Ratings based on 505 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 22, 2016
Hotel staff incredible. When we were leaving on 07/21 @ 3:30am our shuttle could not pick us up due to road closures due to a police event with a suspected bomb. The door man left with myself, mother and teenage daughter and walked us safely to meet our shuttle. He took care of us like we were family. We could never thank them enough for the service and true care for our safety. Best hotel stay we ever had!
3 out of 5
by A verified traveler from SEOUL

Too much expensive

Posted Jul 14, 2016
Lobby is so small. I couldn't have a seat waiting my staffs. No water & no restroom in lobby. Their staffs were not good. And upgade fee & thier massage service was too much expensive. It is so small & expensive than other central park luxury hotels.
Comment from Hotel Management
Jul 15, 2016 by S Mills, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
5 out of 5
by A verified traveler from Dublin, Ohio

First Class Hotel!

Posted Jun 29, 2016
We loved everything about this hotel! It was by far the best hotel we have ever stayed! First class all the way! The rooms were very spacious - which is unusual for New York. The front desk, lobby, and concierge staff was incredible along with the housekeeping staff. Everyone was professional, friendly, and helpful! This hotel was at a perfect location. Walking distance to many restaurants, shopping, and across the street from Central Park. We would definitely stay at the Trump International Hotel again!!
Comment from Hotel Management
Jul 5, 2016 by S Mills, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
5 out of 5
by A verified traveler

Very happy stay

Posted May 25, 2016
My family took a vacation for 2 weeks and stayed at a couple hotels in Orlando, Manhattan, and Philly. we concluded that staying at trump was by far the best hotel of 4 hotels we stayed at. We also stayed at a boutique hotel in soho in Manhattan; even with almost double the price of trump international, we think the experience at trump international was way more worth it. However we encounter a little mistake with the front desk after we got back that he charges the wrong credit card after we made sure to charge a different card than the one we originally booked. But this was really a no big deal, we understand people do make mistake
Comment from Hotel Management
Jul 5, 2016 by S Mills, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
4 out of 5
by A verified traveler from New York, NY

Great Staff But Bad TV

Posted May 2, 2016
Pros: The friendly and professional staff, and the excellent housekeeping service.
Cons: TV channels: very limited selection and very slow connection when changing channels.
Location: Excellent location to all areas. Easy to access the theater district (walking distance if it is not too cold), and subway to downtown to Wall Street.
Very friendly and professional. NYC without the attitude. Room seems a bit smaller compared to others in the similar price range and big cities. Housekeeping excellent. Food overpriced but acceptable (it is NYC after all and hotels always overprice room service anyways). Our room had a sofa bed but the space between the sofa and the chest in front of it was so narrow that we wondered how people could set it up. TV channel selection was really not up to par for a hotel with such a good service in other areas. For some reason switching channels was very slow and if you add the fact of having just a very very limited selections of channels, it made the experience below standard to us (we have had way better tv service in most other hotels). For some people TV is not important when in a hotel for when your trip is mostly for business we may to spend more time in our room than outside (and we lived in NYC most of our lives so no need to be browsing around when visiting).
Comment from Hotel Management
May 8, 2016 by S Mills, Hotel Management
Dear Guest, Thank you for your feedback regarding your recent stay at our Hotel. I was very pleased to learn that you had an overall enjoyable experience and that you found the staff to be friendly and professional. Please accept my most sincere apologies for your disappointment with the TV service; please be assured this was an isolated incident. We thank you for your constructive comments which help us to provide the standard of service that is expected of our luxury property. Looking forward to welcoming you back in the near future.
5 out of 5
by A verified traveler

10 year anniversary

Posted Apr 25, 2016 on CheapTickets
Pros: Friendly people and cleanliness.
Cons: No improvements need to be made.
Location: Location is good, especially if you want to shop and spend time in the park, but as far as locations, it's my second choice over Times Square.
We decided on a Friday that we would go to NY for the weekend. We were able to book through Cheap Tickets for flight and hotel at a very reasonable price. The hotel was excellent in every way.
Comment from Hotel Management
Jul 5, 2016 by S Mills, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
5 out of 5
by A verified traveler

This Trump is likable

Posted Apr 25, 2016
Pros: The staff is great. It's clean and comfortable. It's located next to the subway, shops and World Market. We had a good side view of Central Park. $$$
Cons: no suggestions
Location: See above
We had great weather. It was a bucket trip and we were not disappointed, The One World Center and museum was inspiring. It was as good as any of the famous place we've been to in the world. We were disappointed with the new Whitney Museum.
Comment from Hotel Management
Jun 12, 2016 by S Mills, Hotel Management
Dear Guest, I am delighted to read you had a great experience at Trump International Hotel and Tower NY-Central Park. Thank you for taking the time to highlight your favorite amenities and features of our hotel that helped make your stay so fantastic. We look forward to welcoming you back soon.
5 out of 5
by A verified traveler from palm beach, FL

Great hotel

Posted Apr 24, 2016
Best staff anywhere! Always greeted personally! Only place we stay in NYC
Comment from Hotel Management
Apr 26, 2016 by S Mills, Hotel Management
Dear Guest, Thank you for choosing Trump International Hotel and Tower NY-Central Park for your recent visit. I am happy to read you felt warmly welcomed and that your stay was enjoyable. We look forward to welcoming your return soon.
5 out of 5
by A verified traveler

Great hotel adjacent to Central Park

Posted Apr 23, 2016
Excellent location next to Central Park, across the street from Central Park, a main subway, huge array of shopping and groceries with a whole foods, all literally across the street
Comment from Hotel Management
Apr 25, 2016 by S Mills, Hotel Management
Dear Guest, Thank you for recommending our hotel on Expedia. We are glad that you enjoyed your stay and hope to see you again very soon
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 23, 2016 on Hotels