never picked up. No house keeping. While we were out. As scheduled
Stayed 2 nights in Jul 2022

2/10 Terrible

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Qin

Traveled with family
Liked: Cleanliness, staff & service
sweet staff 5star service TOTALLY！Great experience
Stayed 3 nights in Jun 2022

10/10 Excellent

abigaile

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with my 5 y/o for our first mommy daughter trip. Wonderful hotel! Can’t beat the location. Staff were great and the food far exceeded our expectations. Will be back in the near future.
Stayed 2 nights in Jun 2022

8/10 Good

Barbara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Would have preferred an early check in but it was not available.
Stayed 1 night in Jun 2022

10/10 Excellent

Jennifer

Stayed 4 nights in May 2022

10/10 Excellent

Heidi M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property that is very beautiful and clean! The size of the property is perfect and the restaurant is adequate.
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Outstanding location and exquisite service
Stayed 2 nights in May 2022

10/10 Excellent

ruben

Stayed 1 night in May 2022

10/10 Excellent

Michele, Coral Gables

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous and friendly .Enjoyable stay !
Stayed 2 nights in Apr 2022

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the Best!
Everything put a smile on our faces, from the look of the room, the comfort of the bed, the friendliness and efficiency of the staff, to the quality of the food service, the thoroughness of their cleaning regimen. One of the best, if not the best hotels we ever experienced in New York.
Stayed 5 nights in Mar 2022

10/10 Excellent

Val.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is simply great!!!
Stayed 3 nights in Mar 2022