Ratings based on 1,254 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Chicago

Nice hotel close to NYU campus

Posted May 15, 2016
We have stayed at this Trump hotel four times in the past year. It has been a nice experience each time. The staff at the door are the absolute best and they are what truly makes each stay so nice. We stay in the superior one bedroom suite and find it to be very spacious for a NYC hotel. The rooms are clean and well kept. We have also stayed at a few other hotels but find this one to be one of the nicest for the price point. The location is a short 10 minute walk to Washington Square and a five minute walk to Soho. There is a Starbucks directly across the street and many restaurants within walking distance. The hotel also has a nice workout facility. Overall nice hotel.
Comment from Hotel Management
May 16, 2016 by Ash, Hotel Management
It was such a pleasure receiving your detailed feedback Kara! We are delighted to know that you loved everything about your stay, most especially, our ever reliable Doormen! We look forward to welcoming you back next time! Kind regards, Ash Bhasin Hotel Manager
5 out of 5
by A verified traveler

Posted May 13, 2016
Cons: The lighting in the bathrooms is inadequate and uneven --- design over function miss. Check-in time unnecessarily long for a five-star property.
Went for two days business/pleasure. Beautiful views of the river from the 41st floor. Very well appointed rooms.
Comment from Hotel Management
May 16, 2016 by Ash, Hotel Management
We sincerely appreciate the 5 Stars rating and most thankful for your time in sharing your feedback! I am pleased to let you know that we are in the planning process of refreshing our guestrooms at the beginning of 2017 and will certainly keep your comments in mind. Looking forward to your return visit! Kind regards, Ash Bhasin Hotel Manager
4 out of 5
by A verified traveler

Posted May 13, 2016
Awesome hotel but i was expecting a better view and a comfy bed
Comment from Hotel Management
May 16, 2016 by Ash, Hotel Management
Thank you very much for sharing your experience. I am very sorry to hear that you were not happy with your room. We hope to have the opportunity to welcome you back so we can provide you a much better experience. Kind regards, Ash Bhasin Hotel Manager
3 out of 5
by A verified traveler

Excellent downtown location

Posted May 8, 2016
Clean spacious accommodation. All staff encountered efficient and friendly. No free wifi a big negative.
Comment from Hotel Management
May 10, 2016 by Ash, Hotel Management
Thank you for sharing your feedback. We are delighted to know that you enjoyed our spacious rooms, as well as our friendly Staff. We hope to welcome you back next time! Kind regards, Ash Bhasin Hotel Manager
2 out of 5
by A verified traveler

Dated and not worth the price

Posted May 4, 2016
Lobby was freezing Rooms are dated and all the wood is scuffed up and peeling. Espresso machine didn't work Wouldn't let us stay 10 minutes over checkout time without a charge Charge for wifi Hotel not very clean
Comment from Hotel Management
May 9, 2016 by Ash, Hotel Management
Thank you for your feedback. I am very sorry to hear that we did not meet your expectations. It is feedback like yours that help us improve and we thank you for the opportunity. Kind regards, Ash Bhasin Hotel Manager
5 out of 5
by A verified traveler from Baltimore

Nice Hotel, Peaceful stay, Room Service was great

Posted Apr 24, 2016
I recommend you stay here. Everything was worth it. This place was nice.
Comment from Hotel Management
Apr 26, 2016 by Ash, Hotel Management
Dear Eric, Thank you for choosing to stay with us at Trump SoHo and thank you for taking the time in sharing your feedback. We are delighted to know that you had a relaxing visit and especially loved our Room Service. Looking forward to welcoming you back again! Kind regards, Ash Bhasin Hotel Manager
4 out of 5
by A verified traveler from amsterdam

verkeerde voorstelling van van zaken door Expedia

Posted Apr 23, 2016
Doordat ik al mijn reizen boekt bij Expedia heb ik zilveren/gouden Membership. Daardoor kwamen we in aanmerking voor ViP Acces ( upgrade naar mooiere kamer etc ) bij aankomst werd meteen vermeld dat er geen overeenkomst is met Expedia !! We konden een upgrade krijgen à 55 dollar en dat hebben meteen gedaan. Echt de moeite waard. Toen kwamen we er achter dat het zwembad alleen in zomer seizoen open was. Dit was de reden dat we dit hotel hadden geboekt aangezien de kleine meid van 6 jr mee was gegaan en helemaal gek is van zwemmen. Meteen geklaagd bij Expedia ( in totaal 4 x ) en we konden de laatste twee dagen overgeplaatst worden naar een andere hotel met wel zwembad. Je gaat niet met een kind van 6 jaar verhuizen voor twee dagen weer naar een ander hotel. Expedia heeft aangegeven om alles netjes op te lossen en te compenseren. Dus even afwachten. Hotel super, zeer vriendelijk personeel, perfecte kamer ( na upgrade ) 26e verdieping, waanzinnig uitzicht over de stad en perfecte locatie midden in Soho/ tribeca. Hotel echt aan te raden.
Comment from Hotel Management
Apr 27, 2016 by Ash, Hotel Management
Beste mars, Dank u voor het nemen van de tijd in het delen van uw ervaring. We zijn blij te horen dat u had een aangenaam verblijf en genoten van onze vriendelijke personeel, het geweldige uitzicht en de perfecte ligging van ons hotel. Wij hopen u en uw familie weer te zien. Vriendelijke groeten, Ash Bhasin Hotel Manager
5 out of 5
by A verified traveler

High quality hotel in heart of SoHo.

Posted Apr 16, 2016
Great hotel, certainly lives up to the Trump brand reputation. Hotel staff upgraded my room with no extra cost when I asked if they had a larger room available. Koi restaurant is excellent with friendly staff and wonderful food. Room was spacious with awesome view.
Comment from Hotel Management
Apr 18, 2016 by Ash, Hotel Management
Thank you for choosing to stay with us at Trump SoHo. We sincerely appreciate the high rating as well as your time in sharing your experience. We are delighted to know that you enjoyed your visit and look forward to welcoming you back!
5 out of 5
by A verified traveler from Chicago

Beyond great

Posted Apr 9, 2016
Pros: Great staff, from reception to valet and housekeeping. Attention to detail at every turn!
Trump SoHo is not only perfectly located in one of the most exciting areas of NYC, but it outdoes itself on service and value. Great staff, amazingly comfortable rooms and attention to detail, put this property at the top of the pyramid.
Comment from Hotel Management
Apr 11, 2016 by Ash, Hotel Management
Thank you for the kind words Rob, we sincerely appreciate the feedback. We are delighted to know that you enjoyed your accommodation, the hotel's location as well as our very attentive Staff. We look forward to your return visit! Kind regards, Ash Bhasin Hotel Manager
5 out of 5
by A verified traveler from NYC

amazing staff!

Posted Apr 7, 2016
I had the best experience. I was doing a stay-cation in my own city. Having alone mommy me time. I was upgraded by the sweetest front desk lady. She gave a coupon for the spa. I was feeling down and she made my day w/her kindness. The room was huge and the view was amazing from the 39th floor. Spa was the best. Recommend the morracan bath.
Comment from Hotel Management
Apr 11, 2016 by Ash, Hotel Management
Dear lryn, Thank you for taking the time in sharing your experience. We sincerely appreciate the 5 Star rating as well as photos you have posted with your review. It is always great to receive such wonderful feedback. Looking forward to welcoming you back next time. Kind regards, Ash Bhasin Hotel Manager