Beware of unwanted in-room beverage charge
Posted Sep 10, 2016
The hotel has a mini bar stocks up w/ different kind of beverage with extremely high price. They did post a price sheet on the door, however, there is no where in which they said if you pick up a drink or simply re-arrange them, you will be charged regardless whether you actually consume it or not.
We needed some spaces for our kid milk, thus we took a few drinks out from the mini fridge to make room. At the end, we put every single can back and we were charged for them even we didn't consume any. We explained that to the check out person that we simply made room for our baby milk, and offered to walk them back to the room for verification. The rude answer we got was "As long as you move it, even simply pick it up and put it back down, we will charge you".. That is really unheard of for the kind of service. We will NEVER to stay at Westin again, and will make sure all our friends and family know about their unprofessional, rude service as well as the unwarranted charges.