Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Washington DC

Good Location, Disappointing Hotel

Posted Aug 24, 2015
The staff is nice and the location is good, but the hotel itself is more like a glorified Day's Inn. No lobby to speak of, no 5 star hotel ambience whatsoever. The room was comfortable, but we only got it after complaining about the first room we had been assigned (which had a bathroom only slightly larger than a broom closet). The manager was a nice guy and we appreciated how he responded to our complaint about the room. Not the worst place but if you want a true 5 star hotel experience stay somewhere else.
Comment from Hotel Management
Aug 26, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback. I am very concerned to learn that your experience fell short of your expectations. Please accept my sincere apologies that you were left to feel disappointed after your recent visit. I sincerely look forward to welcoming you back to the Trump International Hotel & Tower in the very near future and I am confident that your next stay will prove to be an outstanding experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Aug 22, 2015
Lovely hotel in a great location on the edge of Central Park. Easy walking distance into the Centre of Manhatten or Subway to the South side.
Comment from EPC
Aug 26, 2015 by General Manager, EPC
Dear Guest, Thank you for your very positive review of your recent stay at Trump International Hotel & Tower New York at Central Park! We are so pleased that you were impressed with our location and amenities. We certainly look forward to welcoming you back and exceeding your expectations once again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location and staff really helpful

Posted Jul 31, 2015
Fab hotel right next to Central Park. Room was very comfortable and has lovely swimming pool and spa
Comment from Hotel Management
Aug 12, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post such a wonderful review from your most recent stay with us at Trump International Hotel and Tower New York. I was so pleased to hear that you thoroughly enjoyed our spa and pool. Thank you as well for commending our very comfortable rooms and great location near Central Park. We do look forward to welcoming you back very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Great Britain

Lovely hotel directly opposite Central Park.

Posted Jul 31, 2015
Pros: Staff were very polite and helpful. When I called reception from my room they called me by my name when asking how they could be of assistance, nice!
Cons: Whilst the rooms were immaculate, the hallways were a bit tired and smelled musty. We had to repeat requests for newspaper and sofabed turndown.
Location: On Central Park, horse and carriage or bicycle rides on doorstep. Fantastic shopping, Apple store few blocks away. Lovely restaurants, Broadway close.
Great uptown location, across from Central Park, next door to Columbus Circle shopping centre and within walking distance of 5th Avenue shops and Times Square. It was good to go back to a more tranquil setting each night, away from the 'brilliant madness' of mid town and downtown, albeit nowhere is truly quiet! The trip was a surprise for my husband's 50th Birthday which I made the hotel aware of requesting a Room on one of the higher floors. When we arrived the receptionist whilst very polite, referred to us as the Expedia booking when speaking to a colleague which made us feel as though we were in the 'cheap seats'and advised that the 8th floor (out of 17) was all they could offer. Given they knew of our celebration, I would have expected a small token such as basket of fruit or complimentary bottle of sparkling wine etc. from such a prestigious hotel. We've certainly had this unexpectedly, including room upgrades at lesser hotels which gives you the wow factor.
Comment from Hotel Management
Aug 4, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh PA

Great location

Posted Jul 30, 2015
Pros: Staff, location, room, pillows, bed, coffee. Bathroom was great too with tub with jets. Everything great.
Cons: Nothing.
Location: See above.
Across the street from Central Park. Staff is superb. Pillows were the best pillows my head was on. Everything was excellent. Security seemed great at the hotel. Would stay here again in a second. Loved it. Good coffee too.
Comment from Hotel Management
Aug 3, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for your kind feedback of your recent stay at Trump International Hotel and Tower New York-Central Park. I was very happy to read your remarks of our team and their efforts to deliver professional service. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Great location opposite Central Park

Posted Jul 24, 2015
Amazing hotel, location and staff (who can't do enough for you). A true world class 5 star hotel I would recommend to family and friends. Our only issue was staying next door to some NFL players who partied hard all night. I'm sure the hotel would have moved us had we complained but we loved our suite and the view too much to grumble!
Comment from EPC
Jul 28, 2015 by General Manager, EPC
Thank you for the feedback of your recent visit to the Trump International Hotel and Tower NY-Central Park! We are so pleased that you enjoyed your stay with us. I am delighted to read your appraisal of our team, services and I know our staff will be equally pleased to learn of your kind remarks and recognition of their efforts. On another note, we do apologize for the noise from the room next door; we would have been more than pleased to room-move you had you called to the front desk. I sincerely look forward to welcoming you back in the very near future. I am confident that your next stay will prove to be an outstanding experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Istanbul

Nice Hotel

Posted Jul 19, 2015
Pros: almost evrything,amenities
Cons: showers with curtains
Very good location on Columbus Circle, kind staff, suite was large and nice
Comment from Hotel Management
Jul 21, 2015 by S Mills, Hotel Management
Dear Guest, Thank you for choosing Trump International Hotel and Tower NY-Central Park for your recent visit. I am happy to read you felt warmly welcomed and that your stay was enjoyable. We look forward to welcoming your return soon.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Manchester, England

Great hotel within easy reach of the park

Posted Jul 13, 2015
Pros: The way that the staff looked after us was excellent
Cons: Can't think of anything
Location: Location is very good. We decided to use a local restaurant for our breakfasts and there was a good selection to choose from.
Really enjoyed the hotel's facilities. Enjoyed the close proximity to the park and the shops as well as the access to the subway.
Comment from Hotel Management
Jul 15, 2015 by S Mills, Hotel Management
Dear Guest, I am delighted to read you had a great experience at Trump International Hotel and Tower NY-Central Park. We are pleased you enjoyed the hotel's facilities, the close proximity to the park and the shops, as well as the access to the subway. Thank you for commending the hotel staff who helped make your stay so fantastic. We look forward to welcoming you back soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler from d.a

The Best Service

Posted Jul 9, 2015
Best Hotel And Service In NYC.My Favorite Hotel Here.
Comment from Hotel Management
Jul 14, 2015 by S Mills, Hotel Management
Dear Guest, Thank you for choosing Trump International Hotel and Tower NY-Central Park for your recent visit. I am happy to read you consider us your favorite hotel in NYC! We look forward to welcoming your return soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from New york

Great hotel -excellent staff -very good location

Posted Jun 24, 2015
Pros: service and quality
Cons: Nothing
Location: very central
Apart from slight delay waiting for room experience was perfect