Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Liverpool, UK

Great location. Old world charm. Clean.

Posted Sep 8, 2016
We had a very pleasant stay in the hotel. Even though the fittings and furnishings are showing their age, they are kept in a clean and good working condition. Staff was efficient and courteous. I would go again.
5 out of 5
by A verified traveler from Melbourne Australia

Very comfortable & quiet, great staff . magic

Posted Aug 30, 2016
I would advise anyone who wishes to have a touch of luxury to stay at this hotel. Top class Very good servixe and wonderful pleasant staff.
5 out of 5
by A verified traveler from Los Angeles

Posted Aug 25, 2016
Pros: Rooms in towers were nice sized. The breakfast (included) was incredible.
The old grand beauty of this hotel outshines most in NYC. Worth the stay and great location.
Comment from Hotel Management
Aug 26, 2016 by Siobhan D, Hotel Management
Dear Karen, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. It was great to see that you enjoyed our comfortable rooms, our convenient location and our breakfast offerings. We are so pleased to read that your expectations for a luxury experience at the Waldorf Astoria were met and exceeded, and we look forward to welcoming you back in the future. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria
4 out of 5
by A verified traveler from Singapore

Historic, conveniently located destination hotel

Posted Aug 13, 2016
Pros: The concierge, Vinmore was excellent; we'd left a bag and he arranged for efficient shipping over to our next destination without missing a beat
Cons: The lounge breakfasts were a bit monotonous. Also I think the hotel will be closing soon for renovations so make it there soon!
Location: United Nations Shopping Empire State Building Great location
We had a 2BR suite at the Towers at Waldorf Astoria. Huge, well appointed, nice view. The hotel itself is pretty historic; iconic lobby and outlets there.
Comment from Hotel Management
Aug 15, 2016 by Siobhan D, Hotel Management
Dear S, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. Historic sophistication and modern luxuries are uniquely part of the same compelling experience at the Waldorf Astoria. I am pleased to read that this was your impression. I hope we have the pleasure of welcoming you back to the Waldorf in the future so we may share our bright future with you as a valued repeat guest. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria
3 out of 5
by A verified traveler

老舗ホテル

Posted Jul 30, 2016
アパートタイプのスイートに泊まりました。 部屋は凄く広くて快適でした。 ですが、基本的に高層ビルばかりなので37階でしたが、窓からはビルしか見えませんでした。 古い建物なので、エレベーターやセキュリティボックス等は旧式です。アメニティに歯ブラシはありません。 酷評ですが、由緒あるホテルなので一回は泊まってもいいと思います。
Comment from Hotel Management
Aug 12, 2016 by Siobhan D, Hotel Management
Thank you for taking the time to write a review about your recent stay at our hotel. I was glad to hear that you found our suites to be comfortable and spacious but I apologize that our property did not exceed your expectations throughout your stay as we strive to provide the world class experience you expect from our brand. I hope we have the chance to welcome you back in the future and demonstrate our commitment to 5-star service in all areas of your experience. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria
5 out of 5
by Eugene

Posted Jun 22, 2016 on Hotels
Great visit at a great hotel
Comment from Hotel Management
Jun 28, 2016 by Abir T, Hotel Management
Dear Eugene, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. We hope for the opportunity to welcome you back in the near future, as it would be an absolute pleasure to host you again on your next trip to New York City. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria
4 out of 5
by Valerie from NYC

The Towers Experience is Worth It

Posted Jun 22, 2016 on Hotels
Booked for Father's Day evening, concierges are friendly and helpful, love the private entrance, we were upgraded to a suite and enjoyed Father's Day cocktails in our faux over-the-top Louis XVII living room with our over-21 children. An "Art of Shaving" gift box was delivered to our room as a Father's Day gift from the hotel. We stay at the Towers about every couple of months - it's a fabulous stay-cation. We understand that the Towers rooms and baths are being renovated, and it's time. But the history and softly faded elegant décor is pure Waldorf magic. And the breakfast in the private dining room on the 26th floor that is included in the rate is excellent. You leave feeling like you've been treated like royalty.
Comment from Hotel Management
Jun 28, 2016 by Abir T, Hotel Management
Dear Valerie, We are extremely happy to note that we keep impressing and even inspiring you with the stunning artistic and historic details of our hotel and the service we always try to match to the beauty of our property. It was great to learn that you enjoyed all aspects of your stay with us. I hope we have the pleasure of welcoming you back to the Waldorf in the future so we may share our bright future with you as a valued repeat guest. My best, Siobhan Delaney, Executive Director of the Towers of the Waldorf Astoria
5 out of 5
by Kari

Posted Jun 17, 2016 on Hotels
Comment from Hotel Management
Jun 21, 2016 by Abir T, Hotel Management
Dear Kari, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. We hope that as the days, weeks and/or months pass by, you will consider choosing the Waldorf Astoria as your go-to hotel choice in New York City whenever you return. It would be an absolute pleasure to host you once more. Thank you, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria
4 out of 5
by A verified traveler

Good Hotel In the Centre of town

Posted May 25, 2016
Every thing was good the hotel is in need of some work I had toilet problems and the sink plug did not hold water not to bad but I expected more.
Comment from Hotel Management
May 30, 2016 by Siobhan D, Hotel Management
Dear Ken, Thank you for taking the time to write a review about your recent stay at our hotel. We truly appreciate your business and you taking the time to express your satisfaction. I would also like to share that we are currently planning for a restoration of our property so that every detail will match the highest standard of luxury. We hope for the opportunity to share the results of this work firsthand with you in the future. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria
5 out of 5
by A verified traveler

Ærverdig sus fra fortiden

Posted May 20, 2016 on Hotels
Supert hotell, prima beliggenhet, fantastisk størrelse på rom, egentlig en leilighet midt på Manhattan. Det eneste vi savnet på rommet var muligheten til å lage egen kaffe om morgenen. Hotellet er gammelt og ærverdig, så også interiøret. Men selv om stilen er litt gammeldags så var det svært rent og pent, og alt var i tipp topp stand. Vi ble behandlet som grever, og kommer defintitivt tilbake til dette hotellet neste gang!
Comment from Hotel Management
May 24, 2016 by Abir T, Hotel Management
First of all please allow me to thank you for your trust and confidence in our service at the Waldorf Astoria. It was great to learn that you enjoyed all aspects of your stay with us. Our goal is to leave our guests with many positive memories and a yearning to return. It sounds as if we were successful in this goal in your case, and we hope that we have the great pleasure of hosting you again in the future. My best, Siobhan Delaney Executive Director of the Towers of the Waldorf Astoria