Ratings based on 645 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Posted Feb 3, 2016
The Surrey is a beautifully decorated hotel offering seclusion within one of the busiest areas of Manhattan.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but expensive brakfast.

Posted Jan 28, 2016
Very confortable stay overnight but a brakfast for 4 for $200 is unreasonable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

A terrific stay on the UES.

Posted Jan 26, 2016
Cons: The wifi service is spotty and antiquated.
The highlights of The Surrey include the water pressure, the beds and the location. I would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2016
We opted for the NYE gala dinner in the restaurant. Although the service was impeccable, I wouldn't say the food was Michelin starred. It was nice but not amazing and for that reason I felt it was extremely overpriced and I'd wished I'd opted for somewhere else to go for dinner on that evening. Saying that, the hotel overall was excellent, great room and quiet location and minutes from Central Park. There should have been more information in the room itself about the amenities, for example there was no spa information or price list in the room but other than that the service was excellent and the staff extremely helpful. I would definitely stay again and the hotel bicycles were a real bonus.
Comment from Hotel Management
Jan 27, 2016 by Carla Paul, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us. We are delighted that you enjoyed your stay, and will certainly pass along the comments regarding the dinner and information about amenities. We remain at your service and look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2016
If you are looking for a smaller quality hotel near central park this is the place. Very well done. Bar is small and restaurant is quality, but very expensive.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Stylish, relaxed stay in NYC

Posted Dec 30, 2015
The Surrey is a great spot to land in NYC. It is a smaller hotel, so you don't have to contend with the throngs of people as you do in some of NYC's behemoth chain hotels. It has a wonderfully stylish "boutique" feeling and is just one block from the Park, so there are great opportunities for outdoor exercise, etc. Really great restaurant and bar on the 1st floor. There is even an exercise room and a spa on the 2nd floor. Very, very good.
Comment from Hotel Management
Jan 4, 2016 by Carla Paul, Hotel Management
Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We are delighted that you enjoyed your stay. We remain at your service and look forward to welcoming you back soon. Sincerely, Carla Paul
5 out of 5
Recommended
for Everyone
by A verified traveler from Bath, England

Christmas Honeymoon in NYC!

Posted Dec 27, 2015
This hotel couldn't have been more perfect for our Christmas Honeymoon. We were made to feel at home from the minute we arrived and nothing was too much trouble for the staff at The Surrey. Great location and beautiful rooms!
Comment from Hotel Management
Dec 28, 2015 by Carla Paul, Hotel Management
Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We are delighted that you enjoyed your stay and hope you enjoy the rest of the wonderful holiday season. We remain at your service and look forward to welcoming you back soon. Sincerely, Carla Paul
5 out of 5
Recommended
for Everyone
by A verified traveler

A beautiful haven..

Posted Dec 18, 2015
With three children we booked for five and had a wonderful suite with an interconnecting second bedroom. Lovely rooms and furnishings. Great staff, especially the doormen even if one did support Chelsea! Nice quiet neighbourhood one block from Central Park. It is quite a trek downtown, but worth it for a quiet nights sleep.
Comment from Hotel Management
Dec 18, 2015 by Katie Winther, Hotel Management
Dear Guest, Thank you so much for your feedback. We are glad that you enjoyed your stay and look forward to welcoming you back to The Surrey.
2 out of 5
by A verified traveler

Catastrophique.

Posted Nov 26, 2015
Pros: Bagagiste, restaurant et bar de l hotel.
Cons: Proprete de la chambre. Aspirateur pas passe tous les jours, toiles d araignee.
Location: Manhattan. Musees de peinture et Central Park proches.
Nous avions reserve chambre haut de gamme. Incident sur la piste magnetique de ma carte bleue. Traite comme un pestifere alors que j avais regularise le probleme avec ma seconde carte bleue.
Comment from Hotel Management
Dec 11, 2015 by Katie Winther, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback on your most recent experience at the Surrey. I have already shared your feedback with the team especially the areas you highlighted to ensure we work on training and execution going forward to meet the expectations of our guests. We look forward to welcoming you back again and until then remain at your service. Warm regards,
4 out of 5
Recommended
for Families
by Clare

Posted Nov 9, 2015 on Hotels
Comment from Hotel Management
Dec 11, 2015 by Katie Winther, Hotel Management
Thank you for your positive review. We look forward to welcoming you back.