Posted Jan 18, 2017
I feel like the experience would be elegant for a suburbanite who doesn't spend much time outside of standard highway hotels. As for NYC...not impressed with anything. The only positive would be views of Central Park if you are facing the park. The rooms are a bit dated. They are clean but just boring. I had a lg suite yet the bathroom was cramped. There was no lobby to speak of, just enough room for a front desk and a couple of chairs (4 I think). NYC hotels are typically spectacular in many respects...with amazing lounge like lobbies with cocktail bars, stylish settings, etc. The rooms in most NYC hotels are stylish and modern. These were not. I went there for the views of the park, which I got. I would not stay again. Also had construction start at 9am somewhere below my room on my second day. Was NOT happy about that as I paid $1,300 for two nights with the intent of sleeping late each morning. Things like soap, shampoo, etc. was all Trump stamped but was not current with NYC standards in hotels there. They had scents reminiscent of something I'd buy at a stop to the grocery store, rather than being something I'm scouring the internet to try and find as I do most times I stay in NY.
Comment from Hotel Management
Jan 27, 2017 by S Mills, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.