Ratings based on 575 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Ripon, CA
Wonderful New York VacationPosted Nov 4, 2015
Pros: Comfortable beds, clean room, friendly and helpful staff, the "little things" that makes hotel stay memorable.
Location: Close to 5th Ave. side of Central Park (a block away), lots of high ends shopping, the MET, a good french bakery (Cafe Maison Keyser).
Area around the hotel is very upscale with high end restaurants, shopping, and close to 5th Ave side of Central Park. Hotel is low key and understated however, a well-managed boutique product. We, my wife and 6 y/o daughter, arrived early around 6:30 am as we took the red eye flight from Oakland, CA. Guest services had us checked in on arrival. (I would highly recommend this hotel just on this special treatment alone). The room was big for New York standards. We had 2 full size beds. Our room was at the 10th floor facing away from the streets, so it was nice and quiet. Room and bathroom were very clean, just like the the hotels in Tokyo (Japanese standard of cleanliness). Hotels beds and bedding were some of the most comfortable and luxurious we're ever experienced. (We're stayed at other upscale hotels like the Hyatt Regency in Kauai, Maui, Fairmont Hotel and Mandarin Oriental in Vancouver, Loews in Atlanta, Shangri-La Manila, W Hotel Time Square New York, Relais St. Jacques in Paris, etc). Tea and coffee in the lobby at 6:00 to 8:30 am every day. Water bottles are provided in the morning, and in the rooms at night. (A nice touch) Maid service occurs twice a day. We had breakfast at Cafe Bolloud, a low point in terms of food taste but service was very good. There is a rooftop lounge/garden however our trip the last week of October proved to be too cold. Walking to Central Park is a must with the MET close by. Subway access is a short 3 blocks away.
for Familiesby A verified traveler
Familienurlaub in ManhattanPosted Nov 3, 2015
Pros: Die Nähe zum Central Park (Jogging), GymCenter und Bar.
Cons: Angegliederteres Frühstücksrestaurant hat mE´s kein adäquates Preis/Leistungsverhältnis, Service dort auch eher unterkühlt.
Location: Nähe z/Central Park und MadisonAve (MuseenLine) und 2Blocks zur Linie 6 an der 77thSt; gutes Frühstücklokal 20m um die Ecke Madison
12 Tage mit Familie (inkl. 6jähriger Tochter) in NYC zumk Sightseeing und Feundebesuchen mit gewünschter unmittelbarer Nähe zum Central Park zum Ausgleich für den Trubel in Manhattan. Joggen oder Biken im CentralPark, Shopping an der MadisonAve, mit 7-Tage-MTA-Subway Pass alles in Manhattan u. Brooklyn erreichbar. Highlights: neues WorldTrade, Shopping in Soho, Central Park und drei Museen (MoMa, Metropolitan u. Gugenheim)
for Everyoneby A verified traveler from Scotland
Hotel Heaven near MadisonPosted Sep 10, 2015
I recently spend 5 nights at The Surrey and could not have been happier. My room was spacious and tastefully furnished - the bed, in particular, was a dream. The staff clearly take pride in their work and are courteous and eager to accommodate any of your needs. Special mention must go to the housekeeping staff who were unobtrusive but efficient. I eagerly anticipate my next stay.
for Everyoneby A verified traveler from 埼玉県
セントラルパークに隣接した静かなホテルPosted Sep 9, 2015
by A verified traveler from mexico d.f.
La television es un desastre, se cambia de canalPosted Sep 3, 2015
Pros: ubicacion y diseño
Cons: el sistema de television y las almoadas
Location: central park el met y otros
Muy buena experiencia, sin embargo el sistema de television es muy malo, se cambiaban los canales de manera involuntaria.
for Everyoneby A verified traveler
Excellent customer service.Posted Sep 2, 2015
The rooftop bar was to die for. The hotel service was perfection. The food was exceptionally delicious.
for Everyoneby A verified traveler from New Orleans
Great HotelPosted Aug 31, 2015
The staff was very friendly and helpful. The room was clean, beautiful and very comfortable. The restaurant and the rooftop bar were wonderful.
for Business Travelersby Lauren
Posted Aug 27, 2015 on Hotels
for Everyoneby A verified traveler
Good choicePosted Aug 27, 2015
Pros: Good location, Good Facilities and room size.
Cons: A little expensive.
Location: Near Central Park
Excellent hotel and facilities. Would strongly recommend.
for Everyoneby A verified traveler from New York
Excellent hotelPosted Aug 25, 2015
The hotel is stylish and the rooms are extremely comfortable. The rooftop offers a fantastic view. All the staff are extremely attentive and friendly. We were getting married in central park during our stay and the staff made us feel extra special and did everything they could to help us. I would love to stay here again.