A real let down
Posted Nov 29, 2016
I Booked this hotel after lots of searching, it was for a very special trip to New York to celebrate my mothers 70th, my daughters 18th and my 40th birthdays. I had contacted the hotel direct in April to request a cathedral view room and let them know it was a special visit, when we arrived we could not check into our room as it was not ready, finally we did but it was not the room that we had requested the room was not made up for 3 people only for 2, we were not any facilities to make a hot/cold drink. the following day they said they could move us to a different room and for us to pack our suitcase and leave them and they will be moved while we were out this did not happen and did not until 20.30pm ! The room still only made up for 2 people we were then informed that we could have a kettle and some tea bags for our room and that we should have requested this ! However when we checked in we were not given any information about this so how would we ever known?
When guest services brought us a kettle they only brought us two tea bags and no milk when we asked for a couple more and some milk we were told that he was very busy and we would have to wait, during our 4 day stay here we also never had the evening "turn down service " that is stated we were not made to feel special during our stay, I did speak to Ann-Marie on checking out and raised all of our issues, she did apologise however our visit to the towers is now over and we feel let down by this hotel.