Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from verona

Posted Jul 15, 2016
Tutto in linea con il prezzo! Vista mozzafiato. Personale ultra cortese. Posizione perfetta.
5 out of 5
by A verified traveler from 大阪府

スタッフ対応が最高のホテル

Posted May 8, 2016
Pros: 冷蔵庫や電気ポットも無料で借りることが出来ました。
観光スポットが徒歩圏内にあり、且つ、適当に雑踏から離れているために、全体的に周辺は静かでした。室内の備品を頼んだのですが、数分で部屋まで届けてもらい大変助かりました。また、コンシェルジュのスタッフさんには行先案内や、レストランの予約等、大変フレンドリーに対応してもらい、快適に過ごすことが出来ました。特に家族連れにはおすすめのホテルだと思います。
5 out of 5
by Andrew

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
5 out of 5
by Lawrence from Dallas

Wonderfully upscale, yet not to trendy.

Posted Apr 18, 2016 on Hotels
We stayed at the Towers at the Lotte Palace. They share a main lobby, bar, etc with the main hotel, which was very very nice, but the Towers had a separate VIP lobby and elevators. Staff was fantastic and location was perfectly mid-town for shopping, etc. We were very pleased with the whole thing. Best part of this place was the wonderful courtyard that gets shade all day and faces the back side of St Patricks. We were there when the weather was in the 60s so, wearign a sweater with a cocktail staring at the city from hat little enclave was a perfect way to relax for changing for dinner. The place is not super trendy, so none of the furniture felt cheaply made, but it wasn't too old school to feel old and stuffy and overly ornate. Best part was the room. HUGE by NYC or most any standards. Had his and hers walk in closets and the views were expansive with big windows. Would stay here again if prices don't go too high, we paid about $600 per night. If you are $1000 per night kind of people, than this may not be up to your standards, but if you are a Four Seasons, $350-400 a night type of person (in most any other city than NYC or SF). Than the little premium you adjust your budget for in NYC gets you what you are used to.
3 out of 5
by Matthew

This traveler left a rating score only Posted Mar 30, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 22, 2016 on Hotels
5 out of 5
by laurie

This traveler left a rating score only Posted Mar 18, 2016 on Hotels
5 out of 5
by laurie

This traveler left a rating score only Posted Mar 15, 2016 on Hotels
4 out of 5
by Teresa

This traveler left a rating score only Posted Mar 8, 2016 on Hotels
5 out of 5
by A verified traveler

Midtown Perfection!

Posted Feb 24, 2016
Pros: Everything!
Cons: Nothing!
This hotel is truly exceptional. It is beautifully appointed, has state of the art technology (you control everything in the room from the lights to the window shades with a screen on your bedside table!), and is immaculately clean. The views are breathtaking! The staff is incredibly helpful and polite as well.